Originally posted by tranquilice:
At Bt Merah interchange, I board SBS 3797 R on service 57 yesterday (12 Sep) and today (13 Sep) and alighted along Alexandra Rd opposite Alexandra Point/outside SAJC. The correct fare stage for this stop is 5.0, but both the exit readers show the wrong fare stage 5.5.
I believe I had been overcharged before. Today I managed to scan my card before the fare stage changed from 5.0 to 5.5, to pay the correct fare of 64 cents instead of the wrong fare 85 cents. The exit readers, before reaching the SAJC stop, enabled and show fare stage 5.0, but after a few seconds, turn back into disabled mode, then enabled and show fare stage 5.5 which is for the next stop (opposite NOL Building).
I don't know if all service 57 buses have such problem or is it just this bus alone.
this qualifies you for the full fare refund
Claims for refund invalid after 3 days (that ride with wrong fare deduction is on 12 Sep). 