Credit Card..
-
Can I just check with you all on this...
usu when u wanna promote the credit cards, then will most probz hear the following rejections like:
[1] i've got too many cards already,
[2] lazy to submit income docs,
[3] dun wanna pay the annual fees
etc...
what would you do? how would you counter these rejections?
And let's say if someone called ya up to promote their cards, what would make ya take them? What would you value on the card etc?
Please advise nehz.. thx thx lehz..
-
My father always receive such calls, and the reply is, if you pay for me I will take it.
-
1. each card has it's own benefits and newer cards these days are specially catered to our customers. (then start asking customer about his/her lifestyle and recommend ONE specific card, dun try to sell the whole truckload)
2. income documents can be submitted online via cpf stmts, if still cannot be bothered, then send them a courier. all they have to do is PRINT. if they can't do that... ask them for their SING PASS.
3. annual fees are waived for at least a year, some cards up to three, some are perpetually free. and anyway u just have to call up and request for a waiver and if not granted, you're free to cancel the card.
i used to sell credit cards too.... usually cc sells by itself (i guess becos for me i take in incoming calls, so pple are already interested). dun waste too much time haggling. they dun want, NEXT. -
oh another coaching point i remember clearly when i was at the bank is that you should always sell the card by telling how it would HELP a customer.
no point telling them that the card has a balance transfer rate of 1.99%. but if u say, balance transfer with this card, you could SAVE MONEY becos of a lower interest rate, THEN pple will listen up.
it's true. who cares about number and terms? i wanna know wat it can do for me. -
If we tell you how to counter, who's gonna tell us how to counter-counter?
-
best counter counter - fark off.