SMRT train disruption - 21 jan 2008
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In case your dont know, there will always be at least 1 train disruption or train delay every month. Big or small. i wonder how could they escape and act as if nothing is wrong.Originally posted by service_238:Its not the first time SMRT encountered a train disruption during the morning peak. The first in recent history was Friday 7th October 1997 when a mx train derailed near Toa Payoh Station. Stations between Bishan and Newton were closed.
In a seperate incident a section between Toa Payoh and Newton was closed for goodness knows what reason.
Another incident which happened more recently was Boon Lay - Jurong East.
With so many incidents havent they learnt their lesson? No -
Still remembered that one...that time was PSLE and the news reported that one girl who was late for PSLE due to MRT breakdown. News footages also show human jam outside Bishan Station boarding SBS buses doing shuttle services. Its the first MRT breakdown that I can remember clearly.Originally posted by service_238:Its not the first time SMRT encountered a train disruption during the morning peak. The first in recent history was Friday 7th October 1997 when a mx train derailed near Toa Payoh Station. Stations between Bishan and Newton were closed. -
Yes.. It was good for them to provide 40 buses for the shuttles instead of ZERO (During the DBG Fire last yr). But 1 thing that SMRT had failed badly is the fact that they tried to cover up on what is happening. I guess, its obvious that they are always using the same old excuse for the media or the people of Singapore. 1 good example where we could see SBST doing better is the incident last year that happened at Outram. By night time, we all know what was the real cause of the train disruption. Unlike this time. I think SMRT had owe us a very good explanation.Originally posted by Oceane:I'm actually quite upset that many people feedbacked to SMRT that bus drivers did not know the route to get from station to station. It makes me wonder if they have the common sense to think before sending letters to ST Forum.
Most of us here know that the East mainly belongs to SBST control and not so of SMRT. In the midst of the disruption, I must say SMRT has actually done a satisfactory enough job by sending down buses on time, however so the drivers did not know the route.
I think not many have the real sense to actually appreciate the efforts of the SMRT drivers that had to rush to the east to help with passenger volumes while they were trying very hard to recognise the roads of the unfamiliar east. I definitely would salute them for their hard work.
I think it's not a problem if anyone disagrees with me; I won't be upset or whatever. I'm just pointing out my opinions. If anyone agrees with me, I congratulate you for being able to differentiate right from wrongs.
With regards to whether SMRTB in SBST area, if they had know that the BCs are not very familiar with the road area in the eastern part of Singapore, SMRT should at least deploy staffs along the route of the shuttle service so as to direct the drivers. If not, they should at least activate their OCC system. No use claiming in the ZB that they got high tech stuffs onboard their buses and trying to "SHOW" Singaporeans on how these things work. When actual fact, we would all know that it is part of their "Wayang". From this, we could all see the poor planning of SMRT. There is no coordination between SMRTB and SMRT. -
Students were told, if there is train disruption during PSLE period, go control station. Taxis will be provided.. hahahaOriginally posted by Scania:Still remembered that one...that time was PSLE and the news reported that one girl who was late for PSLE due to MRT breakdown. News footages also show human jam outside Bishan Station boarding SBS buses doing shuttle services. Its the first MRT breakdown that I can remember clearly. -
Reminds me of how SMRT get passengers to squeeze onto sv 962 when there were train disruption between Woodlands and Sembawang in Dec 06 and April 07.Originally posted by sBs_boy:Yes.. It was good for them to provide 40 buses for the shuttles instead of ZERO (During the DBG Fire last yr). But 1 thing that SMRT had failed badly is the fact that they tried to cover up on what is happening. I guess, its obvious that they are always using the same old excuse for the media or the people of Singapore. 1 good example where we could see SBST doing better is the incident last year that happened at Outram. By night time, we all know what was the real cause of the train disruption. Unlike this time. I think SMRT had owe us a very good explanation.
With regards to whether SMRTB in SBST area, if they had know that the BCs are not very familiar with the road area in the eastern part of Singapore, SMRT should at least deploy staffs along the route of the shuttle service so as to direct the drivers. If not, they should at least activate their OCC system. No use claiming in the ZB that they got high tech stuffs onboard their buses and trying to "SHOW" Singaporeans on how these things work. When actual fact, we would all know that it is part of their "Wayang". From this, we could all see the poor planning of SMRT. There is no coordination between SMRTB and SMRT. -
Why are you quite upset with it? Personally, I think feedbacking that the drivers did not know the routes was important.Originally posted by Oceane:I'm actually quite upset that many people feedbacked to SMRT that bus drivers did not know the route to get from station to station. It makes me wonder if they have the common sense to think before sending letters to ST Forum.
