Samsung pulls the plug on Note7, says will work out 'remedy' for Singapore customers http://str.sg/4xLg
Originally posted by ^Acid^ aka s|aO^eH~:
issit u use the samsung note 7 then become ah gui?
13 yrs ago already gui leh
Note7 owners who have been waiting desperately for a decision by Samsung Electronics Singapore will be relieved to know that they can now get a refund for their Galaxy Note7 smartphones.
Alternatively, they can choose to exchange the Note7 for a Galaxy S7, Galaxy S7 Edge, or any other Samsung device with the price difference refunded to them as well.
More details on how the exchanges and refunds will be revealed at a later time, as Samsung is still sorting out technicalities with local telcos and retail partners. Meanwhile, Note7 owners are strongly advised not to use their device, and to power them down.
From Samsung Singapore’s press site:
Singapore, 12 October 2016 – Samsung Electronics Singapore announces remedy options for Galaxy Note7 customers in Singapore, following its advisory for Galaxy Note7 customers to power down and stop using the device.
Singapore customers will be able to exchange their Galaxy Note7 for a Galaxy S7 edge, a Galaxy S7, or another device, with a refund of the price difference between devices. Alternatively, they may return their Galaxy Note7 for a refund.
The company is in close discussions with its telecommunication operator and retail partners, and details on how Galaxy Note7 customers can go about the exchange or refund will be provided soon. All Galaxy Note7 customers are urged to take up the options when these are made available to them.
Samsung is also looking into remedies for Galaxy Note7 customers who purchased the Samsung Concierge service.
Consumers can call 1800-SAMSUNG (7267864) for more information or further assistance.
You can view the timeline of the Samsung Galaxy Note7 saga here.
CALL THEM MAYBE
In the statement, Samsung urged users to power down their devices. It also confirmed that customers could choose a full refund on the Galaxy Note 7 or to exchange it for another device with a refund of the price difference.
Samsung is also working closely with telcos and retail partners to work out details of the exchange and refund process. If you've purchased the Samsung Concierge service, a solution is being worked out as well.
For further information, customers can call 1800-SAMSUNG (7267864). If not, we will let you know when we do.
As to what will happen if for some reason, you do not want to give up the device (we do not advise that), we will update you as soon as we hear from Samsung.
The Samsung Note 7 has been truly a device to remember for both good and bad reasons. Still, the Galaxy S7 Edge isn't a bad replacement as specs-wise it is pretty good on paper, despite not having a stylus.
How to exchange or get a refund for your Samsung Galaxy Note 7 in Singapore
Samsung Singapore has just released a statement about the Galaxy Note 7 status here.
The good news? You can get a refund for your official Samsung accessories and you get a monetary incentive for exchanging for an S7 Edge, no matter where you bought them from. No matter the option you choose, your pre-existing contract with the telco will remain unaffected. Do note that the S7 Edge only comes in a 32GB variant.
In the statement, Samsung urged users to power down their devices. It also confirmed that customers could choose a full refund on the S$1168 Galaxy Note 7 or to exchange it for the S$1098 S7 Edge and receive a cheque of S$250, which includes the price difference of S$70. All refunds will be done via cheque.
From 26 October to 6 November, Note 7 owners can head over to the Samsung Note 7 exchange site and get these options:
1) Select Exchange or Refund
2) Select preferred Galaxy S7 edge colour for Exchange customers, subject to availability
3) Select the original Samsung Galaxy Note7 accessory to be refunded
4) Select preferred time slot from available home delivery slots
This is the information you will be required to submit:
1) Full name as per bank account
2) NRIC or FIN number
3) Mobile contact
4) Email address
5) Home delivery address
As for accessories
Samsung will also refund the full retail value of official Samsung Note 7 accessories that fall within this list:
- Galaxy Note7 S View Standing Cover
- Galaxy Note7 Clear View Cover
- Galaxy Note7 LED View Cover
- Galaxy Note7 Leather Cover
- Galaxy Note7 Clear Cover
- Galaxy Note7 Keyboard Cover
- Galaxy Note7 Back Pack
The home delivery service provider will verify the accessories are from the list before refunding you. If you bought Samsung Concierge with your Note 7, it will be transferred to the S7 Edge that you're receiving in exchange or you will receive a S$38 refund should you choose to get a refund for your Note 7.
So shut it down and turn it in. But not before you back up your data using Samsung Smart Switch and reset your phone, of course. For further information, customers can call 1800-SAMSUNG (7267864).
16/10/2016 UPDATE: In light of the flight ban of the device, for those Note 7 owners travelling to Singapore and finding themselves stuck, call Samsung at +65 6415 0800.
And for those who are traveling out of Singapore, you can get a courtesy device from the Samsung Customer Service Centre at Westgate or the Samsung Experience Store at Singapore Changi Airport Terminal 3 (departure/transit lounge).
As for travellers
Samsung Mobile Singapore has commented on their initial post on Facebook with more information for travellers:
"Hi everyone, for those who are flying back to Singapore from overseas soon,here’s what you should do:
1) Backup your data in your Galaxy Note7 to a microSD card using Smart Switch.
2) Note down or take a photo of the IMEI number of your Galaxy Note7. You can find the 15-digit IMEI number at the back of your device.
3) Remove your microSD card & nanoSIM Card.
4) Perform a factory reset on your Galaxy Note7.
5) Get assistance from your hotel to return the Galaxy Note7 to the local Samsung office for safe disposal.
The courier charges incurred can be refunded with a receipt. For the list of addresses to send globally, please see here: http://www.samsung.com/global/support/globalcontact.html *If you are unable to arrange for the return of the device in time, please dispose it as appropriately as possible, for example in a recycle bin.
The IMEI number of your Galaxy Note7 and your boarding pass is required to participate in our exchange/refund programme. The details of the exchange programme will be released (http://www.samsung.com/sg/note7exchange) as soon as it’s finalised. Thank you for your patience."
Samsung's woes continue as customers complain about Note7 exchange and refund process in Singapore http://str.sg/4g5F
Galaxy Note 7's main flaw finally revealedUPDATE: A source has revealed which component is the main cause behind the explosive Galaxy Note 7 incidents
UPDATE 16/1/2016: Reuters' source says that Samsung has found the main reason behind the combusting Galaxy Note 7 is, as much supposed, the battery.
The company has managed finally to replicate the fires in its own testing and is taking measures to ensure similar incidents do not happen again. According to the source, the cause "could not be explained by hardware design or software-related matters".
However, it is hoped Samsung will itself present a more detailed explanation of what exactly caused the batteries to catch fire the way they did. It will be the only real way to get investors and the public truly confident in the safety of the company's future flagships.