In time, a business may need to expand business overseas or compete with low-cost centres.
Let's take a look at your company's internal efficiency or whatever your resource or other advantages,your products, services or management to offer them to other investors or host countries?
Do you have any special management advantages in any of the ten departments: 1.(General) 2.(Human Resource) 3.(Revenue) 4.(Accounts) 5.(Marketing) 6.(Services-all outsourced activities) 7.(Facility) 8.(Enforcement) 9. (Production) 10.(Compliance).
(1) Have you set up your special competitiveness in your Production Department to oversee core activities e.g. manpower, resources, locational advantages, labor costs or other opportunities?
(2) Have you the ability to oversee the entire Cashflow, financial integrity, and revenue recovery?
DEPARTMENT REPORT (SERVICE - TECHNOLOGY/R&D)
(3) Have you set up your Service Department (Technology or R&D) to oversee core activities e.g. latest technology model, hardware and software development.
DEPARTMENT REPORT (MARKETING)
(4) Have you developed an extra edge in your Marketing Department to oversee core activities e.g. Customer's needs/values, price/cost, A&P - 4 P (product differentiations or technology excellence) due to your research and development ?
(5) Have you set up work processes for each department and communicate regionally with coordination and practical knowledge application via the HQ Call Centre with corrective actions taken on any quantified variances?
Before going regional, you should evaluate your strengths and weaknesses and take actions to equip your enterprise with above-stated management expertise or technological excellence.
For practical solutions to problems, read the "Call-Centre Objective-Steps Processing Management" as elaborated in the foregoing.
Call centre process management is now computerized to facilitate regional supervisions and coordination of entire enterprise to take advantage of inherent regional opportunities.