Worst Optical Shop That I have ever been to...
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Hi everyone, just like to take this opportunity to voice out my frustrations and bad encounters with an optical shop in Tampines.
Here is what happened:
I patronised the shop last December 2004 and I purchased an Oakley spectacle with lenses. 1st time I went to collect my specs was on 17 Dec 04 and found out that there was a scratch on the left side of the lens when I reached home. I returned the spectacle to the optical shop the next day. The staff said they would replace for me.
2nd time, one week after, I went to collect and was then told that the left side of the len had a black spot on it. They said will replace for me again and was told that it would be ready before Christmas.
3rd time, I went to collect my spectacle and found that there was a scratch on the right side of the len. At that point, I requested to speak to the branch manager, but the staff told me that she was off that day and could not be contacted. The staff said gives them another chance to redo the spectacle and I agreed for them to redo a new spectacle, with a new frame and new lens, and have it delivered to my home or office when it was ready.
4th time, a few days after, the branch manager delivered the new spectacle to my office. I checked and found that a small lens logo was imprinted on the left side of the len and the frame had a manufacturing defect. Can anyone tell me whether they have any len logo on their spectacles? I rejected it and requested for a refund. The branch manager said they will use another new Oakley frame and redo the lenses and if there are any more defects, she will give me a satisfactory compensation. I agreed.
5th time, 16 Jan 05, I went to optical shop to collect the spectacle, only to find out that the fitting of the lens were not done properly. The branch manager attended to me and helped me to re-fit the lenses but ultimately the lenses do not fit with the new frame. She said she will give me the full refund but I felt that it is not a fair compensation because of the time and effort spent in collecting the spectacle and even after a month the spectacle is not ready.
Sigh, I will not go to any of this chain of optical shop anymore. And I urged those ppl who wants to patronise this shop to think twice. The quality of lenses are of such poor standards.
Am I being treated fairly? I wonder.... -
You're being anal.
REFUND is already a good compensation. How many optical stores will refund you?
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i got 2 pairs of oakley and nothing happened leh..
except for really really minor minor defects..not reali alot lor..
ta jing xiao guai..
@ least your given back a full refund...
Oakley stuffs never come cheap...judging from what you say...
your spectacles + prescription i think its about more then 500+ to 700++ -
Anyway, i think i have found out your problem already...
Oakley frames must always use with oakley lenses...
Judging from what you say...
The person must order from U.S.A (made in U.S.A)and specially make a prescription lenses and will ship to Singapore in 2 weeks or so.. + the frame in a pre-agreed price.. Costs about $500
The whole process should take quite long...
You didn't use oakley lenses thats why...
kakakakak
found out ur mistake now.. -
is not that i ta jin xiao guai, i really never encountered this before leh.. u have had worst experiences? i was trying to get my spectacle done, is tat a lot to ask from?
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I got my Oakleys done at Paris Miki (Bugis Junction). Great service, I recommend them.
P.S. Not true you must use oakley lenses with oakley frames. Mine are on its second set of lenses and both times I went with a japanese brand instead. -
HmmmmmOriginally posted by frustrated:is not that i ta jin xiao guai, i really never encountered this before leh.. u have had worst experiences? i was trying to get my spectacle done, is tat a lot to ask from?
Come on you get refunded and u're complaining? -
3rd party lenses problem is commonly heard off...
But oakley manufacturing defect..i hardly see wor...
their frames very hardcore 1.. -
where got such things?! buy Oakley frame must use Oakley lenses?
i got another one which dint take me long to get my specs leh.. u sure or not?
my only mistake is to go to this shop in the first place... -
cut frustrated some slack la..Originally posted by frustrated:is not that i ta jin xiao guai, i really never encountered this before leh.. u have had worst experiences? i was trying to get my spectacle done, is tat a lot to ask from?
I think frustrated is right to demand refund. Who wants to go back 5 TIMES to get a pair of glasses?! And scratches and dots are not major stuff.
?? I think it is loh.. If u pay that kind of money then u have the right to expect quality. Even if cheap, who wants to have dots and scratches or logo on their lens.. 
