Post all your complaints here...
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Typo error, do you mean SBS1844B (CAC MK2 DM) ??Originally posted by SBS9889U:Today about 7.40 PM wanted to take Sv151. The Sv151 stopped behind Sv66, my friend and i flag the bus, the BC dowan open and drove in front, when the bus reach the bus bay, the BC dint want to wait for us and moved off. We indicated to the BC we want to board but he dint care. F him. SBS 1844 E
In the end have to wait 10 more mins and came NAC MK2 WA 
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I am not making you to reflect yourself just sharing experiences from my friends, my uncle & my friend father are bus driver & me on bus svcs which have irregular timings, crowded buses...Originally posted by jetabt767400:brotherchen1982, I am not trying to complain here. As indicated in my first sentence, I am trying to share this experience. I did not try to instigate the passengers into complaining with me, but rather I am just sharing my ideas with them. I have never thought of complaining at this jucture because I could simply wake up earlier and catch the 0723hrs bus. Neither did I miss it intentionally.
If you are trying to make me reflect on myself trying to complain, then you might be wrong. However, it is true that bus companies and all companies alike would like to 'save their face' and try to give vague feedbacks to passengers who merely wanted to comment, not complain, on their service. This 'save the face' replies are particularly persistent in Asians, as Westeners are more open in mind, however, racial and ethnical values do stand.
You would not be able to find a rego of a bus that crashed on that company's website, would you. Same case here, would a company truely and sincerely apologise to the customer and say that they are wrong? Definitely not! They would just utilise their public relations and say that they will improve, that such incidents/accidents would not happen again. Whether they happen again we all can see to that.
Hence I would apologise if I offended anyone, but I do truely mean what I write, for I do not stand in the point of a profit-making company.
Article from TODAY Voices, 3 Aug 2006.
For a cleaner, spacious ride
Commuters make known their choices
Yvonne Lim
Voices & Commentary editor
AS the Public Transport Council (PTC) turned up the heat on SMRT and SBS Transit to meet defined service standards ("Getting buses shipshape", July 27), ahead of the impending fare hikes, commuters got down to dirty business.
That is to say, a fair number of readers asked for public transport operators to be taken to task also for the state of cleanliness on their buses.
As Diana Tan, who wrote in to agree with letter writer Graham McEune ("Flag down those bus bugbears", July 29), put it: "Dirty floors and windows that look like they have never been cleaned — I don't know what tourists think, especially when the rest of Singapore is so clean. As any housewife will tell you, a mop, a bucket and a wet cloth are all you need. Could someone tell SBS this?"
To be fair, the transport operator's efforts do go further than this. Referring to its previous response to similar complaints, See Leong Kit noted: "SBS Transit's reply, that buses are given a thorough cleaning and fumigation once a month, with the bus drivers doing a quick sweep daily with broom and dustpan, is unacceptable."
Harking back to perennial complaints about stuffy air-conditioning, mouldy air-con vents, cockroaches and mosquitoes, he asked if such "sloppy attention" to public hygiene could have contributed to the seasonal flu outbreak..
See suggested the PTC impose standards on maintenance and hygiene. "After the buses stop operating, bring in cleaning contractors with heavy-duty vacuum cleaners to thoroughly clean the buses daily. Areas where many hands have touched, such as grab poles and pull handles, should be wiped with disinfectant."
Other common bugbears included the advertisements pasted over bus windows and inadequate leg space.
Raymund Koh, for instance, complained to SMRT that he felt "particularly squeezed in the seat just behind the first exit door" of a "bendy bus".
He received the response that seats were fitted by the manufacturer based on the regulated 23cm of space.
"People of the current generation are generally much taller. Our public buses have very little leg room between seats, which tall passengers like myself cannot squeeze into on long journeys. We need to sit slanting," he said.
Soh Poh Huat was glad the PTC was "finally" proposing to lay down the law on bus frequencies and waiting times, among other things. But he wondered when it would extend the service standards to "buses not stopping close to bus bays to facilitate boarding/alighting", and "bus captains who fail to ensure the elderly, expectant mothers or parents carrying children are seated prior to driving off".
His suggestion: That PTC set up an automated system to which commuters can instantly SMS their feedback. The authorities could then generate monthly reports. "For example, if there are more than X number of complaints, fines can be imposed," he wrote.
Going down a somewhat tangential road, Seah Leong Khai wonders if the PTC can extend its purview to commuter behaviour as well.
"We hear complaints about passengers not giving up their seats to those who need it. Why should we, full fare-paying adults, be made to stand, while able-bodied young people on concessionary fares sit to enjoy the ride?"
What he wants: For PTC to make it compulsory for students and national servicemen to give up their seats to senior citizens, pregnant women and other adults when the bus is full. Inspectors could enforce this.
