Bus Stage updating, Manual or Auto?
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Today took 162, I happen to sit at the front. So saw this incident.
A man in his 40s, first to board the bus. He look at the LCD stating "Stage 25". Man ask the Driver, "Is this stage 25 or 26?"
Driver Ans: "Stage 26."
Man: "Why is it still Stage 25?"
Driver: "Sometime Automatice not working."
Man: "It Automatic not working, we pay more you know? Then who is suppose to ensure it be accurate? Is there any number which I can call?"
Driver: "Automatic not accurate, then we update."
This man is right on the point. We communtor really dunno. How to ensure the stage is correct? How to prevent not accurate Stages?
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well, the vendors are trying very hard to ensure tat is is very accurate ... everyone and everythings make mistakes rite...no 100%...and if it is not working...he has to manually do it and it is oso very hard for the BC to update it while concentrating on driving...so try to put urself in their shoes...well the man noes the stage is wrong...and if he noes this...he probally noes tat wad fare is he paying...if he found out tat he is overcharged, he can claim a refund wad...and bus guides and svc guides are there to guide commuters...although they are not found on all buses...Originally posted by surfer188:Today took 162, I happen to sit at the front. So saw this incident.
A man in his 40s, first to board the bus. He look at the LCD stating "Stage 25". Man ask the Driver, "Is this stage 25 or 26?"
Driver Ans: "Stage 26."
Man: "Why is it still Stage 25?"
Driver: "Sometime Automatice not working."
Man: "It Automatic not working, we pay more you know? Then who is suppose to ensure it be accurate? Is there any number which I can call?"
Driver: "Automatic not accurate, then we update."
This man is right on the point. We communtor really dunno. How to ensure the stage is correct? How to prevent not accurate Stages? -
One reason,The BC are too early on that particular bus stop so no choice had to manually update to prevent from HQ to know this
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a few months back, i took service 9 outside Tamp East CC along Tamp Ave 2 towards CACC. i looked at the ezlink card reader. guess the fare stage anyone?
Ans : 34.5 -
Originally posted by sinicker:
A few months ago,I took this Service 105 from Serangoon Avenue 2 to Serangoon Interchange and guess what is the farestages?
a few months back, i took service 9 outside Tamp East CC along Tamp Ave 2 towards CACC. i looked at the ezlink card reader. guess the fare stage anyone?
[b] Ans : 34.5 [/b]
Ans : 30 [/b][/quote] -
wah... can save $ if like that.
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Originally posted by sinicker:
That is crazy. The bus hasn't even reached the looping point (stage 21) and the card readers are already at 34.5. Clearly the system needs urgent remedy.
a few months back, i took service 9 outside Tamp East CC along Tamp Ave 2 towards CACC. i looked at the ezlink card reader. guess the fare stage anyone?
[b] Ans : 34.5 [/b] -
Clearly someone needs to know how the system truly works before spouting out asinine comments such as these.Originally posted by iveco:That is crazy. The bus hasn't even reached the looping point (stage 21) and the card readers are already at 34.5. Clearly the system needs urgent remedy. -
well...it may have received signal from the opp BS...
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Originally posted by sinicker:
this is the stage for simei st 3/blk 233. apparently two mistakes were committed by the software:
a few months back, i took service 9 outside Tamp East CC along Tamp Ave 2 towards CACC. i looked at the ezlink card reader. guess the fare stage anyone?
[b] Ans : 34.5 [/b]
1. it thought it was on the opposite direction when it was opposite the blk 233 bus stop and proceeded to update to stage 34.5.
2. after that, it didn't continue to update cos it's confused by the fact that the previous stop was stage 34.5 yet the bus is not going to the next stop which it assumed is 35.0.
i thought they had fixed this issue of loop services recognizing the stops on the wrong direction when plying on narrow roads. the very first trials by smrtb concentrated on loop services 175 and 189. lols. maybe we need LTA engineers to read this then do some more debugging. -
okay guys, about my experience on service 9, i took it a long time ago. probably, in feb or mar. i believe that the software is more stable now. if u remember clearly, there were a lot of complains about the farestage-updating on service 9 in the straits times forum and the public questioned how farestage-updating is done for loop services. so, i guess the situation is well taken care of now.
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There were many times I took 99 and it was at Blk 105. Sometimes the reader would read 5.0, 5.5 and even 6.0. Which is the correct one? Because if it is 6.0, commuters pay different fare than that of 5.0. If it is 5.0, it's a different fare from 6.0. Which is its actual farestage? Haha. System needs improving.
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check the guide lah...and wads so funny...Originally posted by Donavan:There were many times I took 99 and it was at Blk 105. Sometimes the reader would read 5.0, 5.5 and even 6.0. Which is the correct one? Because if it is 6.0, commuters pay different fare than that of 5.0. If it is 5.0, it's a different fare from 6.0. Which is its actual farestage? Haha. System needs improving. -
can sue sbs?
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lame...Originally posted by BrUtUs:can sue sbs?