Most of us here know that the East mainly belongs to SBST control and not so of SMRT. In the midst of the disruption, I must say SMRT has actually done a satisfactory enough job by sending down buses on time, however so the drivers did not know the route.
I think not many have the real sense to actually appreciate the efforts of the SMRT drivers that had to rush to the east to help with passenger volumes while they were trying very hard to recognise the roads of the unfamiliar east. I definitely would salute them for their hard work.
I think it's not a problem if anyone disagrees with me; I won't be upset or whatever. I'm just pointing out my opinions. If anyone agrees with me, I congratulate you for being able to differentiate right from wrongs.
However, it is not the driver (service leader according to SMRT)'s fault for not knowing the route.
Instead, the driver not knowing the route is the problem, but the people who should be held accountable are the ones who deployed them.
I agree that the drivers are commendable for all their effort their morning, however, SMRT should have prepared them better.
Maps could have been printed (it doesn't take that long), routes drawn on them, photocopied, and distributed. 40 smrt taxis could have been used as "guide dogs" to travel in front of the buses if the bus drivers were really clueless then they could follow the taxi (which would be NOT FOR HIRE)
heck. there are a million and one things SMRT could have done, but did not do, and that is what's wrong with them!
Sadly, it's the people in the frontline who always gets the crap from the customer and not those sitting in the air con room at the HQ. -
Ever since they took over TIBS,all ex-TIBS management staff also behave one kind.Originally posted by Airbus330Captain:It shows one thing, SMRT management is not up to it. Their standard has been mediocre ever since they took over TIBS.
I think the best solution for them is to step down and allow a foreign experience competent train operator to take over SMRT.
Bus services, needless to say , hand over to a competent foreign bus company.
In other words, the company SMRT with it's current management should all be looking for new jobs. (Get dissolved better). They are just wasting the taxpayer's money. -
I dun care about SMRT trains but if thats the case our bonuses will be more affected.Last year train side got the most compared to buses.Got the cheek to say buses dun make money somemoreOriginally posted by service_238:Its not the first time SMRT encountered a train disruption during the morning peak. The first in recent history was Friday 7th October 1997 when a mx train derailed near Toa Payoh Station. Stations between Bishan and Newton were closed.
In a seperate incident a section between Toa Payoh and Newton was closed for goodness knows what reason.
Another incident which happened more recently was Boon Lay - Jurong East.
With so many incidents havent they learnt their lesson? No
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If I am not wrong , most former TIBs staffs have left the company just after SMRT took over them.Originally posted by carbikebus:Ever since they took over TIBS,all ex-TIBS management staff also behave one kind. -
MRT disruption caused by damage to rail grinding vehicle
By Gamar Abdul Aziz, Channel NewsAsia
SINGAPORE : A seven-hour disruption to MRT services on Monday was caused by a locomotive which damaged its rail grinding vehicle (RGV).
SMRT said about 57,000 passengers were affected when train services between Pasir Ris and Tanah Merah stations were disrupted from 5.28 am to 12.45 pm on that day.
SMRT is still investigating why the RGV was damaged.
It explains that the RGV is used to grind tracks to level uneven edges for a smoother train run.
And this is performed daily during off-service hours.
On Monday, recovery was slow because of the nature of the damage as well as site constraints.
This was compounded by the fact that SMRT staff were moving cautiously to avoid damage to tracks so that service can be resumed after the maintenance vehicles were removed.
Once the extent of the situation was determined, over 300 SMRT staff were activated, as early as 4.40am.
They include senior management, engineers, station staff, service leaders and corporate services staff who worked to arrange for alternative transport services.
On the ground, more than 100 staff were deployed to the affected stations to help commuters.
A total of 70 buses were deployed to ferry affected passengers to Tanah Merah station.
SMRT says this was the "maximum number of buses deployable without severely impairing the bus services islandwide".
There were also westbound shuttle train services to ferry commuters from Tampines and Simei stations to Tanah Merah station.
This train was travelling on the unaffected stretch of the track.
And because "cautious driving" was imposed, the train was driven in manual mode of 15kph, instead of the normal average speed of 45kph.
SMRT adds that it recognises there is room for improvement and will take all feedback into consideration to refine its plans. - CNA/de
http://www.channelnewsasia.com/stories/singaporelocalnews/view/324522/1/.html -
SMRT responded rapidly to service disruption
I REFER to media reports and feedback from passengers affected by the train service disruption between Pasir Ris and Tanah Merah MRT stations on Jan 21.