"This makes business sense. Full-fare paying passengers should have priority over those who pay discounted fares, except for senior citizens. In other businesses such as air travel, you get priority when you pay a premium," he argued. -
Originally posted by TIB1018B:
Correct, got Carlsberg ad one.
Typo error, do you mean [b]SBS1844B (CAC MK2 DM) ?? [/b] -
i didnt know service 74 on a weekday off-peak time with no traffic jams and such has a frequency/ waiting time of 25mins
like that still want to say its waiting time is 5-10mins?!
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Lots of buses go back to depot aft weekdays PM peak and/or the other direction got some problem which causes the buses to reach the Int/Ter late.Originally posted by 105090:i didnt know service 74 on a weekday off-peak time with no traffic jams and such has a frequency/waiting time of 25mins
like that still want to say its waiting time is 5-10mins?! -
This is how you reply to the red highlighted ones. Hope the original write reads this
1)Dirty floors and dirty windows eh? do you mean it looks dusty? Both companies do clean their bus but the amount of dirt created are generated much more faster that they could clean. I can assure you that if the BC cleans the floor everyday, after about 4hrs of service it would get dirty again.
2) not strong enough aircon eh? As the bus become older the aircon becomes weaker(same as you, the older you become the weaker you become) and if the bus operators were to change every unit of the airconditioning system, it will cause another fare hike and everybody will complain. FYI. bus opperators are doing their best to maintain the aircon.
3)want disinfectant ar? wah again, ask to clean everytime, buy lots of disinfectant will cause another fare hike. If you cannot tahan after every bus ride, go down and find yourself a toilet and wash your hand. The poles and grab handles arn't so dirty anyway. It is you having the "must be totally germs free" problem.
4)not enough space ar? i can fit wad although i'm about 1.8m high. It shouldn't be a major problem. If cannot tahan also, easy just stand; have a very big legroom.
5)got buses not doing their jobs properly? complain to the bus opperators and they'll take the necessary actions.
6)wah must pay full amount cannot sit also must be noisy ar? that's because you're too slow finding a seat.Young people get concessionary because they don't make their own income and those who make some arn't big anyway. It's a first come first served basis; who slow cannot get seats but if you're old or pregnant or very chio i'm sure somebody will give you a seat.
finish!
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how about at 11am plus?Originally posted by brotherchen1982:Lots of buses go back to depot aft weekdays PM peak and/or the other direction got some problem which causes the buses to reach the Int/Ter late.
first is those non aircon cramp and small mk2 WA NAC...
SSB should know better...
sv74 is high frequency loading from day till night! during the day from HG to Holland high loads all the way..
25mins.... i cant believe this......
but its true! -
Feedback from a couple of my friends stated that 74 frequency is not that glorious between the 10.30am to 1.00/1.45pm period. 25min is probably due to a bus accident/breakdown and normal freq is 10-12min at that time.Originally posted by 105090:how about at 11am plus?
first is those non aircon cramp and small mk2 WA NAC...
SSB should know better...
sv74 is high frequency loading from day till night! during the day from HG to Holland high loads all the way..
25mins.... i cant believe this......
but its true! -
my friend board that same 74 (SBS9612B) opp Ponggol Park.. already quite crowded.. he said waited bout 15mins already..Originally posted by service_238:Feedback from a couple of my friends stated that 74 frequency is not that glorious between the 10.30am to 1.00/1.45pm period. 25min is probably due to a bus accident/breakdown and normal freq is 10-12min at that time.
i board it along amk ave 3, (2 stops before the MRT) towards Buona Vista.
amazingly, can still board the bus
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Can anyone do something about SBS 482T. It is cool in the nite, but damm hot in the afternoon.
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This is due to climatic air-con. Despite the air-con, surely there will be some heat coming into the bus from outside through conduction right?Originally posted by chickenlittle2:Can anyone do something about SBS 482T. It is cool in the nite, but damm hot in the afternoon.
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The Japanese Fuji A/Cs ah... all cannot work properly... Not only does the Fuji OAC Merc buses have this problem, many CAC MK2s also have problems (those not fitted with Sutrak), and also OAC Scanias and the most distinctively ones being SMRT Nissans... The A/Cs are rather useless...Originally posted by chickenlittle2:Can anyone do something about SBS 482T. It is cool in the nite, but damm hot in the afternoon.
Talking about overheating ah... I have another complaint... Many LO3xs, especially 179 ones have these 2 problems.
If you sit on the lower deck rear seats, when the bus coasts or brakes, hot air will be expelled into the passenger area from the gaps between the seats. it is very very hot if you put your hand over it... The worse examples are 9092B & 9065E, while many others have serious problems too
When the bus brakes, there is a loud sound right before coming to a stop, like the wheels locking. This happens to almost 3/4 of the LOs... -
I prefer Sutrak aircon.. they are much cooler...i think?Originally posted by stooper:The Japanese Fuji A/Cs ah... all cannot work properly... Not only does the Fuji OAC Merc buses have this problem, many CAC MK2s also have problems (those not fitted with Sutrak), and also OAC Scanias and the most distinctively ones being SMRT Nissans... The A/Cs are rather useless...
