Poor service at SGH
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Following is a copy of the email that i sent to Singapore General Hospital (SGH) yesterday.Seriously hope something can be done:
"Established in 1821, the SGH is Singapore's oldest and largest acute tertiary hospital and national referral centre."That is what is said in the "About Us" section.But i have to say the service is substandard,considering it is the largest acute tertiary hospital and national referral centre.
To begin,i went to A&E yesterday at 1147am,that was the time i registered.But i left the hospital at 1935.I had suffered a 4cm wound on my left foot that was so deep that polyclinic referred me to SGH.They had done a dressing for me already but there was still some bleeding.I was also unable to move my left leg at all,and unable to walk as a result.But i was only stitched up at 7pm.I had my xrays taken already by 1pm,but till then till 7pm,i was just sitting on the wheelchair hoping for the doctor to come.I was to see the specialist for bones,and i was told there was only 1 doctor on duty and he had to attend to emergencies as well.Fine,i agree that there are more serious patients than me,but come on,think for a second,broken bones are very common.Isn't it only wise to have more doctors for that area.I mean since it is the largest hospital in Singapore there would mean a high number of patients,and it is only right that there are enough doctors around to tend to the patients.I mean having just 1 doctor for a certain area is simply absurd.There were 3 other patients and their families were also asking what kind of service it was.After all we pay taxes.
Ok now for the second part.There were no more appointments available yesterday so i was told i would be given a call byt he appointment department.I received a call this morning saying it was on the 22nd of May.I mean 11 days before my stitches come out? I told the nurse that and she said 'well if you get an infection go to the polyclinic'.What kind of service is that? Can't you tell what is important and what is not.And besides it would take just 10minutes.So for 11 full days,i am going to have my foot bandaged,with stitches intact and look for infections?I am not a doctor please tell me how to see infections.
I would not be surprised if i do not receive a reply or receive a reply after 1 month,after all i saw the ugly side of Singapore's largest hospital yesterday,i hope that you can still practice some ethics.
Thank you.
Guys share your views -
Originally posted by eggprata:
Was there on the 7th of May. The service was deplorable, was told hospitalisation was needed at 5pm, didn't get hospitalised till 3am. There were families of patients that have been waiting since 9am, but receive no news of any outcome till 7pm. Think the service standard is related to their operational management. However, I think it would give them a lame reason to increase the price of healthcare, as they can claim that they have shortage of manpower.
Following is a copy of the email that i sent to Singapore General Hospital (SGH) yesterday.Seriously hope something can be done:
[b]"Established in 1821, the SGH is Singapore's oldest and largest acute tertiary hospital and national referral centre."That is what is said in the "About Us" section.But i have to say the service is substandard,considering it is the largest acute tertiary hospital and national referral centre.
To begin,i went to A&E yesterday at 1147am,that was the time i registered.But i left the hospital at 1935.I had suffered a 4cm wound on my left foot that was so deep that polyclinic referred me to SGH.They had done a dressing for me already but there was still some bleeding.I was also unable to move my left leg at all,and unable to walk as a result.But i was only stitched up at 7pm.I had my xrays taken already by 1pm,but till then till 7pm,i was just sitting on the wheelchair hoping for the doctor to come.I was to see the specialist for bones,and i was told there was only 1 doctor on duty and he had to attend to emergencies as well.Fine,i agree that there are more serious patients than me,but come on,think for a second,broken bones are very common.Isn't it only wise to have more doctors for that area.I mean since it is the largest hospital in Singapore there would mean a high number of patients,and it is only right that there are enough doctors around to tend to the patients.I mean having just 1 doctor for a certain area is simply absurd.There were 3 other patients and their families were also asking what kind of service it was.After all we pay taxes.
Ok now for the second part.There were no more appointments available yesterday so i was told i would be given a call byt he appointment department.I received a call this morning saying it was on the 22nd of May.I mean 11 days before my stitches come out? I told the nurse that and she said 'well if you get an infection go to the polyclinic'.What kind of service is that? Can't you tell what is important and what is not.And besides it would take just 10minutes.So for 11 full days,i am going to have my foot bandaged,with stitches intact and look for infections?I am not a doctor please tell me how to see infections.
