Selfish Bus Driver
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I was on bus 81 two nights ago on my way to Tampines central. The bus was like a sauna! I was seated in the front and guess what I saw..
I saw the driver's window opened and wind was blowing at the driver himself! While the driver was enjoying his drive and trip, the rest of us at the back were feeling hot, stuffy and smelly!
Is this how LTA trains their servicemen? I can't believe that such selfish driver exists in Singapore. Where's the right kind of service that we passengers rightfully deserve, when the price were hiked?
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I think the driver must have utmost comfort. Imagine if he drives in discomfort, he might fidget here and there and put the passengers life at risk in case accident occur....
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actually the small window not big what vivo city doors even bigger...it is the aircon lah...
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LOL! Then what should the driver do to not be selfish? Use hammer and break all the other windows ah?Originally posted by -[0]-:I saw the driver's window opened and wind was blowing at the driver himself! While the driver was enjoying his drive and trip, the rest of us at the back were feeling hot, stuffy and smelly!
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tell the bus driver?
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he need to wave his hand out mah.. so that motorists wud give way..
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What did you expect him to do? Suffer with the rest of you?
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Another complaint after the fare hike.
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no aircon meh?
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Maybe the bus low on fuel and the driver is trying to save energy? Haha
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own intitiative... got hammer mah so self serviceOriginally posted by stooper:LOL! Then what should the driver do to not be selfish? Use hammer and break all the other windows ah? -
Why not write in to complain?Originally posted by -[0]-:I was on bus 81 two nights ago on my way to Tampines central. The bus was like a sauna! I was seated in the front and guess what I saw..
I saw the driver's window opened and wind was blowing at the driver himself! While the driver was enjoying his drive and trip, the rest of us at the back were feeling hot, stuffy and smelly!
Is this how LTA trains their servicemen? I can't believe that such selfish driver exists in Singapore. Where's the right kind of service that we passengers rightfully deserve, when the price were hiked?
But I must highlight to the rest. Complains come and actions will surely be taken. Some may not know what has been done. Even if I explain the technical details I think many also cannot understand. But I still try to explain to my best.
Also cases of passengers trying to cheat fares (eg. put in a torn half piece of $2 note which warrants a criminal arrest), beat up BC, vandalised bus then cry victim of poor service etc.
The bottom line is never jump to conclusions with the slightest info. Always base on facts through actual investigations. This not only applies on bus service, but every single service oriented industry.
Let me share a joke.
I went to return the keys after I finished driving a vehicle to the guard room. The guard turned around and smiled at me and thanked me for helping him to find the book in book out book. While I was signing in the key, he said, "Wah this year you all get good bonus ah? I saw the news say you all civil servants got 2.5mths!"
I nearly fainted. I explained that I am not civil servant.
"Orh! you contractor ah?" his reply.
"No I am not contractor. I'm SBS employee. SBS Transit is not government company. It's a private company." I replied.
"Ah? Oh you all half govenrment ah? You all not government meh?" Obviously he was confused because he refused to give up his self assumed ideas.
I wanted to peng san.
"No no. SBS Transit is private company. Meaning we earn or loss we eat ourselves. Don't expect the government to subsidise us when we lose money."
He still don't understand what I was saying. I don't blame him, many people I met all said SBS Transit is government or some less serious ones say it's GLC. The reason because they assumed. The actual fact was totally different from what they thought. -
Originally posted by MS:
Assumption Is The Mother Of All Failures.
[b]The reason because they assumed. The actual fact was totally different from what they thought.[/b] -
yup. that's what most teachers say. and the other one i've heard isOriginally posted by sBs_boy:Assumption Is The Mother Of All Failures.
practice makes perfect is crap bcos if you practice the wrong thing also no use -
Assumption is the Mother of all F*ck Ups (Under Siege 2).
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Originally posted by MS:
Bottomline is there will be peoples who still don't understand how Public buses are run,All they care is fare hike,Why a/c too weak/strong..etc,complain kings only
Why not write in to complain?
But I must highlight to the rest. Complains come and actions will surely be taken. Some may not know what has been done. Even if I explain the technical details I think many also cannot understand. But I still try to explain to my best.
Also cases of passengers trying to cheat fares (eg. put in a torn half piece of $2 note which warrants a criminal arrest), beat up BC, vandalised bus then cry victim of poor service etc.
