ComfortDelGro sets up panel onto SBS service std - 16/12 ST

• sbst275

  16 Dec 05, 10:10

  On the Home section
  
  ComfortDelGro wants to look into SBS's service standard, corporate relations with customers and see what can be improved on
• Apex-LW'21

  16 Dec 05, 10:45

  Originally posted by sbst275:

  On the Home section
  
  ComfortDelGro wants to look into SBS's service standard, corporate relations with customers and see what can be improved on

  The cost is concern. Replacing all current SBST buses with those that have lower floors will benefit the disabled and the elderly, but the $1.04 billion will hit customers.
• sbst275

  16 Dec 05, 10:46

  Originally posted by Apex-LW'21:

  The cost is concern. Replacing all current SBST buses with those that have lower floors will benefit the disabled and the elderly, but the $1.04 billion will hit customers.

  It isn't just this
  
  There could be poor customer relations or others that are on the part of SBS
• Apex-LW'21

  16 Dec 05, 10:50

  Originally posted by sbst275:

  It isn't just this
  
  There could be poor customer relations or others that are on the part of SBS

  (From Straits Times)
  SBST was criticised in recent weeks for long waiting times for buses, taking steps for improvements.
  
  Once, a 68-year old retiree waited about 30 minutes for Svc 123 in Orchard Rd, when it should arrived about 15 minutes. SBST should put more buses since tourists were asking him.
  
• sbst275

  16 Dec 05, 10:52

  Originally posted by Apex-LW'21:

  Information extracted from the Straits Times.
  

  This one I can't say because it could be due to the regular Orchard Rd bus crawl whenever Christmas nears
• Apex-LW'21

  16 Dec 05, 10:57

  Originally posted by sbst275:

  This one I can't say because it could be due to the regular Orchard Rd bus crawl whenever Christmas nears

  Bus drivers are expected to drive safely, ensure fares are paid correctly, and show concern for the disabled, elderly & the young. BCs will face people with different moods.
  
  If one of these function fails, people will start to criticise SBST.
  
  2 major grouses by commuters:
  • Long waiting time
  • Resent in having to squeeze into overcrowding buses
• sBs_boy

  16 Dec 05, 12:05

  What i can say is that Singaporeans are asking too much...
• SBS1985C

  16 Dec 05, 13:42

  Originally posted by sBs_boy:

  What i can say is that Singaporeans are asking too much...

  I agree ( I am S'porean )
• brotherchen1982

  16 Dec 05, 13:59

  Originally posted by sBs_boy:

  What i can say is that Singaporeans are asking too much...

  Me too
  
  I had a dipolma Quality Assurance Engrg-part of course told me that good service quality n customer service is hard to achieve in service-oriented workplace of the current era.
  
  But S'porean is demanding too much that they think more unecessary complaints=better services...
• SBS9828X

  16 Dec 05, 17:57

  They cant ask for more. SBST had introduced lots of service...
• SBS9828X

  16 Dec 05, 17:57

  but then again, sbst shud at least limit the number of new service this year and get the B9tls to enter service quick
• sbst275

  16 Dec 05, 19:16

  Originally posted by sBs_boy:

  What i can say is that Singaporeans are asking too much...

  It is not asking too much or whatever
  
  If you see it as a passenger point of view, at times sometimes the reasons given is really totally unacceptable. Like certain svs, SBS themselves failed to consider the traffic condition and ends up leading to many buses being late and overloaded.
  
  Of course there are times that passengers are asking too much, as like CDG's Chairman has said, BC are human afterall and buses do complete with other vehicles for road usage
  
  As for any introduction of bus svs, it is only fair that SBS be not allowed to introduce any new sv if any bus sv still faces regular overloading or service lapses
• SBS9816E

  16 Dec 05, 21:41

  Originally posted by Apex-LW'21:
  
  
  [b](From Straits Times)
  SBST was criticised in recent weeks for long waiting times for buses, taking steps for improvements.
  