Talking about overheating ah... I have another complaint... Many LO3xs, especially 179 ones have these 2 problems.
If you sit on the lower deck rear seats, when the bus coasts or brakes, hot air will be expelled into the passenger area from the gaps between the seats. it is very very hot if you put your hand over it... The worse examples are 9092B & 9065E, while many others have serious problems too
When the bus brakes, there is a loud sound right before coming to a stop, like the wheels locking. This happens to almost 3/4 of the LOs...
as for the LOs..
First things first.. they are getting old.. VOs VSOs and even the B9s have this heat problem. Its how much heat u feel only :p
that loud sound is the drum brakes. Other buses use disc brakes but the LOs use drum brakes. Hence the sound. -
I take one mk2 refurbished got strong aircon leh. Can feel the aircon blowing cool air on my head. The hottest is the mk3 especially you sit at the back.
My tip on how to get the best aircon seats on SBST buses
The VO3x and LO3X: sit the the backmost seat of the bus
Scania N113:Sit at the seat behind the driver seat or the seat behind it
MK2,3 and 4: Sit at the middle near the engine there.
VSO: Also at the backmost seat
Dart: Dunno. Never take before
Merc:Seat at the seat near the back axel Since the seats are higher there so your head is closer to the aircon.
VO2x: anywhere also can cos VO2X dun have aircon
Correct me if i'm wrong because this is from my personal experience.
The LO are getting old. But once i take one LO damn siok. Can feel the pickup. Even better than the b9tl but cannot remember the rego. Svc30. So siok, when the bus acclerates you'll fall back to your seat.First time i saw the bus i was like "aiyaa, not another LO" but then the bus changed my perspective about the LO. Den also got another LO have a like racing car gearbox. First gear short den suddenly high rev and change gear. -
STUPID WL NISSAN SEEN ON SVC 980 INSTEAD OF A BENDY BUS ON A PM SHIFT ADDITIONAL BUS TIMING - 4PM FROM SEMBAWANG
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Try taking SBS 858 T (BN 15) and sit at the back, the air con very strongOriginally posted by XTransbus:I take one mk2 refurbished got strong aircon leh. Can feel the aircon blowing cool air on my head. The hottest is the mk3 especially you sit at the back.
My tip on how to get the best aircon seats on SBST buses
The VO3x and LO3X: sit the the backmost seat of the bus
Scania N113:Sit at the seat behind the driver seat or the seat behind it
MK2,3 and 4: Sit at the middle near the engine there.
VSO: Also at the backmost seat
Dart: Dunno. Never take before
Merc:Seat at the seat near the back axel Since the seats are higher there so your head is closer to the aircon.
VO2x: anywhere also can cos VO2X dun have aircon
Correct me if i'm wrong because this is from my personal experience. -
Ya, add on the loud wheel locking sound. buses like 9024Z and 9139D. Remember the hot water that splashed on a customer who sat behind?Originally posted by stooper:The Japanese Fuji A/Cs ah... all cannot work properly... Not only does the Fuji OAC Merc buses have this problem, many CAC MK2s also have problems (those not fitted with Sutrak), and also OAC Scanias and the most distinctively ones being SMRT Nissans... The A/Cs are rather useless...
Talking about overheating ah... I have another complaint... Many LO3xs, especially 179 ones have these 2 problems.
If you sit on the lower deck rear seats, when the bus coasts or brakes, hot air will be expelled into the passenger area from the gaps between the seats. it is very very hot if you put your hand over it... The worse examples are 9092B & 9065E, while many others have serious problems too
When the bus brakes, there is a loud sound right before coming to a stop, like the wheels locking. This happens to almost 3/4 of the LOs...
The aircon thing should be the priority for the company to enforced on it.
Those fuji A/c in express 502 was gd! -
Yeah, Sutrak is the best! Although the older ones are starting to get bad as well, like on some OAC Merc (e.g. 286T). The CAC ones are cooler. The webasto CAC is good as well!Originally posted by service_238:I prefer Sutrak aircon.. they are much cooler...i think?
as for the LOs..
First things first.. they are getting old.. VOs VSOs and even the B9s have this heat problem. Its how much heat u feel only :p
that loud sound is the drum brakes. Other buses use disc brakes but the LOs use drum brakes. Hence the sound.
The LOs, especially on 179 have the serious heating problem. Other service LOs only have a little hot air coming out, while if you put your hand over the 179 LOs, you can really feel your hand "burn".
