Citibank Services is terrible
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hi everyone next time if u all wanna subsribe any citibank credit card pls dun cuz their management is fuck up this whats happen 2 weeks ago on saturday i applied the citibank clear card online i printed out the forms, nric, payslip and other relevant documemtations last monday i mail it with an envelope and sent it to the address stated on the website then last sat i received a letter from them stating to resent the nric, payslip, cpf statements and the declaration form again of course i feel angry there4 i call this morning to reason out with her and u know what she do she actually hung out on me wtf i gonna lodge a complain now feeliing piss off stupid company
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stomp more effective
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at the very least she could have check for me whether they have received it a not i got the reference number and not only did she dun bother to check for me she keep insisting the generated letter is correct no logic rite? which felle got so much free time to go and complain to another person, of course is something went wrong ppl complain de mah zzz that bitch no logic lo zzz anyway calling rite now
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so many banks, so many different cards. just change la if this time u still cannot get a satisfactory reply.
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Just now i called helpdesk again and she manage to help me resolve the issue and just now i wrote a feedback to citibank management heres the content Hi i wish to complain about a lady in the application management department this whats happen 2 weeks ago on saturday i applied the citibank clear card online i printed out the forms, nric, payslip and other relevant documemtations last monday i mail it with an envelope and sent it to the address stated on the website then last sat i received a letter from them stating to resent the nric, payslip, cpf statements and the declaration form again of course i feel angry there4 i call this morning to reason out with her not only do she not bother to check for me as i have my reference number 411132901 she keep insisting that she did not received my hard copies and u know what she do she actually hung out on me!!! wtf what type of attitude and management is that? which is y i am lodging a complain rite now pls take drastic action against her and at the same time i wish to commendate Gloria from Citi Phone department she's a good helpdesk personnel :) despite my frustration and anger she manage to talk nicely to me and even help me check based on my reference number whether they have received my hard copies of the relevant documents, and in fact they received it, except for my cpf statements which i am awaiting for my singpass id and password and i will be submitting my cpf statements within the next few days thumb up for her
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the $500 limit card?
haha. no wonder. -
ya but is a limited credit card but still money rite? at least still customer rite? if that bitch chase one customer away, for example me rite now, does she know that how many other ppl will not apply or invest citibank anymore? cuz i will confirm tell my relatives, friends, colleagues how terrible their management are. this reflect badly on their image try to think ahead, u can understand le moreover i work in retail sales line b4 last time, i oso got scolded by customers at times for unreasonable requests i oso control my temper, and escalate to my sales executive and manager. i seriously feel that some people they need to go on course for services
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Originally posted by ISSA:
Just now i called helpdesk again and she manage to help me resolve the issue and just now i wrote a feedback to citibank management
heres the content
Hi i wish to complain about a lady in the application management department
this whats happen
2 weeks ago on saturday i applied the citibank clear card online
i printed out the forms, nric, payslip and other relevant documemtations
last monday i mail it with an envelope and sent it to the address stated on the website
then last sat i received a letter from them stating to resent the nric, payslip, cpf statements and the declaration form again
of course i feel angry there4 i call this morning to reason out with her
not only do she not bother to check for me as i have my reference number 411132901
she keep insisting that she did not received my hard copies
and u know what she do
she actually hung out on me!!!
wtf
what type of attitude and management is that?
which is y i am lodging a complain rite now
pls take drastic action against her
and at the same time
i wish to commendate Gloria from Citi Phone department
she’s a good helpdesk personnel
despite my frustration and anger she manage to talk nicely to me and even help me check based on my reference number whether they have received my hard copies of the relevant documents, and in fact they received it, except for my cpf statements which i am awaiting for my singpass id and password and i will be submitting my cpf statements within the next few days
thumb up for her
Well if u want me to comment on your letter then you should change ur way of writing... U can leave out shorthand like "wtf" as it's not... ... .. appropriate...
Do note that some company does send GENERATED emails to people lodging complaint... Meaning the reply u receive that states they are looking into it is actually a computer generated email...
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haha i will write formally next time thx for your advice :) and yea the letter is computer generated, however my request to them is simple, help me whether they received my hard copies of the documents thats all that is not unreasonable, can't she do that? will it kill her to just help me cross check? rather than she keep going against me which not only piss me off but nothing is resolved
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Sign up with other creidt card companies. Citi is sunk.
