stomp more effective
so many banks, so many different cards. just change la if this time u still cannot get a satisfactory reply.
the $500 limit card?
haha. no wonder.
Originally posted by ISSA:Just now i called helpdesk again and she manage to help me resolve the issue and just now i wrote a feedback to citibank management
heres the content
Hi i wish to complain about a lady in the application management department
this whats happen
2 weeks ago on saturday i applied the citibank clear card online
i printed out the forms, nric, payslip and other relevant documemtations
last monday i mail it with an envelope and sent it to the address stated on the website
then last sat i received a letter from them stating to resent the nric, payslip, cpf statements and the declaration form again
of course i feel angry there4 i call this morning to reason out with her
not only do she not bother to check for me as i have my reference number 411132901
she keep insisting that she did not received my hard copies
and u know what she do
she actually hung out on me!!!
wtf
what type of attitude and management is that?
which is y i am lodging a complain rite now
pls take drastic action against her
and at the same time
i wish to commendate Gloria from Citi Phone department
she’s a good helpdesk personnel
despite my frustration and anger she manage to talk nicely to me and even help me check based on my reference number whether they have received my hard copies of the relevant documents, and in fact they received it, except for my cpf statements which i am awaiting for my singpass id and password and i will be submitting my cpf statements within the next few days
thumb up for her
Well if u want me to comment on your letter then you should change ur way of writing... U can leave out shorthand like "wtf" as it's not... ... .. appropriate...
Do note that some company does send GENERATED emails to people lodging complaint... Meaning the reply u receive that states they are looking into it is actually a computer generated email...
Sign up with other creidt card companies. Citi is sunk.
Citi bank only look care about big customers with
fat bank account one
sorry thats the world
if u walk in tell them i got one million want to deposit
hor, they will treat u like king
thats wat my bankers told me
Life is unfair .have to accept it
Originally posted by ISSA:haha
i will write formally next time
thx for your advice
and yea the letter is computer generated, however my request to them is simple, help me whether they received my hard copies of the documents thats all
that is not unreasonable, can’t she do that? will it kill her to just help me cross check? rather than she keep going against me which not only piss me off but nothing is resolved
Reminds me of how I called up TP to ask if I got into the specific course I wanted quite sometime ago... I called to ask if I've gotten the course and a lady picks up the call, she told me that I didn't get into the course... However, I didn't even provide my name and IC number, how the heck she knows who the caller was? Instantly told me no... I was like ---> "wtf"
standard everywhere =.=''' even in retail lines..
i wore nicely..prim & proper to LV shop..those sales ppl practically bow to u..passed the catalouge to u automatically & smile at u, while waiting for u to request to see the display bags..
the 2nd day i went..i was in tube top, 3/4 pants & slippers..i stood at the counter for quite long BUT no1 bother to attend to me..they would rather attend to others standing beside me =.=''' they ONLY took notice of me when i confirmed on my purchase..
PRATICAL & REALISTIC ppl..
same for TS's case..unless your credit limit is high..or that your bank profile a/c is FAT FAT with $$..don't bother to expect good service =D
have to agreed with FI.
$500 limit card, dun expect much.
-double post-
overall their cs is quite sucky...so no need to blame who/watsoever
its jus a brand name tat pple know all over e world..
Me also got apply 2-3 weeks ago. I complete the form, print out my cpf statement and ic
Den no reply. So go bugis, saw the citibank guy, sign up again
The next day this girl call me, and say she rcve the mail i send out. I was like -_- need 2-3 weeks meh to open a letter
Den she say cannot accept print out cpf statement. THis got me thinking, the form say either submit pay slip or cpf statement. Den hw i submit cpf statment if i nv print out?
Aniway hope it approve. Ya me is the 500 limit one. the normal one, i still left abit to hit even after bonus. Sianz
Originally posted by pierre^^:Me also got apply 2-3 weeks ago. I complete the form, print out my cpf statement and ic
Den no reply. So go bugis, saw the citibank guy, sign up again
The next day this girl call me, and say she rcve the mail i send out. I was like -_- need 2-3 weeks meh to open a letter
Den she say cannot accept print out cpf statement. THis got me thinking, the form say either submit pay slip or cpf statement. Den hw i submit cpf statment if i nv print out?
Aniway hope it approve. Ya me is the 500 limit one. the normal one, i still left abit to hit even after bonus. Sianz
u got friends working as banker bo?
If got u ask them to submit for u ya
u know hor a lot of things can go by back doors one
leh.. u go by front doors u have to wait and wait lar
Nope, me fren in operations oni in citi
y e clear card needs income documents?
tot only need ic?
dat 500 card no need so many documents one.. just photocopies of yr ic and student pass / matric card can liao.. maybe they mixed up yr application?
Originally posted by alfagal:y e clear card needs income documents?
tot only need ic?
if not student need to have annual income of 18,000
leh