I would not be surprised if i do not receive a reply or receive a reply after 1 month,after all i saw the ugly side of Singapore's largest hospital yesterday,i hope that you can still practice some ethics.
Thank you.
Guys share your views[/b] -
yeah man that tells everything about government services here.They didn't even tell me what to do and what not to.As i cant move my left leg,i asked the doctor how to reduce the swelling and he said 'i think it would go away'.No advice on whether to put ice or something.
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This is common in public hospitals. The waiting times of public hospitals are very long. In TTSH, it's not even uncommon to wait up to a day. I've tried visiting the hospital from 10am in the morning, and by the time I'm home, it's already 3am the next day.
The worst thing is they tell you they have ran out of hospital beds if you need to be hospitalized.
As for infections, you are supposed to see a doctor first, before seeing a specialist. It's in no way sub-standard, as long as you are a healthy individual. That's also assuming the infection doesn't turn bad.
For diabetic patients, the same thing is recommended, except that in serious cases (say fever or some parts of the skin had turned black), then they say you visit the hospital.
Services wise, I guess it's just the hospital's wrong to assume that patients will know how to recognize an infection, how to reduce a swelling. You could write in and tell them. TTSH won't let you go out of the hospital without telling you how to recognize certain things. That's my experience with them. -
Originally posted by eggprata:
Wa, complaint about SGH again. Why other hospitals don't receive as many complaints as SGH is receiving?
Following is a copy of the email that i sent to Singapore General Hospital (SGH) yesterday.Seriously hope something can be done:
[b]"Established in 1821, the SGH is Singapore's oldest and largest acute tertiary hospital and national referral centre."That is what is said in the "About Us" section.But i have to say the service is substandard,considering it is the largest acute tertiary hospital and national referral centre.
To begin,i went to A&E yesterday at 1147am,that was the time i registered.But i left the hospital at 1935.I had suffered a 4cm wound on my left foot that was so deep that polyclinic referred me to SGH.They had done a dressing for me already but there was still some bleeding.I was also unable to move my left leg at all,and unable to walk as a result.But i was only stitched up at 7pm.I had my xrays taken already by 1pm,but till then till 7pm,i was just sitting on the wheelchair hoping for the doctor to come.I was to see the specialist for bones,and i was told there was only 1 doctor on duty and he had to attend to emergencies as well.Fine,i agree that there are more serious patients than me,but come on,think for a second,broken bones are very common.Isn't it only wise to have more doctors for that area.I mean since it is the largest hospital in Singapore there would mean a high number of patients,and it is only right that there are enough doctors around to tend to the patients.I mean having just 1 doctor for a certain area is simply absurd.There were 3 other patients and their families were also asking what kind of service it was.After all we pay taxes.
Ok now for the second part.There were no more appointments available yesterday so i was told i would be given a call byt he appointment department.I received a call this morning saying it was on the 22nd of May.I mean 11 days before my stitches come out? I told the nurse that and she said 'well if you get an infection go to the polyclinic'.What kind of service is that? Can't you tell what is important and what is not.And besides it would take just 10minutes.So for 11 full days,i am going to have my foot bandaged,with stitches intact and look for infections?I am not a doctor please tell me how to see infections.
I would not be surprised if i do not receive a reply or receive a reply after 1 month,after all i saw the ugly side of Singapore's largest hospital yesterday,i hope that you can still practice some ethics.
Thank you.
Guys share your views[/b]
They will never change and improve their service lah. Don't place high hope on them. So what if they have increased fees, ISO certified and what crap. They will still be who they are.
There are many problems in SGH. So many internal problems, too! My good friend works there told me the INs and OUTs of the way patients are treated and the dirty politics there. So if there are struggles even within the hospital itself, don't think they can put service to patients as first priority. The dirty politics there is horrible, for eg, if they don't like the staff, they can deliberately find fault and anyhow quote a reason to get the staff terminated. This happened more than once already. Sometimes could be power struggles among doctors so affect their service.
If you wanna go public hospital, don't go SGH, go TTSH (Tan Tock Seng). Over there they provide good service and moreover so conveniently located.