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Citi bank only look care about big customers with
fat bank account one
sorry thats the world
if u walk in tell them i got one million want to deposit
hor, they will treat u like king
thats wat my bankers told me
Life is unfair .have to accept it
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Originally posted by ISSA:
haha
i will write formally next time
thx for your advice
and yea the letter is computer generated, however my request to them is simple, help me whether they received my hard copies of the documents thats all
that is not unreasonable, can’t she do that? will it kill her to just help me cross check? rather than she keep going against me which not only piss me off but nothing is resolved
Reminds me of how I called up TP to ask if I got into the specific course I wanted quite sometime ago... I called to ask if I've gotten the course and a lady picks up the call, she told me that I didn't get into the course... However, I didn't even provide my name and IC number, how the heck she knows who the caller was? Instantly told me no... I was like ---> "wtf"
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some people are beri practical one i got colleagues oso in retail line last time, c ah pek wear bermudas, singlet dun wanna attend to him c business men wear suit etc wah serve him like king but they nvr think that the ah pek can be more richer than other people actually we got 1 million dollar, just convert sgd to rupiah can le hehe
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acid i kena worst than u last time 1998 after o lvl i apply for nyp got 4 credits for o lvl but fail maths got D7 and Dnt oso D7 zzz i awnan try appeal u know what the guy says?? no need to appeal sure cannot go in one zzz i was like ok lo then i study 2 year higher nitec and when i apply i apply for singapore poly instead even though i stay at north east area hehe but its been long time ago
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standard everywhere =.=''' even in retail lines..
i wore nicely..prim & proper to LV shop..those sales ppl practically bow to u..passed the catalouge to u automatically & smile at u, while waiting for u to request to see the display bags..
the 2nd day i went..i was in tube top, 3/4 pants & slippers..i stood at the counter for quite long BUT no1 bother to attend to me..they would rather attend to others standing beside me =.=''' they ONLY took notice of me when i confirmed on my purchase..
PRATICAL & REALISTIC ppl..
same for TS's case..unless your credit limit is high..or that your bank profile a/c is FAT FAT with $$..don't bother to expect good service =D
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have to agreed with FI.
$500 limit card, dun expect much.
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-double post-
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overall their cs is quite sucky...so no need to blame who/watsoever
its jus a brand name tat pple know all over e world..
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Me also got apply 2-3 weeks ago. I complete the form, print out my cpf statement and ic
Den no reply. So go bugis, saw the citibank guy, sign up again
The next day this girl call me, and say she rcve the mail i send out. I was like -_- need 2-3 weeks meh to open a letter
Den she say cannot accept print out cpf statement. THis got me thinking, the form say either submit pay slip or cpf statement. Den hw i submit cpf statment if i nv print out?
Aniway hope it approve. Ya me is the 500 limit one. the normal one, i still left abit to hit even after bonus. Sianz
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Originally posted by pierre^^:
Me also got apply 2-3 weeks ago. I complete the form, print out my cpf statement and ic
Den no reply. So go bugis, saw the citibank guy, sign up again
The next day this girl call me, and say she rcve the mail i send out. I was like -_- need 2-3 weeks meh to open a letter
Den she say cannot accept print out cpf statement. THis got me thinking, the form say either submit pay slip or cpf statement. Den hw i submit cpf statment if i nv print out?
Aniway hope it approve. Ya me is the 500 limit one. the normal one, i still left abit to hit even after bonus. Sianz
u got friends working as banker bo?
If got u ask them to submit for u ya
u know hor a lot of things can go by back doors one
leh.. u go by front doors u have to wait and wait lar
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Nope, me fren in operations oni in citi
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y e clear card needs income documents?
tot only need ic?
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dat 500 card no need so many documents one.. just photocopies of yr ic and student pass / matric card can liao.. maybe they mixed up yr application?
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Originally posted by alfagal:
y e clear card needs income documents?
tot only need ic?
if not student need to have annual income of 18,000leh
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the citibank clear card requirements are u need to earn more than or equal to 18000 per year mine is around 20k just enough to apply the cpf is u must submit online if u wanna submit your cpf online u go to www.citibank.com.sg - credit cards - others - theres a + sign click on it and choose apply for cpf submission it will lead u to singpass website, u just need to log in and click the authorise button this will allow citibank to check your past 15 month cpf contribution. u cannot print out cuz they dun accept hard copies. this one is the helpdesk ppl told me then i know... and u need to print out 3 copies of the relevant documents also nric, latest payslip, the application form and mail ot fax to them then they will process...