And being an optical shop, and if they dun use oakley lens, its their fault, not frustrated's fault. how would we know got such constraints?
i wear glasses for 20yrs liao.. never had to go back 2nd time to collect one..
this is one shop i will definately avoid. -
i rather get my spectacle than the refund. why would i wan to go thru all the hassle and yet no specs? not complaining, jus releasing my frustrations..
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how many optical stores will make you go back 5 times over 1.5months to collect a pair of glasses?Originally posted by Otingocni:Hmmmmm
Come on you get refunded and u're complaining? 
does not mean refund alr, they won;t do it to other people.. i am happy i know... -
Another first post dude.Originally posted by melancholy_cat:cut frustrated some slack la..
I think frustrated is right to demand refund. Who wants to go back 5 TIMES to get a pair of glasses?! And scratches and dots are not major stuff. ?? I think it is loh.. If u pay that kind of money then u have the right to expect quality. Even if cheap, who wants to have dots and scratches or logo on their lens..
And being an optical shop, and if they dun use oakley lens, its their fault, not frustrated's fault. how would we know got such constraints?
i wear glasses for 20yrs liao.. never had to go back 2nd time to collect one..
this is one shop i will definately avoid.
Listen, I'm not reprimanding him for getting refunds, I'm reprimanding him for a service given to him due to goodwill and he end up complaining he's angry getting his refund.
COME ON. They paid you back your money. They didn't force you to buy their products. Nor did they not try the best to give you your specs. They failed to deliver, yes, but they paid every cent you paid them. They did nothing wrong, except to fail their promise of their goods so they refunded every cent.
So give and take, they owe you nothing.
Do you know you're getting yourself into trouble for naming them? You might get sued. -
first post got crime?
there is nothing wrong w rendering good service. there is something wrong that they did not check the product properly before asking customer to collect. I am sure if i am the one, i will be making noise too. Sometimes $ is not everything, u know. -
First post is not a crime...Originally posted by melancholy_cat:first post got crime?
there is nothing wrong w rendering good service. there is something wrong that they did not check the product properly before asking customer to collect. I am sure if i am the one, i will be making noise too. Sometimes $ is not everything, u know.
I think it would be unfair to the company which has offered refund since if they made faulty lenses, or probably just tiny scratches becos of their staff or handling and end up having reputation tarnished and wasting money for the lenses... (i'm talking about the damaged returned ones) because of someone.
powered lenses are expensive.
And I think you might have lost time, the company had more to lose in this lost business. -
I wasnt saying that their service is no good. In fact, I appreciate what the branch manager did. Maybe you dint read my points properly, I was more angry on the time and effort taken to and from the shop and yet nothing was delivered. When you go to a shop and purchased something, you want them to tell you to come back to the shop 5 times before you can get the product? Mayb you would huh?Originally posted by Otingocni:Another first post dude.
Listen, I'm not reprimanding him for getting refunds, I'm reprimanding him for a service given to him due to goodwill and he end up complaining he's angry getting his refund.
COME ON. They paid you back your money. They didn't force you to buy their products. Nor did they not try the best to give you your specs. They failed to deliver, yes, but they paid every cent you paid them. They did nothing wrong, except to fail their promise of their goods so they refunded every cent.
So give and take, they owe you nothing.
Do you know you're getting yourself into trouble for naming them? You might get sued.
I wasnt making any false allegations. These are all facts. -
Facts can kill. Lee proved it. You can try.Originally posted by frustrated:I wasnt saying that their service is no good. In fact, I appreciate what the branch manager did. Maybe you dint read my points properly, I was more angry on the time and effort taken to and from the shop and yet nothing was delivered. When you go to a shop and purchased something, you want them to tell you to come back to the shop 5 times before you can get the product? Mayb you would huh?
