http://www.igov.gov.sg/Strategic_Plans/Our_Journey.htm
The Government's infocomm journey started in the early 80’s with the aim of transforming the Singapore Government into a world-class user of information technology. The Civil Service Computerisation Programme automated work functions and reduced paperwork for greater internal operational efficiencies.
The late 90’s saw the convergence of information technology and telecommunications which transformed the concept of service delivery. This paved the way for the launch of the e-Government Action Plan (2000 - 2003) and the e-Government Action Plan II (2003 - 2006). The key objective of the first plan was to roll out as many public services online as possible, while the emphasis of the second plan was to improve the service experience of customers.
Today, Singapore is regarded as a leading e-Government in international benchmarking studies. Our innovative efforts in using infocomm technology have garnered us local and worldwide accolades and awards. More importantly, our citizens continue to express satisfaction with the standard of e-services delivered to them.
iGov2010 (2006-2010)
iGov2010 is the Singapore Government s five-year masterplan that leverages infocomm to continue to delight our customers and citizens. To achieve this vision, four thrusts have been identified: Increasing Reach and Richness of e-Services; Increasing Citizens Mindshare in e-Engagement; Enhancing the Capacity and Synergy in Government; and Enhancing the National Competitive Advantage.
e-Government Action Plan II (2003-2006)
Building on earlier efforts in the first e-Government Action Plan, eGAP II aimed to achieve the three distinct outcomes of Delighted Customers, Connected Citizens and a Networked Government. Specifically the focus was to deliver accessible, integrated and value-adding public services to our customers; and help bring citizens closer together.
e-Government Action Plan (2000-2003)
eGAP was conceived to fulfill the vision of making Singapore one of the leading e-Governments in the world. Six strategic programmes were defined, namely: Electronic Services Delivery; Knowledge-based Workplace; Technology Experimentation; Operational Efficiency Improvement; Adaptive and Robust Infocomm Infrastructure; and Infocomm Education.
Civil Service Computerisation Programme (1980-1999)
The Civil Service Computerisation Programme initially started with the focus on improving public administration through the effective use of infocomm technology. This involved automating work functions and reducing paperwork for greater internal operational efficiencies. Over time, this evolved into the provision of onestop services where government systems were extended to the private sector in implementations like TradeNet, MediNet and LawNet. Then in early 1990s, emphasis shifted towards the consolidation of computing resources.