Work Crisis
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Do u people here feel like every morning (mon - fri), u r just repeating ur routine ?
I feel and fear it every morning (waking up, bathing, squeezing into the train, going to work). It feels draggy and to make matter worse, I guess I've totally no interest in the job. This job that I've started about 3 weeks ago is one which caused me so much emotional roller coaster over these weeks.
The position that I'm hanging on right now is Customer Service Officer at a well-established company, a big one I would say. At the initial stage when I applied for this job through an agency, customer service is something which I assume was interesting. But well, my company is one which bills customers on electricity, water and gas comsumption. On a daily basis, we deal with 50% complaining customers either complaining on high consumption of supplies or they do not have enough money to pay for their usage (yet their supplies was still being terminated) and another 50% here to open accounts (tricky and long process) for commercial or residential.
Normally what my schedule at work now is the 1st hour being attached to a mentor where I sit behind to observe how he serves. The rest of the day is classroom training where we are being taught the theory part and getting ourselves familarized with the system and how to go about doing different different stuffs in the system. I know it seems to be a relaxing process, but now especially when the trainer is on leave, I sit behind mentor but the whole day. And even for now when I had yet to serve a customer, I was totally put off by how quite a few complaining customers can complain about so many things.
I've been bugged by the fear of serving complaining customers and those who ask lots of questions. After sitting in, I feel that I've no confidence in explaining myself as clearly as my mentor or other staffs there. I can't think of the steps to access something in the system and then on the same time, answering customer's queries or try to be tactful in a way to calm complaining customers down. My heart pumps very fast when I try to visualize behind how to answer them. It feels so terrible that my tears are always let loose. I feel so uncertain about this job and this is definitely not something that I want to be doing.
For 4 nights in a row, I woke up 4 or 5 times in the middle of the night because I feared seeing the clock turning 6.30 and having to drag myself to work. Even on weekends, I'm so worried that the day will pass by so fast that without me knowing, its gonna be a monday soon. I don't have the slightest clue why my brain is a totally blank nowadays, I'm so affected that I can't seem to think of what to say, how to communicate and saying things clearly. What is happening to me ? Usually, I'm not like this.
And this is my first permanent job. For the past few years, what I did was studying and then working part time during the holidays. And it was during this time, when I enjoy my work to the fullest. Colleagues are a fun bunch to be with and work is manageable that time. I'm only 20 this year, is this kind of thing normal ?
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Another thing is that there seems to be 1001 situations. Everyday theres bound to be some sort of a new case where we have not touch before. Even my teamleader says it take a lot of time and effort to learn most of the things (about 1 yr). The thing is that I might be willing to learn but the customers are there and most of them wanted things to be done swiftly so they can go off asap. Some can even complain why they need to wait so long even though their case is so complicated and tough to solve. Its this kind of frontline that makes me so afraid.
Btw, from what I've heard, the turnover rate for this company is rather high.
I'm someone who cant handle stress very well. Should I just pack up and quit ? -
huh? u so young de meh?
i tot u are around my dear's age leh..
every fri im looking forward to sat.
every sat i hope everyday is saturday and monday will never come..
every monday i go to work hoping fri comes fast.
that's working life.
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if this job is giving u so much stress that u cant even sleep well.. then u better change a job... bcos in the long run, u might even get depression or go crazy lor.
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are you working in singapore power?
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x2... better run b4 u turn crazy...Originally posted by browniebaobao:if this job is giving u so much stress that u cant even sleep well.. then u better change a job... bcos in the long run, u might even get depression or go crazy lor. -
ya, its actually normal.
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i used to work as a CSO last time too.. it sucks.. pple have a million things to complain abt.. and each conversation is like.. repeating over n over again..
i think tele- customer service is quite frastrating. coz the customers are not face to face with you, and tends to be overboard.
i part-timed for 3 months.. WOoo. and finally.. one day i cant take it.. i flared up at this lady caller.. she complained to my manager.. n she force to me apologise.. i refused.. so next day i tender..
luckily for me, its a temp job.. so nt too bad.. bt it 's realli annoying. some callers even drove my colleagues to tears.. bt wad to do.. customer service ma.
urs is thru agency right.. got notice period? better inform early..
try some other jobs then.. u're stil so young.. cmon..
i think hotel PR quite fun .. lol.. think onli.. shld be better than hotline cso.. \
good luck! -
Incidently, I have worked a few months in this line. I had an amazingly unreasonable lady called me again later to apologise... that made my dayOriginally posted by isosceles:i used to work as a CSO last time too.. it sucks.. pple have a million things to complain abt.. and each conversation is like.. repeating over n over again..
i think tele- customer service is quite frastrating. coz the customers are not face to face with you, and tends to be overboard.
i part-timed for 3 months.. WOoo. and finally.. one day i cant take it.. i flared up at this lady caller.. she complained to my manager.. n she force to me apologise.. i refused.. so next day i tender..
luckily for me, its a temp job.. so nt too bad.. bt it 's realli annoying. some callers even drove my colleagues to tears.. bt wad to do.. customer service ma.
urs is thru agency right.. got notice period? better inform early..
try some other jobs then.. u're stil so young.. cmon..
i think hotel PR quite fun .. lol.. think onli.. shld be better than hotline cso.. \
good luck!
My style is to give whatever the customers want as much as possible. I expect the same when I call for customer service too. It's a rough job, I agree.