SMRT wins international award for "Best Passenger Experience
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I miss the TIBS, SBS and SMRT days.
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http://www.terrapinn.com/contactus.aspx?ID=46
Independent
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Tell me if its an April Fools Joke.. ha ha ha ha ha...
I refused to click the links available..
I shall continue dreaming
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Thanks for brighten up my day with this good piece of news...
Oh ya,
Did Straits Times forget to report that Aprils Fools day is now been extended for the whole month of April ???Somebody please tell me that this is the joke of the month..
HA HA HA HA !!!
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SMRT going to add 700 more train trips weekly on the sideline of the award announcement
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This is just a small consolation award. The best Metro in APAC is still MTR. "Great" reporting by our Govt, to blowing one's own trumpets.
http://www.terrapinn.com/2008/metroaward/ -
more crap, this time from the Shitty Times.
"It beat Copenhagen Metro, Hong Kong's MTR Corporation and Poland's Warsaw Metro by impressing judges with its service training programme, upgrading of trains and track record of efficiency, among other things."
Wow, am I supposed to be impressed? :roll: -
Originally posted by sbst275:
SMRT going to add 700 more train trips weekly on the sideline of the award announcement
It wont last for long.. -
Originally posted by ^tamago^:
This is just a small consolation award. The best Metro in APAC is still MTR. "Great" reporting by our Govt, to blowing one's own trumpets.
http://www.terrapinn.com/2008/metroaward/
This award should have belongs to MTR from the very beginning. They deserve that award.But as for SMRT..
Its kinda hard to say since ive got a few rather unpleasent incident with the staffs at the MRT station.
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The award might jollywell goes to NEL sial......SMRT Train?LOMYHA Sia(Laugh out my humpy ass)
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Originally posted by ^tamago^:
more crap, this time from the Shitty Times.
"It beat Copenhagen Metro, Hong Kong's MTR Corporation and Poland's Warsaw Metro by impressing judges with its service training programme, upgrading of trains and track record of efficiency, among other things."
Wow, am I supposed to be impressed? :roll:
They should do one for SMRTB... see how bad they can go.Just this evening I had a very unpleasant experience... BC of 1058K on 812 came back from east loop first round, ready to do second round. Instead of parking his bus at the bus park he went on all the way to park at the boarding berth, open the middle exit door and went out to tap his card, then take his own sweet time for 2 long minutes before coming back. I mean, tapping the card takes less than 3 seconds. What's more, TIB 0781L was behind all the while, waiting for the driver to finish his damn business. Not only were the 812 pax unhappy, 171 pax were also unhappy.
I guess this warrants a letter to maybe ST Forums... glorify the name of SMRTB.
:)
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somemore say they listen to passengerslike the chair/ bench height incident
actually, it's like the taxi problem... sholud have been looked long ago.... like tis also can
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The problem is this kind of "audit" are usually wayang business. The companies involved are usually informed and prepared well beforehand. Anyone who know how WITS and ISO certification works will know what I mean.
Speaking of "customer experience", I never had good experience, even back to the days before SMRT became multimodal. TIBS yes, SMRT Buses, hardly.
Not to be a racist or sadist or whatever you called it, but I think those "judges" are certainly not local and not asian. You should get what I mean.
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Originally posted by ^tamago^:
This is just a small consolation award. The best Metro in APAC is still MTR. "Great" reporting by our Govt, to blowing one's own trumpets.
http://www.terrapinn.com/2008/metroaward/
with this reporting, I think next yr or next round SMRT will forever get this kechil award -
Originally posted by sBs_boy:
It wont last for long..
Tat lunchtime 3.5 mins freq this one wun last longer... think would go the most of 5 mins nia -
i am not sure how singapore can clinch the best experience award. having been to metros in many parts of asia, my experience here in SG is far from `best'. granted i only ride the train once or twice a week, but i can attest to my so-so experience most times i am on board; or i am just plain unlucky. much has to do with the bad attitude of some bad apples. my bitching includes:
1. not moving in into the carriage readily. some actually try to `extend' themselves to take up more space so you on the outside can't get in.
2. talking on the cell phone while in the train
3. talking in the train (ok, some may find this acceptable, but why let people know you got stood up in your last night date?)
4. not showering in the morning. the BO on some is `day spoiling'.
5. putting their phone mp3 on loudspeaker. not everyone's into click 5.
6. some who spread out their ST or wanbao while reading in the train. can't they fold it into the `right' size so it doesn't impinge on the others?
i could score till 10 but i know i am just unnecessary grumpy today. it's a monday.
btw, japanese are immaculately well behaved in the train. they automatically switch off their phone or put them in silent mode. they hardly answer any incoming call. they read small paperbacks and hardly converse inside. sometimes, i wish they could loosen up a little. but not sure why they are not selected or shortlisted.
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Originally posted by redDUST:
i am not sure how singapore can clinch the best experience award. having been to metros in many parts of asia, my experience here in SG is far from `best'. granted i only ride the train once or twice a week, but i can attest to my so-so experience most times i am on board; or i am just plain unlucky. much has to do with the bad attitude of some bad apples. my bitching includes:
1. not moving in into the carriage readily. some actually try to `extend' themselves to take up more space so you on the outside can't get in.
