Unbearable command of ENGLISH!!
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Originally posted by unclebutcher:kao pei la u care simi lan jiao
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Ok, at 1st when i read this topic, i was really expectin some REALLY bad command of english..But it turned out to be some complaint of another complaint.
After reading the posts, I thot (sorry, bad command of english reflected by me) karen had been unreasonably claimed tat the complaint is of "unbearable command of english" when she actually was pin-pointing somethin else..
Thus havin so many pple targeting back to her..
Ok lar..Let's not pin point anyone wif "unbearable command of english" anymore lar..I think Karen jus wanna vent out her fustrations..No hard feelings, pple!
The contents + the posts in this thread hav somewat drifted away from the Thread Title. Im so confused now..
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I just like the simple word "redundant"Originally posted by Gedanken:Not that "superfluous" isn't a syntactically salubrious choice, of course.
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U cannot move, someone else canOriginally posted by Chin Eng:Impossible..... the opening thread was by YOU, Karen....
I am a mod, somewhere else, and even I cannot move a thread. Who're you trying to kid?
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Originally posted by venny:
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Thanks RedizAlertz, guess no one else really understand. You are the 2nd person who made my day!Originally posted by RedizAlertz:Ok, at 1st when i read this topic, i was really expectin some REALLY bad command of english..But it turned out to be some complaint of another complaint.
After reading the posts, I thot (sorry, bad command of english reflected by me) karen had been unreasonably claimed tat the complaint is of "unbearable command of english" when she actually was pin-pointing somethin else..
Thus havin so many pple targeting back to her..
Ok lar..Let's not pin point anyone wif "unbearable command of english" anymore lar..I think Karen jus wanna vent out her fustrations..No hard feelings, pple!
The contents + the posts in this thread hav somewat drifted away from the Thread Title. Im so confused now.. -
Everyone has the rights to express their views and opinions but just as you know, I was having my dinner with my friends at that mentioned restaurant; Giraffe, on the very day. I witnessed the whole situation from the beginning till it ended and when I saw the complaints in two different forums, I am really shock and upset. They actually bother to go all ways to please them(which is a rare sight nowadays in this industry) but was being put down till such extend and with such poor command of english used. It's an insult to people like us. They simply treated us; people in F&B service industry, like some kind of 3rd/4th or even lower class citizens. Just because they are the customers.
No matter how abusive customers are, we still have to smile. Even they use vulgarities or even slam tables. Maybe you have no idea how it is like to be treated in that way. You need to be in it, to know it. No wonder the service standards drop so much since the past years. No one is keen in this anymore. Even if they have the passion, they may not have the tolerance level to put up with the customers we are getting nowadays. -
No. The story in post 1 has nothing to do with karen. She just lifted the story in it's entirety from another forum (not SGforums)Originally posted by me_a_clone:karen is trying to say that she is in the F&B for yrs and is upset that her sis have to put up with such poor service from that mention restaurant.
No?
no need lah. let's be more forgiving.Originally posted by venny:ok, nw back to the ts's english.....
yup, i realise the power of the admin queen.Originally posted by de_middle:U cannot move, someone else can
karen.... ignore everything here..... war over guys. nothing to see. -
so karen.. your thread was to let off steam regarding this John Doe/Jane Doe dining at the restaurant Giraffe and not really to talk about their poor command of English?Originally posted by cokeCan:Everyone has the rights to express their views and opinions but just as you know, I was having my dinner with my friends at that mentioned restaurant; Giraffe, on the very day. I witnessed the whole situation from the beginning till it ended and when I saw the complaints in two different forums, I am really shock and upset. They actually bother to go all ways to please them(which is a rare sight nowadays in this industry) but was being put down till such extend and with such poor command of english used. It's an insult to people like us. They simply treated us; people in F&B service industry, like some kind of 3rd/4th or even lower class citizens. Just because they are the customers.
No matter how abusive customers are, we still have to smile. Even they use vulgarities or even slam tables. Maybe you have no idea how it is like to be treated in that way. You need to be in it, to know it. No wonder the service standards drop so much since the past years. No one is keen in this anymore. Even if they have the passion, they may not have the tolerance level to put up with the customers we are getting nowadays.
You should have just said that right from the start -
Originally posted by chanjyj:so karen.. your thread was to let off steam regarding this John Doe/Jane Doe dining at the restaurant Giraffe and not really to talk about their poor command of English?
You should have just said that right from the start
her thread was very ambiguous coupled with poor english all over...
no one actually understood wat she was saying... -
TS i read some of ur posts.. hmmmm.... actually ur eng not very good either.
the boy was simply trying to express himself with a better word he could come out with.
i'm onbody to comment ur eng
i meant no harm.
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My humble name is Karen, not TS. Will you people just stop addressing me as TS???? Thank you VERY MUCH!Originally posted by suhaimi6996:TS i read some of ur posts.. hmmmm.... actually ur eng not very good either.
the boy was simply trying to express himself with a better word he could come out with.
i'm onbody to comment ur eng
i meant no harm. -
hey hi karen i apologize for that.
btw i couldnt agree more
service line = tough job -
Well, web forums have a culture where threadstarter is known as TS.Originally posted by cokeCan:My humble name is Karen, not TS. Will you people just stop addressing me as TS???? Thank you VERY MUCH!
This is because it is not a common policy to reveal names in webforums.
