Quotes from Straits Times Oct 19 2008
"People kept asking us, could we have predicted this? Yes, there was Bear Stearns, Fannie Mae, Freddie Mac, but nothing had gone under. Even the independent rating agencies hadn't downgraded the entire global or US economy"
One question he asked his relationship mangers at the townhall meeting was "Are you sure you sold it the right way?"
"At the end of the day, it's a discussion between the relationship manager and the customer. I got a 'yes' consistently. And that gave me some comfort."