Go write letter to their CEO called Professor Tan Ser Kiat and have it writen "to be opened by addressee only" on the envelope to see how he can handle your problem. -
not sure about sgh.
but i had personal experience at kk hospital for a child's broken nose. kk hospital is extremely efficient and professional. on another occasion, need to stay in and glad to say that everything was done smoothly without any undue delays. -
Well, I heard that if you have a platinum card, you can get some sort of discount for treatment.
Maybe even faster and better service from them too.
Who knows?
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My aunt had her "urgent ear operation" postponed to about a week later....
Talk about urgent....and their ASAP is half an hour....sometimes i don't know what are they busy with?
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Anything new? Wonder why the fascist press doesn't cover issues like this.
Evidently, episodes like these clearly portray Tony Blair to be a saint, considering what he's done with the NHS (which is effectively free). At the very least, it highlights the dire third-world paid public health service on offer here.
To think there was actually a senile looney force-fed with a multi-million dollar paycheck who once had the audacity to criticise the NHS for not rendering the "first-world" health service his wife needed... -
I wouldn't say that the chap who received multi-millions dollars as his salary senile. He is just worried. If anybody in your family gets stricken with an illness and is not treated immediately, you will say "I'm not given first-class treatment."
And pretty much true. I curse and swear at TTSH very frequently for taking a freaking long time to see just a patient. -
If he's not senile, he must be disconnected from reality. What has his anxiety got to do with anything in terms of efficiency? Read the TS' post to see how a free and "inefficient" (at least, to a first-world fascist) public healthcare system the NHS provides actually beats a paid one run by third-world bureaucrats.Originally posted by ndmmxiaomayi:I wouldn't say that the chap who received multi-millions dollars as his salary senile. He is just worried. If anybody in your family gets stricken with an illness and is not treated immediately, you will say "I'm not given first-class treatment."
And pretty much true. I curse and swear at TTSH very frequently for taking a freaking long time to see just a patient.
Why should that thug (or those affiliated to him) be given any special priority over others seeking treatment in a public hospital of a democracy which subscribes to the rule of law? There's always an alternative of seeking treatment at a private hospital if he finds the waiting times at NHS hospitals too long. Afterall, even Tony Blair wouldn't get any queue-jumping priority if he turned up at a public hospital run by the NHS, much less a fascist whose name is hardly familiar in the UK.
Afterall, here's just an idiot ranting about the ridiculous services he received from the NHS when he had no business to enjoy any preferential treatment to begin with. Perhaps, he'd forgotten he didn't have an iron fist over the NHS as he has with everything in his utopian regime.
For the record, more than 97% of people who seek treatment at A&E departments at a public hospital in England wait no more than 4 hours from arrival to admission/transfer/discharge. So much for an "inefficient" free public health service system that caters to a population in excess of 60 million... -
complain lo
sg ppl pro in this
that's odd, my family members and relatives all go b4, no problems leh
and i thought it's good -
Anxiety has nothing to do with efficiency, but when one can't think properly, nothing is ever right. And things sprouted in the heat of the moment are never the true words. For one, I did the same things as him.Originally posted by walesa:If he's not senile, he must be disconnected from reality. What has his anxiety got to do with anything in terms of efficiency? Read the TS' post to see how a free and "inefficient" (at least, to a first-world fascist) public healthcare system the NHS provides actually beats a paid one run by third-world bureaucrats.
From my own experience:
For no reason, one day, my grandma suddenly can't speak. And my whole family thought it was stroke (she has history of it, and we are wary of it). So we called for an ambulance immediately. Great response from SCDF, but by the time they come, it's like almost 20 minutes later (eternal to me).
At that time, I was thinking, that was "great efficiency".
Being disconnected with reality, I would admit. My head wasn't clear. If I were him, I would have done the same things. -
For the record, that thug who earns a million-dollar paycheck did not bark when he was in the UK. His comments about the "inefficient" NHS only surfaced after his wife had returned to his utopian regime.Originally posted by ndmmxiaomayi:Anxiety has nothing to do with efficiency, but when one can't think properly, nothing is ever right. And things sprouted in the heat of the moment are never the true words. For one, I did the same things as him.
Now, talk about that being an objective comment and it being spoken "in the heat of the moment". Obviously, here's someone disconnected from reality who isn't even aware his paid public service is grossly inferior to that of the free NHS.