2. talking on the cell phone while in the train
3. talking in the train (ok, some may find this acceptable, but why let people know you got stood up in your last night date?)
4. not showering in the morning. the BO on some is `day spoiling'.
5. putting their phone mp3 on loudspeaker. not everyone's into click 5.
6. some who spread out their ST or wanbao while reading in the train. can't they fold it into the `right' size so it doesn't impinge on the others?
i could score till 10 but i know i am just unnecessary grumpy today. it's a monday.
btw, japanese are immaculately well behaved in the train. they automatically switch off their phone or put them in silent mode. they hardly answer any incoming call. they read small paperbacks and hardly converse inside. sometimes, i wish they could loosen up a little. but not sure why they are not selected or shortlisted.
Singaporean life. -
Seriously, I feel that SBST and MTR gave me a better impression than SMRT in terms of service.
How often do you see SMRT staff at platforms, besides at terminating stations where they need to chase passengers out (any other operator would do the same). SBST has staff at the busier stations redirecting people to less crowded areas of the platforms, while MTR has a platform guard stand/counter at their stations, which the staff would regularly make annoucements about arriving trains. At Central station during peak hours, there are additional staff at the platforms to stop people from entering the trains if they deem it too full for people at Admiralty to board. The only time I can think of MTR staff being unable to handle the crowds is when there is a No. 8 Typhoon signal, when everyone leaves their office at the same time. And certainly, MTR counter staff serve customers better, as even though their standard of English/Mandarin isn't that good, they would not rush though the process of serving the customer. Even Japan, which has crowded trains, have pushers to push passengers into trains such that train operators can run smoothly.
And yah, the frequency of SBST and MTR are much better. Yes there are 8 mins frequencies on the MTR, but that seems to be limited to the Tung Chung Line, which mainly serves the town of Tung Chung, so, during Saturday off peak, the train isn't that full even after 8 mins. The other lines seem to have a max of 4 mins. While SBST's NEL frequency, which stands at 6 mins off peak, still allows passengers to find a seat on the train.
Its all about how much a company wants to give. Service comes from the top (eh from the GEMs ad).
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To be honest, besides the late night squeezing which I dont see why SMRT still refuses to do anything about it.
The MRT side of SMRT is still ok.
The bus side simply CMI.
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Originally posted by redDUST:
i am not sure how singapore can clinch the best experience award. having been to metros in many parts of asia, my experience here in SG is far from `best'. granted i only ride the train once or twice a week, but i can attest to my so-so experience most times i am on board; or i am just plain unlucky. much has to do with the bad attitude of some bad apples. my bitching includes:
1. not moving in into the carriage readily. some actually try to `extend' themselves to take up more space so you on the outside can't get in.
2. talking on the cell phone while in the train
3. talking in the train (ok, some may find this acceptable, but why let people know you got stood up in your last night date?)
4. not showering in the morning. the BO on some is `day spoiling'.
5. putting their phone mp3 on loudspeaker. not everyone's into click 5.
6. some who spread out their ST or wanbao while reading in the train. can't they fold it into the `right' size so it doesn't impinge on the others?
i could score till 10 but i know i am just unnecessary grumpy today. it's a monday.
btw, japanese are immaculately well behaved in the train. they automatically switch off their phone or put them in silent mode. they hardly answer any incoming call. they read small paperbacks and hardly converse inside. sometimes, i wish they could loosen up a little. but not sure why they are not selected or shortlisted.
Agree with you but answering of phone calls is acceptable but please try to keep it very very short. Many young ladies like to talk for a very long duration for nothing. Also, I see many young girls/ladies talking loudly and unneccesarily for nothing also. If you must talk, please do it softly and please do not laugh and touch each other. I find it irritating. That is why you can't hear the in-train annoucements. I find it very irritating when people's handphone ring. I have no idea why they must use such a loud and irritating ringtone. You can get the best experience on the last few trains at night when it is very empty.
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Originally posted by 16/f/lonely:
To be honest, besides the late night squeezing which I dont see why SMRT still refuses to do anything about it.
The MRT side of SMRT is still ok.
The bus side simply CMI.
To be fair la.. SMRT buses are punctual one leh. If they say 15 mins they would come at 15 mins. SBS svcs like svc 174, 185 always bluff people one. -
Originally posted by chickenlittle2:
To be fair la.. SMRT buses are punctual one leh. If they say 15 mins they would come at 15 mins. SBS svcs like svc 174, 185 always bluff people one.Not really true....985 bus stop board says 14 mins max., but arrived 20 mins (and its always). same for 966, arrives 10+ minutes beyond what the board says.....
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Originally posted by 16/f/lonely:
I miss the TIBS, SBS and SMRT days.
"Trans Island Bus Services" sound more "high class". -
Originally posted by Scania:
Not really true....985 bus stop board says 14 mins max., but arrived 20 mins (and its always). same for 966, arrives 10+ minutes beyond what the board says.....
But their buses go faster leh. I always see Svc 74 buses chasing behind Svc 852 buses along Lornie Rd.