Anyway, my two cents to this whole mess is that there's a lot of Singaporeans who have no appreciation of the realities of the service industry, and simply should be told to bugger off when they have overstepped the fine line separating decent customer service, and wanking non-stop about not being waited hand to foot.
That said, it takes two hands to clap. Scrap the service charge, bring back tipping and service staff will naturally have more incentive to provide professional service too. -
Boh Liao!
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My heartfelt appreciation for your opinion, I can't agree more. By the way, as far as I know, service charge is not given to service staffs either, it just go to the company.Originally posted by LazerLordz:Well, web forums have a culture where threadstarter is known as TS.
This is because it is not a common policy to reveal names in webforums.
Anyway, my two cents to this whole mess is that there's a lot of Singaporeans who have no appreciation of the realities of the service industry, and simply should be told to bugger off when they have overstepped the fine line separating decent customer service, and wanking non-stop about not being waited hand to foot.
That said, it takes two hands to clap. Scrap the service charge, bring back tipping and service staff will naturally have more incentive to provide professional service too.
What's worse is that they looked at the service staffs there(at Giraffe) by rolling their eyes up and down then further insulted the place they are working at. Saying "This kind of place still need to make reservation one meh?? Full house meh?? Sure or not?? We got money to spend k.." They ordered a cocktail and complained that it wasn't "alcoholic" enough, the service staff apologised and changed it immediately. One of them said "Wei... Where got like that say one, what not alcoholic enough? Don't anyhow form sentence leh.." The rest simply replied "Aiya, nevermind lah. Those waiters also don't understand chim chim english. Like they very educated like that. If educated then won't be waiters liao what! Waste time only!"
I heard every single word and witnessed the whole scene as I was there; seated just next to their table with 6 of my friends. Then later saw that post in two separate forums, really saddening... -
Sometimes, some people think that waiters and waitresses are like maids, people who are beneath them. They simply forgot that these people are just like them, humans.
Indeed, it is rather sad that those people made those comments at the waiters at the restaurant. While indeed customers are the ones that help to keep the restaurant going by spending there, it is quite another thing to make unreasonable demands again and again and even to laugh at the waiters.
Maybe its time some people learn that if you want great service, please respect the one providing the service first. -
Well, actually i do..Tho' it's confusing at the begining..Originally posted by venny:
her thread was very ambiguous coupled with poor english all over...
no one actually understood wat she was saying...
& her english is not to the standard of "poor" lar..Still ok, compare to mine.
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Karen,
I hav been in F & B industry (restaurant) for abt 10 yrs . I totally understand how u feel.
F & B industry has always been the industry tat most Singaporeans (no offense to Sg'reans) wld think twice abt working. Cos in the mindset of most Sg'reans, being in service = being look down upon. Thy will think that if thy are to work in F & B line, it HAS to be in Hotel Industry, at least it sounds better, more high-class. Actually there is not much differences, Hotel Industry is ONLY looking good if u r in higher managements. Otherwise, it's much worst than Restaurant Industry.
Anyway, i am out of track. Karen, what i wanna say to u is..It's not easy being in F & B line. Cos it concern abt interpersonal skill. It is abt how u r goin to deal with insatisfied customers using limited resources from the company. It is a challenge every day. A challenge to control our short temper cos certain customer is being difficult, dealing wif kitchen staff as well as our co-workers.
But it is really satisfyin when u hav seen another smiling face walk out of ur restaurant, or even a alittle thank you along the way from them.
For tat smile, Karen, I hav challenge myself to see more of those smiling faces everyday. Be it from my satisfying customers or my co-workers, it makes my day when i see them smile.
Karen, tis is not an easy task tat can be built along the way. We, being in service line, can totally understand how a fellow F & B staff feels..But we cant really expect the rest to understand, moreover, sad to say, thy r not oblige to. If u intend to carry on in tis line, challenge urself. Im sure the staff at Giraffe knows how to cope with this emotional + mental challenge, in fact those who stay in tis line do. So, ask urself, issit neccessary to get angry over such thing & insult them back? Isnt tat make u the same as them too??
Think abt it & challenge urself. U wll b amazed at the results.
Get it over & done with. Cheerz!
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I still find it very inappropiate to find tis thread here...
I think it shld b in the Chit Chat or Aunt Agony or something.. -
If this thread is to assert that "customer is king" is blulsiht... I agree. Those around should try to stop obnoxious behavior by barbarians. I stared at a woman once because she was treating an old waitress very rudely.
She stared back at me like I was too kaypoh but so what, we cannot let bad behavior rule. It makes the environment unpleasant for all.
I made it a point to chit chat and joke with that old waitress to show her that the world does not consist only of barbarians. -
I am disappointed at youOriginally posted by AndrewPKYap:I stared at a woman once because she was treating an old waitress very rudely. only stare hah....? you should have marched up to her and called her "DELUSIONAL B!TCH!" so it's all talk and no action one lah? -
Originally posted by Chin Eng:
Cannot leh, she did not do/say anything I know of that qualifies her for that label... unlike you, sometimes...
I am disappointed at you only stare hah....? you should have marched up to her and called her [b]"DELUSIONAL B!TCH!" so it's all talk and no action one lah?[/b] -
Wasn't she rude ? Shud go up to her and say:" You think customer is king ? Delusional, live life in reality.....".Originally posted by AndrewPKYap:Cannot leh, she did not do/say anything I know of that qualifies her for that label... unlike you, sometimes... -
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