The disruption arose as a result of damage to our rail grinding vehicle (RGV) by a locomotive, the cause of which we are still investigating.
The RGV is used to grind tracks to level uneven edges for a smoother train run and this is performed daily during off-service hours. Due to the nature of the damage and site constraints, the recovery was slow. This was compounded by the fact that we were moving cautiously to avoid damage to tracks so that we could resume service after the maintenance vehicles were removed.
Once we determined the extent of the situation, over 300 SMRT staff were activated from as early as 4.40am to assist with the provision of alternative transport services and preparations for resumption of train service. On the ground, more than 100 staff were deployed to supplement staff strength at the affected stations.
In a situation where service is interrupted or degraded, commuters will be inconvenienced. And at the operational level, there are many pressing concerns key of which are to connect commuters so that they may continue on their journey as soon as possible.
On the morning of Jan 21, bus bridging services commenced at 5.38am to coincide with the start of train services to ferry passengers from Pasir Ris, Tampines and Simei MRT stations to Tanah Merah MRT station, where they could continue their journey on the unaffected stretches of the network.
In anticipation of the morning rush hour, we injected more buses bringing it to a total of 70 buses (40 SMRT and 30 SBS). This was the maximum number of buses deployable without severely impairing the bus services islandwide.
But there was still congestion at the stations as the heavy traffic conditions on the roads along the affected stations delayed the pace at which the buses could transfer commuters.
We also introduced westbound shuttle train services to ferry commuters to Tanah Merah MRT station. The train was travelling on the unaffected stretch of the track and cautious driving was imposed, which meant the train was driven in manual mode of 15kph, instead of the normal average speed of 45kph.
Information on the service disruption and alternative travel modes was disseminated through train and station announcements, notices, rail travel information system in the stations and electronic signboards at the entrance of stations.
Regular updates were also sent to radio and television channels. With the media's support, there were regular announcements to keep commuters updated on services available and to encourage those not already in the network to seek alternative modes of transportation.
We recognise there is room for improvement and will take all feedback into consideration when refining our plans.
However, as with all things mechanical and electrical, there will always be failures and in this instance, resulting in service disruption. Under such circumstances, SMRT is committed to directing its energies to connecting commuters to available services so that they can continue on their journey, providing timely updates to commuters, and recovering the system to resume normal operations as soon as possible.
Goh Chee Kong
Vice-President,
Corporate Marketing and Communications
SMRT Corporation Ltd
http://www.straitstimes.com/ST%2BForum/Story/STIStory_199456.html -
Originally posted by xFireHeaveNx:
Might as well don't operate the shuttle. Even a cyclist can be faster than the train.
We also introduced westbound shuttle train services to ferry commuters to Tanah Merah MRT station. The train was travelling on the unaffected stretch of the track and cautious driving was imposed, which meant the train was driven in manual mode of 15kph, instead of the normal average speed of 45kph. -
Originally posted by xFireHeaveNx:
They will not tell you the reason after they have investigated lor.
[b]MRT disruption caused by damage to rail grinding vehicle
By Gamar Abdul Aziz, Channel NewsAsia
SINGAPORE : A seven-hour disruption to MRT services on Monday was caused by a locomotive which damaged its rail grinding vehicle (RGV).
SMRT said about 57,000 passengers were affected when train services between Pasir Ris and Tanah Merah stations were disrupted from 5.28 am to 12.45 pm on that day.
SMRT is still investigating why the RGV was damaged. [/b]
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Theres still a group of them,mostly are arrogant thinking that they own the coOriginally posted by Airbus330Captain:If I am not wrong , most former TIBs staffs have left the company just after SMRT took over them. -
Ya lor, they think you forget about the incident already.Originally posted by ^tamago^:They will not tell you the reason after they have investigated lor. -
Yeah. It happens again and again. Same with election issues.Originally posted by stooper:Ya lor, they think you forget about the incident already. -
During the Eunos disruption last year quite little buses were deployed (with few rigids) and people had no choice but to squeeze onto Sv21. End up when 2 Sv21 B9TLs bunched, the first bus was full with standees (Even upper deck also filled with around 20 standing passengers) and the 2nd B9TL filled with standees (Upper deck no standees).Originally posted by off_service:Reminds me of how SMRT get passengers to squeeze onto sv 962 when there were train disruption between Woodlands and Sembawang in Dec 06 and April 07. -
I think we can play our part by raising up on the issue of how SMRT manages it buses, train.... to the Transport Minister/MPs or write in to the ST Forum(which had happened before)
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SMRT will then give their template reply.Originally posted by gorby107:or write in to the ST Forum(which had happened before) -
Originally posted by gorby107:I think we can play our part by raising up on the issue of how SMRT manages it buses, train.... to the Transport Minister/MPs or write in to the ST Forum(which had happened before)
Why dont u try to wait ? 2011 is coming soon. -
(This is a computer generated reply, no signature or name is needed)Originally posted by stooper:SMRT will then give their template reply. -
LOL. it appears that the SMRT PR guy who wrote the response never really read..