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lame? since they want to take action against fare cheat then y not?Originally posted by alex_cai92:lame... -
You can always claim back @ Transitlink mahOriginally posted by BrUtUs:lame? since they want to take action against fare cheat then y not?
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On bus stop plates, there is a small number on the bottom right of every service number, this is the farestage for the particular service at the stop. When you board the bus, check whether the farestage on the ezlink readers is the same as displayed on the bus stop plates.Originally posted by surfer188:How to ensure the stage is correct? How to prevent not accurate Stages? -
Originally posted by crazy monkey:Ez-link: 4,100 incorrect transactions remain
IT IS indeed heartening to learn from the Land Transport Authority (LTA) that the ez-link system achieves a 99.9 per cent reliability rate and that 'cases of wrong deductions' have decreased from 0.27 per cent to just 0.006 per cent year on year ('Ez-link system highly reliable'; ST, Sept 24).
However, beyond these statistics, there are still some hard numbers to grapple with. With the reported 4.1 million transactions a day, a 99.9 per cent reliability rate still means that 4,100 transactions are incorrectly processed each day. I can only assume this means wrong deductions. That is equivalent to almost 1.5 million erroneous deductions a year, which is a lot of money.
I would also like to ask the LTA if the statistics on 'cases of wrong deductions' were taken from registered reports of such cases, that is, commuters filing a claim for a refund.
If so, I think it is grossly inaccurate because I am sure there are many, if not more, cases that are not reported.
If, however, the 'cases of wrong deductions' cited indeed came straight from the source system, I would like to ask the LTA what it would take for it to initiate an automatic refund to the affected stored-value cards. After all, at a very impressive failure rate of 0.006 per cent, we are dealing with only 250 transactions a day.
This is the responsible thing to do, and would mean a lot to commuters in the lower-income group, where every cent counts.
Joseph Wong Yong Lye -
Originally posted by crazy monkey:
Ez-link: 4,100 incorrect transactions remain
IT IS indeed heartening to learn from the Land Transport Authority (LTA) that the ez-link system achieves a 99.9 per cent reliability rate and that 'cases of wrong deductions' have decreased from 0.27 per cent to just 0.006 per cent year on year ('Ez-link system highly reliable'; ST, Sept 24).
However, beyond these statistics, there are still some hard numbers to grapple with. With the reported 4.1 million transactions a day, a 99.9 per cent reliability rate still means that 4,100 transactions are incorrectly processed each day. I can only assume this means wrong deductions. That is equivalent to almost 1.5 million erroneous deductions a year, which is a lot of money.
I would also like to ask the LTA if the statistics on 'cases of wrong deductions' were taken from registered reports of such cases, that is, commuters filing a claim for a refund.
If so, I think it is grossly inaccurate because I am sure there are many, if not more, cases that are not reported.
If, however, the 'cases of wrong deductions' cited indeed came straight from the source system, I would like to ask the LTA what it would take for it to initiate an automatic refund to the affected stored-value cards. After all, at a very impressive failure rate of 0.006 per cent, we are dealing with only 250 transactions a day.
This is the responsible thing to do, and would mean a lot to commuters in the lower-income group, where every cent counts.
Joseph Wong Yong Lye
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They still dun understand tat NOTHING IS PERFECT....yes 4100 is alot but 99.9% is oso alot....imagine how many commuters a day...human make mistakes....machines do too....the system have improved so much but ppl are still not quite statified...it is oso a responsibility for a commuter to check the card balance upon alighting to see if any error is made...if undercharged , good for him...if overcharged...very simple...go to any transitlink office!There are plenty...and can be acess after school or work...yes ppl say they still nid to pay the bus fare to get there...but if its on the way...i dun c a point of complaning....im sure u pass by a MRT station(most of them have transitlink office) or a bus interchange at least once in 3 days... -
Alex u dont understand..we are living in Singapore where the people enjoy complaining and complaining and complaining..u break something they immediately make a big hoo-ha about it..but u repair it they pretend nothing happened and just take it for granted..ahh the Singaporean style..dont u just LOVE it??
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yup.. and if there is room for improvement, we should strive towards it.
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I agreed with you on thisOriginally posted by sErviCe17rOx:Alex u dont understand..we are living in Singapore where the people enjoy complaining and complaining and complaining..u break something they immediately make a big hoo-ha about it..but u repair it they pretend nothing happened and just take it for granted..ahh the Singaporean style..dont u just LOVE it?? -
if fare cheats gets jail terms and fines, then commuters who are overcharged etc should be compensated for the trouble they go through if they are claiming the difference back eg. telephone fees and at least, 20 times the fare difference refunded.
taken from example of customs fining contraband goods 20 times entering SG..
apparently ez-link isnt a fine gentleman..
and yes, as said, i rather they use the farecard instead of wasting hundreds of millions on a software which is vulnerable to countless errors, and can potentially cripple the bus/mrt should a total breakdown on the system occurs one day..
a side note: with farecards, bus companies claimed they lost $10 million/year due to farecard cheats
with ez-link, they lost $9 million/year.. like tt with $400 million invested, they wont recoup the losses that fast