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Lunch Actually Dating Agency Review

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  • redglue23's Avatar
    5 posts since Dec '16
    • Originally posted by FireIce:

      so u from LA? icon_lol.gif

      Actually you will be suprised to know I am not from LA nor am I here to help them. I am here just to write what are the lame things that LA might say to defend themself icon_lol.gif

      LA: We are asia's premier dating agency setup since 2004. We have 12 years of experience in this industry. All thse bad comments are written by competitors and loser members who cannot find their partner 

      Clarification: California fitness has a longer history than LA but it closed down which could be the evntual outcome for LA too 

      It does not matter whether the bad comments are written by competitors or loser members. What is important is that its the truth icon_lol.gif

      LA: We also have success stories and happy members

      Clarification: Every dating agency and even dating apps also have success stories and at least 1 happy member. Please try harder to defend yourself icon_lol.gif

      LA: We have more success stories than other dating agencies

      Clarifcation: Please don't anyhow make a claim. Please show us the figures and solid evidence on whats the precentage of success stories you have icon_lol.gif

      LA: Our prices is not unreasonable. Its on par with the prices of other dating agencies such as Its just Lunch, Society W etc

      Clarification: That does not mean that your price is reasonable. It just means that there is a high chance that you will eventually close down together with all these other dating agencies icon_lol.gif

  • Queen of sgForums
    驚世駭俗醜不啦嘰 moderatress
    FireIce's Avatar
    261,215 posts since Dec '99
  • redglue23's Avatar
    5 posts since Dec '16
  • Queen of sgForums
    驚世駭俗醜不啦嘰 moderatress
    FireIce's Avatar
    261,215 posts since Dec '99
  • redglue23's Avatar
    5 posts since Dec '16
  • Pinkribbonsg's Avatar
    1 post since Jan '17

    • I know a former employee of Lunch Actually, and from what she has told me, I have to agree with some of the points raised below. It is true that members are "rated" and those with good ratings and are more eligible are "used" often for 1st dates to create a good impression and reduce chances of refunds. Often, after that, not much thought goes into the matching. Sometimes members call up to ask why they were matched with someone and the consultants can't even give a reasonable answer. They claim to discuss among themselves in order to match since not all consultants meet all members, but that is not true. To hit their "quota" of number of matches and dates per month, they just do it as quickly as possible.

      Also true that there are lots of women in their database, so the men get many dates, sometimes 3 a week, while some women wait 6-8 months for one. Some clients are smart and try to get into consultant's good books with frequent visits with gifts or food, so they get more attention and better matches. But I suppose that's how it works anywhere. 

      The coaching videos seem really dumb as well- teaching things like how women should have long hair and nice makeup to get a man etc. 

       

       

       

       

       

      Originally posted by Jamiemoh83:

      https://lunch-actually.pissedconsumer.com/lunch-actually-singapore-dating-agency-is-a-scam-20150312607179.html

      Please do NOT join Lunch Actually Dating Agency

      1) Lunch Actually (LA) claims to match you with someone 'holistically' and taking into account your "preferences". They claim that the only thing they do not guarantee is chemistry. It is NOT true. While most of the time, LA members are truthful abt their personal details, LA will LIE about it in order to 'create' a match. They can LIE abt anything just to push out a date. Eg, if you say you don't want to meet someone who drinks heavily, LA will LIE to you and cheat you into going on a date which they 'have painstakingly looked through and is a high match'. One date cost a few hundred dollars, and you end up meeting someone you will not even consider. Your date also ends up wasting his/her time as he/she had given truthful details to LA without knowing that LA had lied to you. Your preferences are not important to LA. Your money is.

      2) LA has more female than male members. Ladies can wait up to 8 months in between dates. Man gets one or two dates per month. Chances are, the female members will end up getting hitched by someone through their own social circle and forfeit the rest of their package (that means LA gets to keep the money). Although it seems like the man has a wider pool of selection, male members are likely to end up going on dates with people who are poorly matched.

      3) LA allows members to request for a full refund within 7 days after going on their first date. If you are not happy with your first date, you can get all your money back. So, you are likely to get someone decent on your first date. And GOOD LUCK for your subsequent dates. You first date may be someone you are looking for as LA may have matched him/her according to your criteria just to give you a false good impression. BUT you may not be matched according to your date's preferences. So you will still end up wasting a date because the other party is not interested in you.