  Once, a 68-year old retiree waited about 30 minutes for Svc 123 in Orchard Rd, when it should arrived about 15 minutes. SBST should put more buses since tourists were asking him.
  [/b]

  To think that I have once waited for Service 105 for 1 hours and 15 mins. Who else can beat that man?! Heh!
• Apex-LW'21

  16 Dec 05, 22:16

  Originally posted by SBS9816E:

  To think that I have once waited for Service 105 for 1 hours and 15 mins. Who else can beat that man?! Heh!

  festive seasons are just around the corner, the bus will be crowded, so waiting time would be longer.
• SBS9816E

  16 Dec 05, 22:30

  Originally posted by Apex-LW'21:

  festive seasons are just around the corner, the bus will be crowded, so waiting time would be longer.

  Well... for what I have experienced, it happened during a normal peak hour. It ain't a festive season after all.
• sinicker

  16 Dec 05, 22:40

  Originally posted by Apex-LW'21:

  festive seasons are just around the corner, the bus will be crowded, so waiting time would be longer.

  festive season, peak hours, bus breakdowns, overcrowded buses... are not valid reasons to let SBS9816E wait 1 hr 15 mins.
• SBS9828X

  16 Dec 05, 22:43

  1hr? hell, i wud have given up hope
• sBs_boy

  16 Dec 05, 22:45

  I know why SBS9816E waited 1hr plus for 105.. i rememebr there was a time whereby Serangoon Ave 3 kena Flooding.. all buses was stuck..
• Apex-LW'21

  16 Dec 05, 22:49

  Originally posted by sBs_boy:

  I know why SBS9816E waited 1hr plus for 105.. i rememebr there was a time whereby Serangoon Ave 3 kena Flooding.. all buses was stuck..

• sinicker

  16 Dec 05, 22:49

  Originally posted by sBs_boy:

  I know why SBS9816E waited 1hr plus for 105.. i rememebr there was a time whereby Serangoon Ave 3 kena Flooding.. all buses was stuck..

  give the exact date? or a time range when this incident occured? so that SBS9816E can verify with the time he waited for the bus.
• SBS9816E

  16 Dec 05, 22:54

  Originally posted by sinicker:

  give the exact date? or a time range when this incident occured? so that SBS9816E can verify with the time he waited for the bus.

  For that... I have to back track to Year 2002. I was waiting for Service 105 from 1700 hours to 1800 hours, at the first bus stop along Braddell Rd after the flyover. It was a terrible wait. 3 buses bunched up together, with 1 more that came after 7- 10 mins.
• sbst275

  17 Dec 05, 08:10

  Originally posted by sinicker:

  festive season, peak hours, bus breakdowns, overcrowded buses... are not valid reasons to let SBS9816E wait 1 hr 15 mins.

  Festive Season issue can be very sticky, because bus op dun know when the bus queue up will start... But aft it starts, they will have to do something... It is still acceptable for the 1st 2 days, but aft that, it is not! In fact, KMB in HK do inform passengers of contingency plans of diversion in case of jam or whatever
• Apex-LW'21

  17 Dec 05, 08:43

  Originally posted by sbst275:

  Festive Season issue can be very sticky, because bus op dun know when the bus queue up will start... But aft it starts, they will have to do something... It is still acceptable for the 1st 2 days, but aft that, it is not! In fact, KMB in HK do inform passengers of contingency plans of diversion in case of jam or whatever

  SBST should have placed notices on bus stops about this issue.
• sbst275

  22 Dec 05, 20:16

  Aparently on today's ST Forums, the 1st commuter complain was made against Sv 151's NAC bus fleet
• Apex-LW'21

  22 Dec 05, 20:20

  Originally posted by sbst275:

  Aparently on today's ST Forums, the 1st commuter complain was made against Sv 151's NAC bus fleet

  Nowadays, NAC buses are quite uncomfortable to most passengers, they prefer AC buses instead.
  
  SBST should have convert Sv 151 to FAC status.