Again, it's also mainly 179 LOs which have the braking problem. Other services' LOs have less braking problems. I think on 174, the only LO with such problems is 9087S, whereas, most of 179 buses have this problem. Even 3905X (a merc), *sometimes* encounters this problem.
I've seen the same thing happen to SMRT mercs as well. I remember 733B had such problems. But it only occured on rainy days. Sunny days were alright. -
On Mercs rear seat, especially on the driver's side, it also heats up... So I usually take the 2nd last seat. But the standing area also has powerful A/C as well.Originally posted by XTransbus:Merc:Seat at the seat near the back axel Since the seats are higher there so your head is closer to the aircon.
Correct me if i'm wrong because this is from my personal experience.
The LO are getting old. But once i take one LO damn siok. Can feel the pickup. Even better than the b9tl but cannot remember the rego. Svc30. So siok, when the bus acclerates you'll fall back to your seat.First time i saw the bus i was like "aiyaa, not another LO" but then the bus changed my perspective about the LO. Den also got another LO have a like racing car gearbox. First gear short den suddenly high rev and change gear.
Nissans have the heating problem as well. Especially on the last 2 rows. So the seat next to the Emergency Exit gets hot too...
I think the LO you took on 30 was 9128H (frequent cameo in sch hols, weekends).... Listen to the engine.
Or might be 9065E. The engine sounds as problematic as 9128H... When the driver was flooring the accelerator on this bus on 179 non-stop, I heard the passengers in front of me saying "whoa, this driver so murderous"... (obviously a new NTU student )Then her friend replied something... I forgot what she said. -
The SBST CAC Merz aircon never let me down before.. or at least 90% of the timeOriginally posted by stooper:Yeah, Sutrak is the best! Although the older ones are starting to get bad as well, like on some OAC Merc (e.g. 286T). The CAC ones are cooler. The webasto CAC is good as well!
The LOs, especially on 179 have the serious heating problem. Other service LOs only have a little hot air coming out, while if you put your hand over the 179 LOs, you can really feel your hand "burn".
Again, it's also mainly 179 LOs which have the braking problem. Other services' LOs have less braking problems. I think on 174, the only LO with such problems is 9087S, whereas, most of 179 buses have this problem. Even 3905X (a merc), *sometimes* encounters this problem.
I've seen the same thing happen to SMRT mercs as well. I remember 733B had such problems. But it only occured on rainy days. Sunny days were alright.
As for the 179 LOs I attribute that to the hilly terrain of NTU, the short running time the driver has, and the passenger load on the bus. I find the 179 LOs are good work horses, although they may have overworked la.. -
If im a new NTU student I would have said "whoa this driver make my day man.. true F1 style driving"Originally posted by stooper:When the driver was flooring the accelerator on this bus on 179 non-stop, I heard the passengers in front of me saying "whoa, this driver so murderous"... (obviously a new NTU student )Then her friend replied something... I forgot what she said. If the driver had a choice he would not have chiong until like that. 179 running time is rather tight you know.. -
3/4?? That's an exaggeration. And most have been solved, including 9034U and others. Its age I guess. Add on not-so-good aircon. This is true for tridents also.Originally posted by stooper:The Japanese Fuji A/Cs ah... all cannot work properly... Not only does the Fuji OAC Merc buses have this problem, many CAC MK2s also have problems (those not fitted with Sutrak), and also OAC Scanias and the most distinctively ones being SMRT Nissans... The A/Cs are rather useless...
Talking about overheating ah... I have another complaint... Many LO3xs, especially 179 ones have these 2 problems.
If you sit on the lower deck rear seats, when the bus coasts or brakes, hot air will be expelled into the passenger area from the gaps between the seats. it is very very hot if you put your hand over it... The worse examples are 9092B & 9065E, while many others have serious problems too
When the bus brakes, there is a loud sound right before coming to a stop, like the wheels locking. This happens to almost 3/4 of the LOs... -
Good acceleartion, comparable to tridents, and good for slopes. Its easily my favourite dd for stop-and-go. But for expressways, VO3X for me please.Originally posted by service_238:The SBST CAC Merz aircon never let me down before.. or at least 90% of the time
As for the 179 LOs I attribute that to the hilly terrain of NTU, the short running time the driver has, and the passenger load on the bus. I find the 179 LOs are good work horses, although they may have overworked la.. -
Another example of a F1 Driving skills + hilly roads.. i recommand you Service 173..Originally posted by service_238:If im a new NTU student I would have said "whoa this driver make my day man.. true F1 style driving" If the driver had a choice he would not have chiong until like that. 179 running time is rather tight you know.. -
Now, it's not as tight. Under 25mins on an LO still can be done in evening peak hours if you're lucky and have all the right conditions!Originally posted by service_238:179 running time is rather tight you know..
Some drivers chiong like crazy... Then end up with 20-30min break since they original break was >10min!