For lesser mortals who do not come anywhere close to sniffing million-dollar salaries in their lifetimes, it's not hard to comprehend the inadequacies of this regime's healthcare system. For those "talents" drawing multi-million dollar paychecks, it's ridiculous they don't even see the flaws in their paid healthcare. Then again, what can you realistically expect from fascists who are trained to view the world with tinted glasses? -
Originally posted by eggprata:
Well, all I can say is we're SCREWED in areas such as public services in healthcare, so long as our government is not replaced...
Following is a copy of the email that i sent to Singapore General Hospital (SGH) yesterday.Seriously hope something can be done:
[b]"Established in 1821, the SGH is Singapore's oldest and largest acute tertiary hospital and national referral centre."That is what is said in the "About Us" section.But i have to say the service is substandard,considering it is the largest acute tertiary hospital and national referral centre.
To begin,i went to A&E yesterday at 1147am,that was the time i registered.But i left the hospital at 1935.I had suffered a 4cm wound on my left foot that was so deep that polyclinic referred me to SGH.They had done a dressing for me already but there was still some bleeding.I was also unable to move my left leg at all,and unable to walk as a result.But i was only stitched up at 7pm.I had my xrays taken already by 1pm,but till then till 7pm,i was just sitting on the wheelchair hoping for the doctor to come.I was to see the specialist for bones,and i was told there was only 1 doctor on duty and he had to attend to emergencies as well.Fine,i agree that there are more serious patients than me,but come on,think for a second,broken bones are very common.Isn't it only wise to have more doctors for that area.I mean since it is the largest hospital in Singapore there would mean a high number of patients,and it is only right that there are enough doctors around to tend to the patients.I mean having just 1 doctor for a certain area is simply absurd.There were 3 other patients and their families were also asking what kind of service it was.After all we pay taxes.
Ok now for the second part.There were no more appointments available yesterday so i was told i would be given a call byt he appointment department.I received a call this morning saying it was on the 22nd of May.I mean 11 days before my stitches come out? I told the nurse that and she said 'well if you get an infection go to the polyclinic'.What kind of service is that? Can't you tell what is important and what is not.And besides it would take just 10minutes.So for 11 full days,i am going to have my foot bandaged,with stitches intact and look for infections?I am not a doctor please tell me how to see infections.
I would not be surprised if i do not receive a reply or receive a reply after 1 month,after all i saw the ugly side of Singapore's largest hospital yesterday,i hope that you can still practice some ethics.
Thank you.
Guys share your views[/b]
Their 'efficiency' is only from their lips, and in their prompt collection of Taxes... -
Agreed.But worst part has to be that there was only 1 bone specialist on duty that day,like wth man?Government is really screwed man,agreed that till they aint gone nothing is gonna happen.Anyone who speaks up gets screwed.Look at Chee Soon Juan and JB Jeya.
And just received a call from them btw,the lady appologised for 'inconvenience caused that was purely unintentional'.Said she would check with the doctors when my stitches can come out the earliest and call me back,I have tests myself and school man,im in IT course,you miss 1 lesson the next lesson you are totally lost,and im not good in IT.And doc had said till stitches not taken out,i cant walk. -
agree, the waiting time is nigtmarish long in most of the so-called 'structured' hospitals. it makes a patient all the more sick!Originally posted by maurizio13:Was there on the 7th of May. The service was deplorable, was told hospitalisation was needed at 5pm, didn't get hospitalised till 3am. There were families of patients that have been waiting since 9am, but receive no news of any outcome till 7pm. Think the service standard is related to their operational management. However, I think it would give them a lame reason to increase the price of healthcare, as they can claim that they have shortage of manpower.
and also agree that they would raise the price of healthcare as that it the only way our govt know how to solve any problem. -
It seems any kind of government healthcare services, are all Wait Centric!
Such poor service standards and they have the bloody cheek to increase charges!!!
Accident & Emergency shouldn't make people wait! Otherwise, they shoudl call it A & W - Accident and Wait!!!
They farking never change or improve - years ago also similar thread on A&E waiting issue!
WTF!
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Well, all I can say is we're SCREWED in areas such as public services in healthcare, so long as our government is not replaced...
Well said man,yeah its saddening to see the healthcare of the country in such a pathetic state,same for polyclinics i think,they just love referring you to hospitals.
