Private School's error - REFUND PROBLEM
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I signed up a part time diploma course (start oct 07) on sep 07 and paid $1.8k for the deposit.
The course i signed up was on tue n sat but a week b4 the lesson start,
the school sent me a letter stating the course changed to wed n fri.
Due to work, i'm not able to attend therefore i asked for a refund
The admin told me that if i were to refund now, i will only get back 25% of the deposit because the lesson has already started. (BUT I hav not attened any of the lessons)
The admin then offered me that she will help me to get back full refund but I will receive the refund in two months time. She didn't give me a clear date.
In order to get back full refund, the admin, (said) she would register me on NOV 07 course.
Q1 why can't the sch FULLY refund me within a month when clearly this is their faults for changing the timeslot out of a sudden?
Q2 And does it really takes TWO MONTHS to process a refund?!
I had asked these questions and the admin replied she had no idea why either n It's the finance department's duties n told me to wait.
Should I complain to CASE now or should I wait for two months for the refund? -
threaten u wan to report to case.. im sure it would speed things up
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hmm...
Ask around or get more information before you take a step...
If not, a wrong step and you may never never get back your money... 1.8k isn't a small sum... -
When u sign up for the course, did u look at the course brocheure or something like that? Either that, or in the course booklet u receive before u start classes there will be a section on refund policies. It wouldn't matter if you have attended any lesson yet when the course start, as long as it has started and u decide to withdraw from the course, u would receive less than the full amount u pay as refund. But i sympathise with u because they inform u of the timetable so late. This will answer ur 1st question as to why u are not getting FULL refund.Originally posted by XiaoAi_1985:I signed up a part time diploma course (start oct 07) on sep 07 and paid $1.8k for the deposit.
The course i signed up was on tue n sat but a week b4 the lesson start,
the school sent me a letter stating the course changed to wed n fri.
Due to work, i'm not able to attend therefore i asked for a refund
The admin told me that if i were to refund now, i will only get back 25% of the deposit because the lesson has already started. (BUT I hav not attened any of the lessons)
The admin then offered me that she will help me to get back full refund but I will receive the refund in two months time. She didn't give me a clear date.
In order to get back full refund, the admin, (said) she would register me on NOV 07 course.
Q1 why can't the sch FULLY refund me within a month when clearly this is their faults for changing the timeslot out of a sudden?
Q2 And does it really takes TWO MONTHS to process a refund?!
I had asked these questions and the admin replied she had no idea why either n It's the finance department's duties n told me to wait.
Should I complain to CASE now or should I wait for two months for the refund?
As for the 2nd question, I think it depends on individual schools. their refund policy may be 2 months, and hence they tell u it takes 2 months. As to whether u can complain to Case, I am not sure, although I suggest u wait until u receive ur refund liao then see how. If u do not get the amount they told u u will be receiving, then u should complain. In the meantime, I doubt they can do anything, since the school set the refund policy, and when u sign up for the course, they can say that u agree 2 abide by the school's policies, regardless of whether u know about their policies or not. They can claim that its all stated clearly in the course outline, and if it is true and u do not read it, then it is ur fault.
Btw, I KPO a bit, can tell which Private school course u sign up for? -
Sorry for late reply,nanren4ever.
The school is MDIS.
I emailed them stating if i did not hear anything from them soon,
I will take actions (means complains to CASE)
They called me the very next day morning and refund me my money
They had refunded me fully.
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Ar... hahaha... My school... ^_^||Originally posted by XiaoAi_1985:Sorry for late reply,nanren4ever.
The school is MDIS.
I emailed them stating if i did not hear anything from them soon,
I will take actions (means complains to CASE)
They called me the very next day morning and refund me my money
They had refunded me fully.
This is not the first case...
There are other similar cases...
And I've got experience on it few weeks ago but different situation...
But I won... Lolz! -
MD|S is famous for it's bad Admin.
I heard from many forumers about their Admin. -
I joined year 2002... you joined year 2005...Originally posted by Darkness_hacker99:MD|S is famous for it's bad Admin.
I heard from many forumers about their Admin.
Why I senior... you very senior? -
cause p-member den can alter the title.Originally posted by iori8888:I joined year 2002... you joined year 2005...
Why I senior... you very senior?