I wasnt making any false allegations. These are all facts. -
I may not be a very big customer to them but by saying that the reputation is tarnished but someone is so unfair. Wat abt consumer's rights? Is not tiny scratches by the way. You mean you can wear a spectacle that have scratches on your lenses and you dont mind? hmmm... Like you said, they have a reputation but seems like they are not upholding it? I was also surprised that with such a big organisation, they can provide such poor quality of lenses? They dint really tell me who causes the faults, and if their reputation is good why isnt there a simple quality check?Originally posted by Otingocni:First post is not a crime...
I think it would be unfair to the company which has offered refund since if they made faulty lenses, or probably just tiny scratches becos of their staff or handling and end up having reputation tarnished and wasting money for the lenses... (i'm talking about the damaged returned ones) because of someone.
powered lenses are expensive.
And I think you might have lost time, the company had more to lose in this lost business. -
Reading to the dead SBSK's thread...
"Pet shop sues pet owner over internet posting"
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http://weloveefai.sgforums.com/?action=thread_display&thread_id=111407 -
Jus saw the article.. Then there is no place in the word whereby you can voice out ur frustations??!! Then wat is the use of a forum? Sigh..Originally posted by HeckKER:Reading to the dead SBSK's thread...
"Pet shop sues pet owner over internet posting"
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http://weloveefai.sgforums.com/?action=thread_display&thread_id=111407 -
You buy chicken rice, they give you 1 plate, you see the plate, you tell them chicken not good. See if they refund you.Originally posted by frustrated:I may not be a very big customer to them but by saying that the reputation is tarnished but someone is so unfair. Wat abt consumer's rights? Is not tiny scratches by the way. You mean you can wear a spectacle that have scratches on your lenses and you dont mind? hmmm... Like you said, they have a reputation but seems like they are not upholding it? I was also surprised that with such a big organisation, they can provide such poor quality of lenses? They dint really tell me who causes the faults, and if their reputation is good why isnt there a simple quality check?
You buy spectacles, spectacles got warranty or not? No warranty? So you returned them to change the lenses, they agree, anything wrong?
You decide not to go ahead with the purchase, they refund you, wrong?
I donno about you, if they never give you your good and never refund you I think they are wrong.
But I doubt they deserve to be named all over the place if you're preserving an incognito identity here posting about their bad service.
They are not up to standard, you can refuse your purchase, but I don't think they did you anything wrong, yes time is wasted, they acknowledged that their lenses have scratches and decided to refund you, wrong?
Have you bought glasses, vases made of glass or any type of glass ware? Must you not inspect the glassware before finalizing the purchase?
Have you not wasted a sales person's time asking them about something and end up not purchasing?
Talk about fair. -
Just look at it from the shop's perspective. They spend hours on you having to make 5 different spectacles for you and finally had to refund you. In the whole process, they have wasted time as much as you do and have wasted $$ because the rejected goods cannot be sold. So, they did not gain out of this deal. In fact, they probably lost more than you do.
So, given this, do you think they have handled the whole thing quite well (putting aside from the question of workmanship)?
In fact, I think they are service-wise great, but technical skill wise doubtful. -
Yup, agree with you that the services are not bad...Originally posted by Qitai:Just look at it from the shop's perspective. They spend hours on you having to make 5 different spectacles for you and finally had to refund you. In the whole process, they have wasted time as much as you do and have wasted $$ because the rejected goods cannot be sold. So, they did not gain out of this deal. In fact, they probably lost more than you do.
So, given this, do you think they have handled the whole thing quite well (putting aside from the question of workmanship)?
In fact, I think they are service-wise great, but technical skill wise doubtful.
Wo shi dui shi bu dui ren.. -
i am not trying to defend or say bad about anything.
Its just my point of view loh. I know shop suffer product losses due to many lenses changes, a person suffer time losses and frustration due to many unfruitful trips. Its a lose-lose situation loh..
Dun shoot me down. -
Seriously oakley frames are really rigid...some of them...its very tough to fit a 3rd party lenses inside..if u want u might wanna try the optical 88 at the IMM..Originally posted by frustrated:Yup, agree with you that the services are not bad...
Wo shi dui shi bu dui ren..
quite professional i must say~~