Their 'efficiency' is only from their lips, and in their prompt collection of Taxes...
Rolling Eyes
Oh yeah and they were supposed to get back to me as mentioned that they called me but till now no call back.So much for service.They should retake their diplomas man. -
Well, what else would you expect of a "special" regime whose selective benchmarking would probably tell them you should wait that long considering the fees you're paying is a fraction of what you'd otherwise pay at the A&E of a private hospital?Originally posted by ShutterBug:It seems any kind of government healthcare services, are all Wait Centric!
Such poor service standards and they have the bloody cheek to increase charges!!!
Accident & Emergency shouldn't make people wait! Otherwise, they shoudl call it A & W - Accident and Wait!!!
They farking never change or improve - years ago also similar thread on A&E waiting issue!
WTF!
You can't seriously expect them to provide quality healthcare provided by other public healthcare institutions like the NHS, can you?
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Two bad or unlucky experiences before in the GOV hospital,
1. SGH, Dental Centre;
One young lady doctor took the x-ray of my teeth, after seeing the picture then told me with a very uneasy voice, "ooo, i am sorry i am new here, i know nothing, i need to consult the senior doctor"...?
i waited and waited about 1 hour then see the senior doctor...?
2. KK, the children's emergency clinic;
After my son was born 2 weeks time, because of crying so much, he lost his voice, bring him to KK, see the doctor, a lady doctor with very panic face and told me, "i am sorry i cannot help and i just graduated from the Universtiy"...?
After a while, a gentleman doctor came and took a look, told me "it seems a bit serious, need to see the specialist", so we went to the nurse to get the booking, after checking something in the PC then told me, we need to wait at least one month...?
No comments any more... Originally posted by ShutterBug:It seems any kind of government healthcare services, are all Wait Centric!
Such poor service standards and they have the bloody cheek to increase charges!!!
Accident & Emergency shouldn't make people wait! Otherwise, they shoudl call it A & W - Accident and Wait!!!
They farking never change or improve - years ago also similar thread on A&E waiting issue!
WTF! -
Raising charges is macham like ERP, the higher you raise the charges, the less the sick will go to the hospital. Hehehe....
Keep up the good work our beloved regime, you have a good strategy of maintaining efficiency in the healthcare service. -
Nah... wrong.Originally posted by ShutterBug:It seems any kind of government healthcare services, are all Wait Centric!
Such poor service standards and they have the bloody cheek to increase charges!!!
Accident & Emergency shouldn't make people wait! Otherwise, they shoudl call it A & W - Accident and Wait!!!
They farking never change or improve - years ago also similar thread on A&E waiting issue!
WTF!
For one, I believe a huge part of us is in the wrong. We call the ambulance for every minor issue. Once I was in the A&E department because my grandma had some serious health issues.
Guess what? A girl arrived in ambulance for a wound (and the wound isn't a gaping wound) that doesn't stop bleeding, and cut the queue and demanded that she be attended first. For goodness sake, this sort of issues should be sorted in polyclinic or just any clinic, not the A&E department.
I've seen a Bangladeshi waiting behind, with his head bleeding non-stop, but due to that lady, his treatment got delayed. The nurses can't do anything, in the name of good service. I could see from their faces that between ethics and services, they are stuck. It's very saddening to see their faces.
Also, given the constraints of our land space, A&E counters are packed with people who refused to clear the area for the paramedics. In my whole day there in the A&E department, I hear the paramedics shout "Excuse me!" more than anything.
Yes, I know we are concerned about our family members, but what about others? They too are concerned. By blocking the way, it wastes a lot of time and every second wasted might cause a life. And it's not first time that I've seen one died because they get in the way of paramedics. One that I've seen, lost too much blood and had soaked the hospital bed thoroughly. Died because couldn't move into the A&E department.
My reasoning for increasing prices is to just get the people away and stop wasting the time of A&E departments, since Singaporeans are so kiasu. -
In my opinion, yes. Though it will not deter all.Originally posted by maurizio13:Raising charges is macham like ERP, the higher you raise the charges, the less the sick will go to the hospital. Hehehe....
Keep up the good work our beloved regime, you have a good strategy of maintaining efficiency in the healthcare service. -
be realistic. This is Singapore and you are going to a public hospital.