The bottom line is never jump to conclusions with the slightest info. Always base on facts through actual investigations. This not only applies on bus service, but every single service oriented industry.
Let me share a joke.
I went to return the keys after I finished driving a vehicle to the guard room. The guard turned around and smiled at me and thanked me for helping him to find the book in book out book. While I was signing in the key, he said, "Wah this year you all get good bonus ah? I saw the news say you all civil servants got 2.5mths!"
I nearly fainted. I explained that I am not civil servant.
"Orh! you contractor ah?" his reply.
"No I am not contractor. I'm SBS employee. SBS Transit is not government company. It's a private company." I replied.
"Ah? Oh you all half govenrment ah? You all not government meh?" Obviously he was confused because he refused to give up his self assumed ideas.
I wanted to peng san.
"No no. SBS Transit is private company. Meaning we earn or loss we eat ourselves. Don't expect the government to subsidise us when we lose money."
He still don't understand what I was saying. I don't blame him, many people I met all said SBS Transit is government or some less serious ones say it's GLC. [b]The reason because they assumed. The actual fact was totally different from what they thought.[/b]
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If you do understand then pls explain them all here in detail and in full draft and utmost clarity. Dun gimme that oh-i-will-take-years-to-finish-explaining kind of excuses. Thanks alot.Originally posted by carbikebus:Bottomline is there will be peoples who still don't understand how Public buses are run,All they care is fare hike,Why a/c too weak/strong..etc,complain kings only
And by the way, the air con was really not on at all. It was hot air coming out from the damn hole!
And the driver still has the cheek to open his window to the fullest and have the wind to keep him comfortable. What about the rest of the people?
Now read between my lines, I'm not just merely concern about the fare hike. -
Then why not we twist it the other way round? Like what sinicker said above, some drivers usually leave their window open so they can put their hand out to tell other motorists they are changing lanes.Originally posted by -[0]-:And the driver still has the cheek to open his window to the fullest and have the wind to keep him comfortable. What about the rest of the people?
So when the A/C is working properly, the driver got hot air blowing at his face when he is driving... -
this is a stupid thread ... if u not happy go down take next bus... everytime its either a complain or dissatisfaction better still, go take up drivin... at least get a Vespa.... u can have hot air and dust all day... aircon spoil not driver fault rite? aircon is automatic the driver cant adjust the power or temperature of aircon, if u wanna complain, complain to the maintenance ppl in bedok north bus depot... driver oso dun lyk it u noe... they are human and worse still they make 4/5 trips a day inside that hot bus... can u imagine u juz make 1simple trip and make so much noise... haiz spare a tot can? dun so self-centered?
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Okay fine. You guys said I'm complaining. Never mind then.
The purpose of this forum for people to voice their rants, opinions and confessions has been ruined by flames.
You guys just do nothing except flaming, do you?
Self centred? I'm feeling hot, others are feeling hot too. So why can't I just speak up a little for them? Anyway, I will write this to the authorities if it happens to me another time, especially when others around me are involved and did nothing at all. -
Oh, don't have to say any further. You guys only think that the only people around to make complains are Singaporeans.
Surely you've never seen any foreigners make complains, haven't you?
And yes they do.
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Hi O,
I hope you pardon my bluntness. But I find that you're very childish.
After so many points being laid out, no one is actually pin pointing you for complaining if you read carefully.
Allow me to illustrate to you in the form of an analogy.
Aaron went to a fast food outlet and ordered a packet of fries from Brandon. Brandon went to the side to scoop up the remaining lot of fries which have been placed there for the past 30mins. Immediately after Aaron pays for the fries, Cliff went to Brandon and said,"it's your tea break time now. I'll man the counter while you go for your break. I just topped up the fries counter with freshly fried ones."
Being employee to a renowned fast food chain, Brandon enjoys free fries during his tea break. After Brandon hands over his apron, he walked over to the side to collect the fries.
Aaron seeing Brandon helping himself to the freshly fried fries can't help but feel that what audacity Brandon has to enjoy freshly fried fries while Aaron the customer gets the last pack not as piping hot as the one Brandon has.
Based on this analogy, what has Brandon done wrong?
You said that the BC had the cheek to enjoy the cool outside air while the passengers were suffering the heat.
I have to ask you
(1) What makes you think that the window was opened because the BC wanted to enjoy fresh air? He told you?
