TIB 575R NR7 BC
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Boarded NR7 at Geylang Rd bus stop (outside Blk 14 Food Ctr) to Fullerton Rd (outside Fullerton Hotel). Got off about 1.20 am. Had paid my fare in cash as there was not enough cash in my ez-link card (left 98c). Asked the BC whether the bus stops outside Fullerton Hotel, BC said yes. Afterwards, I had sat near to the boarding doors of the bus. When I had wanted to get off, my ez-link card (which was placed in my left shirt pocket) had accidentally tapped on the card reader. Informed the BC to reset the accidental fare by my card, he still can tell me off as to why I had stood so near to the reader. BC did not even bother to reset the fare paid by my ez-link card at all. Even said that he don't know how to do it. He even had asked me to tap on the reader again to confirm again, and from the there it showed that it had already been deducted. Reasoned with him that it seemed illogical as I had paid total $6 just for a ride on NR7 ($3 cash and $3 ez-link card), and he said it was just too bad.
Makes me wonder for a moment. Are all BCs actually trained to handle this type of situation. If they can reset the fares paid by the passengers when the bus breaks down, then I do not understand why they can't do the same for a passenger who has accidentally tapped unknowingly on the reader. Seems this experience has made me think differently about SMRT BCs.
Now, I have to make my way down to the TransitLink office to ask for a refund of my $3!!! And already submitted a complaint to SMRT liao. -
U can always go to a nearest MRT station within howmany days to get ur refund
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Well, if the BC had known how to reset the fares, then I wouldn't have to make an extra trip to the MRT station right?
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They can't cancel the transcation from their readerOriginally posted by bluezombie10:Well, if the BC had known how to reset the fares, then I wouldn't have to make an extra trip to the MRT station right?
And pls, refrain from allowing 2 cards together and near the card reader.. The card reader are very senitive, that's why it is contactless -
THere is NO WAY that the BC can reset the amount tap by your card... The only time is breakdown... BREAKDOWn is When the bus is NOT FIT to continue on normal revenue service. (meaning that the bus had to wait for a tow truck, wait for people from depot Or drive the bus back to Int to ask for help... So... By writin a Complain letter to SMRT wont do any good to yourself....Originally posted by bluezombie10:Boarded NR7 at Geylang Rd bus stop (outside Blk 14 Food Ctr) to Fullerton Rd (outside Fullerton Hotel). Got off about 1.20 am. Had paid my fare in cash as there was not enough cash in my ez-link card (left 98c). Asked the BC whether the bus stops outside Fullerton Hotel, BC said yes. Afterwards, I had sat near to the boarding doors of the bus. When I had wanted to get off, my ez-link card (which was placed in my left shirt pocket) had accidentally tapped on the card reader. Informed the BC to reset the accidental fare by my card, he still can tell me off as to why I had stood so near to the reader. BC did not even bother to reset the fare paid by my ez-link card at all. Even said that he don't know how to do it. He even had asked me to tap on the reader again to confirm again, and from the there it showed that it had already been deducted. Reasoned with him that it seemed illogical as I had paid total $6 just for a ride on NR7 ($3 cash and $3 ez-link card), and he said it was just too bad.
Makes me wonder for a moment. Are all BCs actually trained to handle this type of situation. If they can reset the fares paid by the passengers when the bus breaks down, then I do not understand why they can't do the same for a passenger who has accidentally tapped unknowingly on the reader. Seems this experience has made me think differently about SMRT BCs.
Now, I have to make my way down to the TransitLink office to ask for a refund of my $3!!! And already submitted a complaint to SMRT liao. -
please allow me to sayOriginally posted by sBs_boy:THere is NO WAY that the BC can reset the amount tap by your card... The only time is breakdown... BREAKDOWn is When the bus is NOT FIT to continue on normal revenue service. (meaning that the bus had to wait for a tow truck, wait for people from depot Or drive the bus back to Int to ask for help... So... By writin a Complain letter to SMRT wont do any good to yourself....
