Commuters can choose to file a claim refund online from Transitlink???
Customer Claim FormEach submission is applicable for one claim.
Fields marked * are mandatory information.
Personal DetailsFull Name* :
ID Type* : NRIC/Passport
NRIC/Passport No.* :
Contact No. 1 : (Home/Office)*
Contact No. 2 : (Mobile/Pager)
Email Address* :
Claim & Incident DetailIncident Date* : Day/Mth/Yr
Incident Time* : _Hr :_Min
Claim Reason* : Select one of the following
1. Failure to Exit Process
2. Bus Reader Malfunction
3. Fare Over Deduction
4. Transfer Rebate
5. 2 Cards Scanned
6. Double Deduction
7. Bus Breakdown
8. Other Reason
Value Claimed : S$_Dollar._Cent
ez-link Card Number*:
Card 1. :
Card 2. : (2nd card if applicable)
Bus Service Number :
Road Boarded :
Bus Stop Boarded :
Road Alighted :
Bus Stop Alighted :
Other Details for the Claim : (80 characters maximum)
Mode of CollectionPlease select ONE of the preferred mode of collection* 1. Cash via Ticket Office2. Bank CreditBank Name :
Select a Bank : DBS/POSB
Bank Account No. : (Enter account no. without '-' or spaces)
Name of Account Holder :
3. Cheque by postName as in Bank Account :
Mailing Address : (Singapore Only)
Postal Code:
4. Voucher via Ticket Office 5. Voucher by postMailing Address : (Singapore Only)
Postal Code :
or click here :
Customer Claim Form