(2) Even if he is 'enjoying' the road exhaust, he has a window beside him, why not? I bet if you see another passenger (not BC) with the only window seat in the bus and he beat you to that seat, you'd be complaining about him what cheek he has to enjoy while you also a paying customer cannot enjoy.
(3) Who do you think suffers more? BC or you? Bear in mind he is taking the whole trip.
(4) I don't even know if you're telling the truth or not. That was why I suggested that you write in to complain. With the proper facts and evidences, there is better justifications for your plight. But if the outcome based on integrity does not suit your liking, you still have to accept. Because customer service must be based on integrity also. No service provider is a slave.
There is nothing wrong for passengers to feedback poor service to higher management for justice. However, you've based your complain on a wrong foundation. That was why I previously hinted on 'cry victims of poor service'. It was also in another form of saying complain based on wrong foundation (eg. revenge). No one will take any action on a customer for using feedback as a form of revenge whether with truth half truth or lies. But it reflects very badly on oneself.
Today the BC may be offering you a service by ferrying you to and fro work. Tomorrow, you may be the one offering that BC a service be it sales or administrations. How do you hope that the BC treats you? This customer service thing is a cycle. Respect your service provider also so your service provider will feel much more obligated to serve you. And of course, you will get to enjoy the service even more efficiently.
Lastly I hope to point out that at the same time I believe you've lost count on how many bus rides you've taken up to date in your whole life. How many poor services can you still remember? Compare to these, do you think the amount of those complainless services beat those complain-worthy cases face flat on the floor?
Thanks I've said my piece. Hope you can see from a better angle now. If you cannot take the facts I laid out & still wish to argue over this in order just to have the last say, I apologise in advance for ignoring you. -
Well... When everything is fine and normal, human beings tend to take things for granted. But when something goes wrong, human beings tend to remember the negative experience for a long time. This is fine, because evolution teaches us to learn from unpleasant experience so that we'll do something to prevent the repetition of such unpleasant experiences.
But somehow Singaporeans have "evolved" a bit too much. They have become too sensitive to every little things, and even minor things like one green bean in a red bean soup can provoke a major complaint. Complaints are good in a sense that they encourage improvement and development. (Many foreign visitors comment that Singapore is such an efficient country.) But too much complaints can be rather irritating. People complain when an indian sits beside him. People complain when the bus goes too slow. People complain when the bus goes too fast. People complain when they see a Nissan bus. Etc etc.... It just takes one single unpleasant incident to make a Singaporean complain like hell and remember the unhappiness for eternity (even though he/she may have already experienced 1000 "normal" incidents without any problems).
Life is not perfect. We should just learn to be gracious and appreciate the benefits of the 1000 normal incidents instead of thinking and complaining about the 1001st incident. After all, we are very fortunate compared to many other countries in the world.
Complaining is alright as long as it is done with moderation and with (good and logical) reasons. Don't abuse the power to complain. -
Originally posted by MS:
MS... alright. You have your last say. Satisfied?
Hi O,
I hope you pardon my bluntness. But I find that you're very childish.
After so many points being laid out, no one is actually pin pointing you for complaining if you read carefully.
Allow me to illustrate to you in the form of an analogy.
Aaron went to a fast food outlet and ordered a packet of fries from Brandon. Brandon went to the side to scoop up the remaining lot of fries which have been placed there for the past 30mins. Immediately after Aaron pays for the fries, Cliff went to Brandon and said,"it's your tea break time now. I'll man the counter while you go for your break. I just topped up the fries counter with freshly fried ones."
Being employee to a renowned fast food chain, Brandon enjoys free fries during his tea break. After Brandon hands over his apron, he walked over to the side to collect the fries.
Aaron seeing Brandon helping himself to the freshly fried fries can't help but feel that what audacity Brandon has to enjoy freshly fried fries while Aaron the customer gets the last pack not as piping hot as the one Brandon has.
Based on this analogy, what has Brandon done wrong?
You said that the BC had the cheek to enjoy the cool outside air while the passengers were suffering the heat.
I have to ask you
(1) What makes you think that the window was opened because the BC wanted to enjoy fresh air? He told you?
(2) Even if he is 'enjoying' the road exhaust, he has a window beside him, why not? I bet if you see [b]another passenger (not BC) with the only window seat in the bus and he beat you to that seat, you'd be complaining about him what cheek he has to enjoy while you also a paying customer cannot enjoy.
(3) Who do you think suffers more? BC or you? Bear in mind he is taking the whole trip.
