[ST] Ez-link system down, passenger told to pay $2 bus fare
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Rubbish..Trying to cheat the passengers money!
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Then how inspector know if the person got pay less fare or not?Originally posted by samtlk:In the event that both BEP readers fails, commuters need only to pay the fare for the destination as would have been deducted from the EZ-Link card (eg u'll pay $0.65 in cash instead of $0.90) and no tickets will be issued.
What if the fare was 87 cents? Pay 85 cents or dig out 2 X 1 cent coin from nowhere? -
if anyone from the bus operators is reading this
take note ZYXbus allows free ride in the event of breakdown of chip / orchid card readers
idiots smrtbuses are -
Rounded up to the nearest 10c, meaning pay 90c. Another option would be to go off service & only allow alighting (front & side destos removed). That's what I read from the booklet given out to BCs.Originally posted by SBS9889U:Then how inspector know if the person got pay less fare or not?
What if the fare was 87 cents? Pay 85 cents or dig out 2 X 1 cent coin from nowhere? -
from what SBS claims, when ez-link reader breaks down, pasengers pays the ez-link fare rounded down to nearest 5 cents..
i think if its me, if no coins, i just walk to the back...
the BC wont really dare to chase you off the bus, perhaps shout at you.. people always threaten to complain and that makes matters worse.... the driver cant grab you and pull you towards the door right? after all, they dont own the bus unlike some overseas operators
cant quite sayso in JB.. on JB buses.. people more flexible, theres no such thing as ez-link, only tangible cash, and best is some buses still TMO.. can ask for route safely, and receive change for the amount paid
if m told to pay $2, i maybe.. demand a $2 ticket or maybe just scold the driver and alight
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Please don't generalise things. You can try taking svc 169 in the morning on this bus TIBS 1178Y. The BC greets almost everyone that boards the bus.Originally posted by eX.A.K.R.:Well, I encountered one of the worst SMRT bus drivers along this route way back when they still had DAFs on this route.
This just proves that SMRT are just a bunch of profiteerers who don't care about anything except someone's bank account (no names here, but you know who she is
). Now, you even have to pay them for not doing mantainence. -
Must be one of the famous Foo Brothers. Foo Kim Siong if I'm not wrong.Originally posted by tanjun:Please don't generalise things. You can try taking svc 169 in the morning on this bus TIBS 1178Y. The BC greets almost everyone that boards the bus. -
Sure anot?? I have seen BC stop the bus at the bus stop and turn back to shout the guy, to come infront and tap!!! Another incident is that the BC chased the uncle off the bus because he never tap & dun intend to tap.Originally posted by 105090:from what SBS claims, when ez-link reader breaks down, pasengers pays the ez-link fare rounded down to nearest 5 cents..
i think if its me, if no coins, i just walk to the back...
the BC wont really dare to chase you off the bus, perhaps shout at you.. people always threaten to complain and that makes matters worse.... the driver cant grab you and pull you towards the door right? after all, they dont own the bus unlike some overseas operators
cant quite sayso in JB.. on JB buses.. people more flexible, theres no such thing as ez-link, only tangible cash, and best is some buses still TMO.. can ask for route safely, and receive change for the amount paid
if m told to pay $2, i maybe.. demand a $2 ticket or maybe just scold the driver and alight
Even students, the BC also do that.. -
There are more ways to treat this kind of BC
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impressions counts a lot u know.. if u got no $$ u tell the BC straight..Originally posted by Y_Shun:Sure anot?? I have seen BC stop the bus at the bus stop and turn back to shout the guy, to come infront and tap!!! Another incident is that the BC chased the uncle off the bus because he never tap & dun intend to tap.
Even students, the BC also do that..
always see this scenario on feeder services -
Commuters shouldn't be penalised when ez-link system breaks down
I refer to the letter 'Passengers must use cash to pay fare when ez-link system is down' (ST Online Forum, Oct 13).
A majority of commuters pay their fares by using the ez-link card. In the event of a breakdown in the system on the bus, they are required to pay the fare in cash instead.
Commuters end up paying more since the fare is higher for cash payment compared to ez-link for the same fare stages.
Furthermore, if the passengers don't have coins in the right denomination, they end up paying more when they can't get back the change.
