SIA website

• Viper52

  26 Jun 03, 21:51

  http://straitstimes.asia1.com.sg/forum/story/0,4386,196641,00.html?
  
  I REFER to the report, 'SIA lays off 414; more jobs may be lost' (ST, June 20). I am sorry to read of the job losses, but I am not too surprised. I book travel tickets online and, for the past several months, it has been frustrating to try to book anything on Singapore Airlines' website.
  
  The site is unacceptably slow; it often takes several minutes to download a page, even with high-speed broadband connections. Moreover, if you change your mind, it is often necessary to wait several more minutes while the pages reload.
  
  SIA has lost a huge amount of business simply because people interested in travelling give up and book elsewhere, as I did.
  
  Perhaps SIA should take a look at what one of the few profitable airlines is doing with its website: Southwest Airlines, at www.iflyswa.com. It takes just seconds to complete look-ups, book travel, reserve a car...
  
  Just to download the www.singaporeair.com page took as long as I did to type this letter.
  
  BRIAN LYNCH
  Texas, USA
  
• Viper52

  26 Jun 03, 21:59

  I can vouch for that, I tried to check prices and book tickets to some regional destinations earlier this year, and waiting for the site to load and to get information I wanted was like watching paint dry. The website access was slow no matter what time of the day I accessed the site from, and this using a Cable connection.
  
  I had the same problem in Australia last year, same old s-h-i-t-e
  
  I've signed up with the Krisflyer program 2 years ago, they gave me a crappy paper temporary membership card pending a permanent card. 2 years of waiting, numerous calls and empty promises, as well as dog-eared "temporary" card later. I don't give a rats a** about SIA anymore.
  
  I'd like to support my own country's airline, but if this is the standard of service they give, they can take their "youngest fleet in the world" and shove it.
  
  Oh BTW I took Finnair to BKK in the end, cheap tickets, wide and comfortable seats, and a new and quiet MD-11. Sure, the stewardesses were old enough to retire soon, but a lot of SIA stewardesses today aren't supermodels today either....
  
  World class airline indeed...
• BufPuf

  26 Jun 03, 22:00

  why SIA??
  
  haha..last time work in travel agency...SIA come out with stupid rule got fly as 4..and the air ticket is soooooooo expensive...