BC can and are allowed to reset fares. they press and hold a button, and you place ur ez link card on the reader nearer to the driver (left hand). then u see the message" Fare Cancelled" i had my fare resetted before after some nasty experience. -
That was the only ez-link card in my shirt pocket. And it had accidentally tapped unknowingly.Originally posted by sbst275:They can't cancel the transcation from their reader
And pls, refrain from allowing 2 cards together and near the card reader.. The card reader are very senitive, that's why it is contactless
I paid my fare in cash. -
Yes i agree. I've encountered a few times where bus break down, and BC insisted that the passengers don't tap their card 1st, as he is resetting the fares.Originally posted by 105090:please allow me to say
BC can and are allowed to reset fares. they press and hold a button, and you place ur ez link card on the reader nearer to the driver (left hand). then u see the message" Fare Cancelled" i had my fare resetted before after some nasty experience. -
make sure u still have your bus ticket... Just to make sure.. [Reminder!!!]Originally posted by SBS9828X:U can always go to a nearest MRT station within howmany days to get ur refund -
best part is, that time the bus ticket dispenser was out-of-order. Aiyo...Originally posted by sBs_boy:make sure u still have your bus ticket... Just to make sure.. [Reminder!!!] -
Real bad luckOriginally posted by bluezombie10:best part is, that time the bus ticket dispenser was out-of-order. Aiyo... -
as we all know drivers can reset the fare deduction during breakdown.Originally posted by sBs_boy:THere is NO WAY that the BC can reset the amount tap by your card... The only time is breakdown... BREAKDOWn is When the bus is NOT FIT to continue on normal revenue service. (meaning that the bus had to wait for a tow truck, wait for people from depot Or drive the bus back to Int to ask for help... So... By writin a Complain letter to SMRT wont do any good to yourself....
as for errors explained by the topic starter, the driver is able to reset the fare deduction. its function 4 of the IDFC
i did demo before. not bad
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Eh i was Double Charged on CSS608 once, told the driver to cancel my fare, but he grumbled & say NO, asked me to alight at the exit door instead, had to go SMRT office to claim...
A point to add, CSS drivers are not tt proficient in the system... -
Haiz... Thats too bad.. Good Luck...Originally posted by bluezombie10:best part is, that time the bus ticket dispenser was out-of-order. Aiyo... -
They can always press the cancelled rides button anytime when necessary.
I find that the trends nowadays are vice versa,Most SMRTB SCs are quite rude and unfriendly compared to SBST.Maybe the timings and hectic drives is the reasons? -
They used to be friendly in the past....now the drivers "misbehaving"Originally posted by carbikebus:They can always press the cancelled rides button anytime when necessary.
I find that the trends nowadays are vice versa,Most SMRTB SCs are quite rude and unfriendly compared to SBST.Maybe the timings and hectic drives is the reasons? -
i think is the company force them to be courteous, and with SMRT long schedule and frequency, with high loads, drivers gets more short tempered.
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I find that the polite ones are those from BPJ.Originally posted by 105090:i think is the company force them to be courteous, and with SMRT long schedule and frequency, with high loads, drivers gets more short tempered. -
I realised that BB SMRT BC are also majority friendly and sociable...I remember talkin 2 BC Murugan, Arumurugan (former 106 BB-S'goon), Basher a/l A (former 106 BB-S'goon)....but 61 drivers are a bit grumpy. Definitely coz of their hectic schedule...fyi, coz i play Midtown Madness 2 and i "drive" HK V03x on San Francisco map for a few hours and became grumpy while "driving"..Originally posted by LazerLordz:I find that the polite ones are those from BPJ.
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Trips can actually be cancelled. I once cancelled trip on Express 506. The BC only took a few seconds to do that.
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so the thing is if the driver dun reset ur fare and he say dun know
we can say we know.?
juz hold ur card at the reader and hit the IDFC function 4 (as mal said)
yes Mal demo before. and pls stop playing with the IDFC lol. he kept tapping and then reset and then tapping and then reset. crazy mal
ZYX -
1) NR drivers are all part-timers...they are not full-time SMRT BCs
2) Cancel is on function 5 of the IDFC...function 4 is Front Exit
3) you cannot cancel once you've tapped EXIT -
reply dated 30/05/2005
Dear Mr ************
Thank you for your feedback. We wish to assure you that we have noted
your feedback and would be conducting an investigation into this matter.
My colleague, Cherie will keep you posted of the outcome as soon as
possible.
Best regards
********* *** (Ms)
Executive, Corporate Marketing and Communications (SMRT) -
reply dated 06/06/2005
Dear Mr ***********,
Preliminary investigation conducted did not show any transaction record
on the incident date. We would appreciate it if you could kindly
contact us at the SMRT Customer Service hotline at 1800-336-8900 to assist us
further. Thank you.
Warm Regards
****** **