Hence the question is, will the transport company be motivated to maintain the ez-link system well, since its takings will be higher with cash fares?
The transport company has a duty to ensure that its ez-link system is functioning properly.
Commuters should not be penalised in any way as a result of the system's failure.
It has become a trend that whenever there are problems in public transport, the buck is often passed back to the commuters. This is not right as it is against the public interest.
This has to stop. I hope the relevant authorities can step in to clarify this.
Aw Chon Wai
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Let bus passengers ride for free when ez-link system doesn't work
Ms Dawn Low of SMRT Corporation stated in a letter to the online forum on October 13 that "if the ez-link system on board a bus is out of service, passengers would need to pay the fare in cash based on the number of fare stages they travel."
It is the responsibility of SMRT, licensed to operate the public transport system, to deliver the service expected. This includes providing its passengers with the option of paying the fares in cash or via the ez-link card.
The unavailability of the ez-link system on the bus constitutes a failure to deliver the service.
This should be viewed as a serious lapse on customer service as many commuters may not have the exact fare for the journey. They may have to pay more in cash because of this.
As SMRT is one of the two companies operating the bus service, the public is at its mercy when the company fails to deliver. This is an intolerable situation.
It is ridiculous that the public should be paying for the service failure of SMRT.
For its lapse in service, SMRT actually stands to gain extra revenue rather than lose revenue.
What incentive is there then for SMRT to ensure that its ez-link service is functioning properly at all times?
The Land Transport Authority should consider penalising public bus companies and close this loophole.
Public bus companies should be made to carry the passengers without charging them when it is their fault that they cannot accept a valid mode of payment with the ez-link card. This disincentive should keep them on their toes.
Chen Junyi
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Take bus off the road when card system fails. Otherwise it's unfair to commuters
Bus commuters have just learned from SMRT that when "the ez-link system on board a bus is out of service, passengers would need to pay the fare in cash based on the number of fare stages they travel" (ST Online Forum, Oct 13).
The ez-link system was introduced in 2002 as part of the government's drive towards a cashless society.
Since then, commuters have been deprived of alternative fare payment methods on buses except by paying in cash.
But cash payment is not really an "alternative" since commuters are charged a higher fare when they do this.
For commuters, cash payment is a fallback option when they have problems paying the fare with their ez-link cards. They usually pay with the ez-link cards to avoid paying a higher fare.
Thus it is wrong for the company to demand cash as a fallback position when the ez-link system on the bus breaks down.
There is a danger of abuse when the ez-link system is deliberately made to malfunction and this obliges commuters to pay a higher fare with cash. This will result in higher revenues for the company.
Furthermore, commuters are unjustifiably penalised for a service flaw.
Commuters are compelled to either pay the higher fare in cash, or suffer productivity loss by waiting for the next bus.
So where is the responsibility of bus companies to maintain an acceptable level of service standard?
When the ez-link system is not working properly, the bus should not be deployed. And if the ez-link system breaks down in mid-journey, commuters must be offered a more equitable alternative.
Bus companies need to be able to handle such contingencies.
It is imperative that the Public Transport Council addresses this issue with the bus companies.
Law Sin Ling
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OMGOriginally posted by shade343:Why not? Did you know that community libraries were first proposed by Mr Chiam See Tong in parliament only to be rejected by PAP MPs?
If not for Mr chiam, we might never have a national library today. -
eh what if i dun have money with me? 1 cent oso dun have?
how? i walk home? -
this is the letter from SMRT corp comms on friday which sparked a furore of letters today.
Passengers must use cash to pay fare when ez-link system is down
I refer to the letter 'Ez-link system down, passenger told to pay $2 bus fare' by Howard Chow Seck Peng (ST Online Forum, Oct 9).
If the ez-link system on board a bus is out of service, passengers would need to pay the fare in cash based on the number of fare stages they travel.
We invite the writer to contact our Customer Relations Centre at 1800-336 8900 or email [email protected] to provide more information, such as the date and time of travel, to facilitate our investigation.
Dawn Low (Ms)
Senior Manager, Corporate Marketing and Communications
SMRT Corporation Ltd
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my vote is the bus to be taken out.