must be like "1 complaint.. 2 complaint.. 3.. 4.. 5.." count finish, put inside the file, and write "I REFER to media reports and feedback from passengers affected by..."
never read one lor! got traffic jam but that's the whole issue.. what about the fact that they tried to run the buses pasir ris > tamp > simei > tanah merah..
shld be from each of the 3 stations direct to tanah merah! this they failed to do!
plus, everyone who reach the mrt station also dunno wad happen.. they just keep using the word disruption.. stupid.. -
Originally posted by Vigelic:
I guess many people would agree with u that this could be the best option available to clear the load fast. Do then again, do think about it, we can never assume that everyone is heading towards the city. There may be some people who are heading towards Tampines or Simei. This is so especially when it is a school day where many pf the students are relying on the EWL to get to neighbouring towns for school.
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shld be from each of the 3 stations direct to tanah merah! this they failed to do![b] -
The gentleman is VP wor. Vice President.......Corporate Comms. Mr Goh.Originally posted by Vigelic:LOL. it appears that the SMRT PR guy who wrote the response never really read..
must be like "1 complaint.. 2 complaint.. 3.. 4.. 5.." count finish, put inside the file, and write "I REFER to media reports and feedback from passengers affected by..."
never read one lor! got traffic jam but that's the whole issue.. what about the fact that they tried to run the buses pasir ris > tamp > simei > tanah merah..
shld be from each of the 3 stations direct to tanah merah! this they failed to do!
plus, everyone who reach the mrt station also dunno wad happen.. they just keep using the word disruption.. stupid..
Goh Chee Kong
VICE PRESIDENT,
CORPORATE MARKETING AND COMMUNICATIONS
SMRT CORPORATION LTD
Goh Chee Kong, 51, is Vice President, Corporate Marketing and Communications of SMRT Corporation Ltd. Prior to this, he served in the Singapore Armed Forces (SAF) of the Ministry of Defence (MINDEF). His appointments in the SAF included Head, Defence
Relations Department, Commander, 8th Singapore Armoured Brigade, Commander, Officer Cadet School, and Director, Public Affairs and spokesman for MINDEF. He was awarded the Public Administration Medal (Bronze) in 1998.
Mr Goh is currently Vice President of Beyond Social Services, and a board member of Students Care Service and St. AndrewÂ’s School. He also sits on the Communications Advisory Committee of Singapore Red Cross.
Mr Goh has a Bachelor of Science in Electrical and Electronic Engineering from the Royal Military College of Science, United Kingdom, and a Master of Defence Studies from the University of New South Wales, Australia. He is also an Accredited Member of the
Institute of Public Relations of Singapore.
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he should have just stayed in SAF instead.Originally posted by Manager433:The gentleman is VP wor. Vice President.......Corporate Comms. Mr Goh.
Goh Chee Kong
VICE PRESIDENT,
CORPORATE MARKETING AND COMMUNICATIONS
SMRT CORPORATION LTD
Goh Chee Kong, 51, is Vice President, Corporate Marketing and Communications of SMRT Corporation Ltd. Prior to this, he served in the Singapore Armed Forces (SAF) of the Ministry of Defence (MINDEF). His appointments in the SAF included Head, Defence
Relations Department, Commander, 8th Singapore Armoured Brigade, Commander, Officer Cadet School, and Director, Public Affairs and spokesman for MINDEF. He was awarded the Public Administration Medal (Bronze) in 1998.
Mr Goh is currently Vice President of Beyond Social Services, and a board member of Students Care Service and St. AndrewÂ’s School. He also sits on the Communications Advisory Committee of Singapore Red Cross.
Mr Goh has a Bachelor of Science in Electrical and Electronic Engineering from the Royal Military College of Science, United Kingdom, and a Master of Defence Studies from the University of New South Wales, Australia. He is also an Accredited Member of the
Institute of Public Relations of Singapore.
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