(4) I don't even know if you're telling the truth or not. That was why I suggested that you write in to complain. With the proper facts and evidences, there is better justifications for your plight. But if the outcome based on integrity does not suit your liking, you still have to accept. Because customer service must be based on integrity also. No service provider is a slave.
There is nothing wrong for passengers to feedback poor service to higher management for justice. However, you've based your complain on a wrong foundation. That was why I previously hinted on 'cry victims of poor service'. It was also in another form of saying complain based on wrong foundation (eg. revenge). No one will take any action on a customer for using feedback as a form of revenge whether with truth half truth or lies. But it reflects very badly on oneself.
Today the BC may be offering you a service by ferrying you to and fro work. Tomorrow, you may be the one offering that BC a service be it sales or administrations. How do you hope that the BC treats you? This customer service thing is a cycle. Respect your service provider also so your service provider will feel much more obligated to serve you. And of course, you will get to enjoy the service even more efficiently.
Lastly I hope to point out that at the same time I believe you've lost count on how many bus rides you've taken up to date in your whole life. How many poor services can you still remember? Compare to these, do you think the amount of those complainless services beat those complain-worthy cases face flat on the floor?
Thanks I've said my piece. Hope you can see from a better angle now. If you cannot take the facts I laid out & still wish to argue over this in order just to have the last say, I apologise in advance for ignoring you.[/b]
I've gotten over it. Hope you have. -
Originally posted by MS:
Hey Thanks Boss,That save my explanation to O
Hi O,
I hope you pardon my bluntness. But I find that you're very childish.
After so many points being laid out, no one is actually pin pointing you for complaining if you read carefully.
Allow me to illustrate to you in the form of an analogy.
Aaron went to a fast food outlet and ordered a packet of fries from Brandon. Brandon went to the side to scoop up the remaining lot of fries which have been placed there for the past 30mins. Immediately after Aaron pays for the fries, Cliff went to Brandon and said,"it's your tea break time now. I'll man the counter while you go for your break. I just topped up the fries counter with freshly fried ones."
Being employee to a renowned fast food chain, Brandon enjoys free fries during his tea break. After Brandon hands over his apron, he walked over to the side to collect the fries.
Aaron seeing Brandon helping himself to the freshly fried fries can't help but feel that what audacity Brandon has to enjoy freshly fried fries while Aaron the customer gets the last pack not as piping hot as the one Brandon has.
Based on this analogy, what has Brandon done wrong?
You said that the BC had the cheek to enjoy the cool outside air while the passengers were suffering the heat.
I have to ask you
(1) What makes you think that the window was opened because the BC wanted to enjoy fresh air? He told you?
(2) Even if he is 'enjoying' the road exhaust, he has a window beside him, why not? I bet if you see [b]another passenger (not BC) with the only window seat in the bus and he beat you to that seat, you'd be complaining about him what cheek he has to enjoy while you also a paying customer cannot enjoy.
(3) Who do you think suffers more? BC or you? Bear in mind he is taking the whole trip.
(4) I don't even know if you're telling the truth or not. That was why I suggested that you write in to complain. With the proper facts and evidences, there is better justifications for your plight. But if the outcome based on integrity does not suit your liking, you still have to accept. Because customer service must be based on integrity also. No service provider is a slave.
There is nothing wrong for passengers to feedback poor service to higher management for justice. However, you've based your complain on a wrong foundation. That was why I previously hinted on 'cry victims of poor service'. It was also in another form of saying complain based on wrong foundation (eg. revenge). No one will take any action on a customer for using feedback as a form of revenge whether with truth half truth or lies. But it reflects very badly on oneself.
Today the BC may be offering you a service by ferrying you to and fro work. Tomorrow, you may be the one offering that BC a service be it sales or administrations. How do you hope that the BC treats you? This customer service thing is a cycle. Respect your service provider also so your service provider will feel much more obligated to serve you. And of course, you will get to enjoy the service even more efficiently.
Lastly I hope to point out that at the same time I believe you've lost count on how many bus rides you've taken up to date in your whole life. How many poor services can you still remember? Compare to these, do you think the amount of those complainless services beat those complain-worthy cases face flat on the floor?
Thanks I've said my piece. Hope you can see from a better angle now. If you cannot take the facts I laid out & still wish to argue over this in order just to have the last say, I apologise in advance for ignoring you.[/b]