      Some unlucky people (possibly those who appear nice and received decent/good feedback from their first few dates) will be unofficially 'selected' by LA (without their knowledge or consent of course) to be the first date or 'service recovery' date for other LA members. It means that whenever LA gets a new/difficult customer, they will pick this 'selected' candidate out to go on a date with their new/difficult members. If you are granted the 'honor' of being 'handpicked' by LA to do the 'job', you are likely to end up with dates with new members or angry people who have just complained abt LA. (since LA gets a lot of complains). To make things worse, if the LA member is someone LA knows that you will not be interested in, LA will either LIE to you about their particulars or keep you in the dark. Eg, Member A complains about LA or his/her previous bad date. LA will do service recovery by giving member A a free make up date. Then LA will go to their "nice members list" and pick member B to go on a date with member A. However, member A is a smoker and LA knows that there's no way member B will agree to go out with someone who smokes. So LA will either LIE to member B or keep member B in the dark. In other words, LA makes use of their members to help them make more money from other people.

      4) Whenever LA's lies were found out and exposed, they will either insist that it was the member who had given them the wrong information (which is not always true) or they will brush it off by offering a free make up date. There's no point taking up the make up date because the same problem will repeat.

      5) LA has 'highly trained' consultants with high turnover rate. The consultants seem to be ONLY trained to be polite, politically correct when communicating with their members and pushing members to sign up for their workshops. They are not genuine about helping their members get a good date. The matching is done using a computer system anyway. Members' details and/or preferences are manually tweaked or almost completely changed in order to increase the number of matches (drastically). Any Tom or Harry can be matched to Jane or Mary.

      LA charges higher prices than all other dating agencies in Singapore. Save your money and time. Do NOT join LA.

       

  • redglue23's Avatar
    5 posts since Dec '16
    • https://www.pissedconsumer.com/company/lunch-actually/clarification-from-lunch-actually-20170109987873.html

       

       

      Anonymous Jan 22 #1274572

      If this is true, it means LA will rather spend 100k to hire lawyers to take legal action against their customers who complain about them, rather than to give their customers some proper compensation?
      LOL
      I can imagine even if LA wins the case, their customers will not have money to compensate them and they will just declare bankrupt so LA will not get anything even if LA wins the case
      Once the case is published in the newspaper, nobody will dare to join LA anymore
      What a joke

      0 0 Reply
      Anonymous

      Anonymous Jan 18 #1272701

      I kind of guess correctly that Lunch Actually is making use of their SDN Accreditation status to mislead the readers.
      It is stated in SDN website that SDN does not have the power to settle any complains made by customers. SDN will just refer you to court to settle it
      https://app.sdn.sg/DatingServices/SDNTrustDisputeResolution.aspx
      Step 3: Independent Alternative Dispute Resolution (ADR)
      If the dispute remains unresolved, SDN will direct the parties to an independent Alternative Dispute Resolution (ADR) body, such as the Small Claims Tribunal, Singapore Mediation Centre or CASE.

       

      Anonymous Jan 13 #1270256 Singapore, Singapore, Singapore

      Lol got exposed.
      Say case is resolved but actually is just threaten her to remove it
      Will tell all my friends who are single to blacklist this company

      0 0 Reply
      Anonymous

      Anonymous Jan 12 #1270027

      The writer of the post is Annie Tan
      Just like the rest of the members who complained about Lunch Actually bad services, she was not offered any form of compensation
      LA told her they will take legal action against her if she does not remove the post that she originally wrote at lunchactuallyreviewsg.wordpress.com
      Enough said

      0 0 Reply
      LunchActually

      LunchActually to Anonymous Jan 18 #1272622 Singapore, Singapore, Singapore

      Dear Anonymous, 
      I just checked our database, and we do not have a customer name Annie Tan. If you really know a Lunch Actually member who is upset with our service, please get him or her to contact us. 
      Please get in touch and allow us to make this right. You may call us at 6532 0010 or email us at [email protected]

      0 0 Reply
      Anonymous

      Anonymous Jan 11 #1269245

      I know the person who create the post. 
      This is the true story
      When she meet up with LA, LA simply inform her to remove all her posts or LA will sue her for defamation
      Thus, she had no choice but to remove all her posts and say that the case is resolved
      SDN is an accredition body and is unable to make judgement on accreditied dating agencies
      Please do not mistake SDN as a court where the judge can make a judgement. Even if members wants to complain to SDN, they will not have the evidence to prove that LA lied

      0 0 Reply
      LunchActually

      LunchActually to Anonymous Jan 18 #1272620 Singapore, Singapore, Singapore

      Dear Anonymous, 
      We work closely with SDN as the govern the Matchmaking and Dating industry in Singapore. In order to be accredited by SDN, we are required to deliver a high level of service to our customers, and abide to their rules and regulations in our business dealings. On top of that, we have a fair refund policy for our customers who are very unsatisfied with our service. 
      We are in the industry where our happy customers prefer to keep their identity private, and upset customers may take their complaint online. We work closely with our customers and we try our best to resolve all customer dissatisfaction. After we performed our service recovery, there are customers who would gladly remove those complaints online. 
      In any case, we apologize for your negative experience with us. Please get in touch and allow us to make this right. You may call us at 6532 0010 or email us at [email protected]

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