Press Releases In 2009
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World Class Seat from SMRT. Bed bugs on bus Letter from Cheah Boon Loon IN JANUARY last year, I travelled on SMRT’s bus Service 61. After the bus ride, I experienced extreme itchiness in my mid-torso and I noticed a series of insect bites. I assumed it was some allergy and paid no attention to it, but minutes later, another series of extremely itchy insect bites started to appear around my chest. . In the end I caught a tiny insect which I later confirmed was the nymph of a bed bug. I had to seek medical advice as apparently I am allergic to bed bug bites and the bites swelled up considerably. . I submitted my feedback to SMRT informing them of the infestation on that bus and requested they clean out the bus to eliminate the bed bugs. The customer relations officer informed me that the bus would be scheduled “back to the depot for a thorough check on its cleanliness�. . Aware that bed bug infestations can occur on seemingly clean places, I told the officer that merely scheduling the bus back was unacceptable as many more passengers could have travelled on the bus before it returned to the depot, and meanwhile the infestation could spread. I was brushed off and they insisted on keeping the bus in service until it was due back for cleaning. . On Dec 17, I again experienced a series of bed bug bites on my neck after travelling on SMRT bus Service 853. This time, it was an adult bed bug (see attached picture) that was the culprit. . Again I informed SMRT of the bed bug infestation, making reference to the earlier complaint. There was no response to my latest feedback from SMRT. . On Dec 22, I decided to escalate the matter by writing to the Public Transport Council (PTC). Kudos to PTC for replying to my feedback on Dec 24, urging SMRT to take relevant actions. However, to date — more than half a month later — I have yet to get any response from SMRT. . The impression I got from this public transport service provider is that customer feedback is not taken very seriously. . Bed bug infestations can be a nightmare to control. In some countries, if a customer suffers bed bug bites from a service rendered (such as in hotels or on public transport), the service provider will be held liable and open to legal action, and the necessary hotel room or vehicle will be taken out of service to ensure infestation does not spread. . Why does SMRT condone waiting for its “cleaning schedule� to be met and risk more passengers falling victim to these pests?
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Service 853? I take it everyday and I don't get those bug bites.....
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Originally posted by QX179R:
Bus Services 400 & 402 to be Diverted Due to Construction of MRT Downtown Line
As reported in the news
http://www.channelnewsasia.com/stories/singaporelocalnews/view/402282/1/.html
I wonder who edit that B9... the front desto is 400 =D
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i think CNA staff did that... :lol:
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Bus and Train Services During the Lunar New Year
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Services affected during the Launar New Year
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SMRT customers enjoy good fortune at second 'Escape with SMRT' monthly draw
http://www.smrt.com.sg/Upload/20091161051489411.pdf
SMRT Media in a Dubai-Singapore consortium
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Withdrawal of Premium Bus Service 586 with effect from 9 February 2009
http://www.smrt.com.sg/buses/documents/services_updates/586.pdf
Temporary Bus Route Diversion for Chingay 2009
http://www.smrt.com.sg/buses/documents/services_updates/Chingay_Parade_09.pdf
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Sv 586 is a complete failure in the first instance.......
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Temporary Route Diversion for Chingay Parade Singapore 2009
http://www.sbstransit.com.sg/press/2009-01-23-02-S.aspx
SBS Transit will not seek Fare Revision this year
http://www.sbstransit.com.sg/press/2009-01-23-01-S.aspx
SMRT net profit grew 7.6% to $41.2m for third quarter FY2009
http://www.smrt.com.sg/Upload/200912317394666323.pdf
SMRT will not apply for fare adjustment and will extend a helping hand with $300,000 to the needy
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Operation hours for public transport extended in Chinatown area
http://www.channelnewsasia.com/stories/singaporelocalnews/view/404777/1/.html -
Extension of Public Transport Services for this Lunar New Year Festive Season
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Temporary Closure of Bus Stops for Chingay Wonderland@AMK - YCK
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Amendment of Route 128
http://www.sbstransit.com.sg/download/Svc%20128_Route%20Amendment_Poster.pdf
Amendment of timings in Premium 550
http://www.sbstransit.com.sg/download/PBS_550_Adjustment_in_Trip_Timing.pdf
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Originally posted by Oceane:
Amendment of Route 128
http://www.sbstransit.com.sg/download/Svc%20128_Route%20Amendment_Poster.pdf
Might as well re-number it as 162E....
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Temporary diversion of SMRT bus services on 30 and 31 January for Chingay Parade Singapore 2009
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Originally posted by Oceane:
Amendment of Route 128
http://www.sbstransit.com.sg/download/Svc%20128_Route%20Amendment_Poster.pdf
hmm
i wonder why
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Originally posted by ^tamago^:
i think CNA staff did that…
OMG SUPER RARE CAMEO SIA~ -
Originally posted by musli_bar:
Might as well re-number it as 162E....
If I'm not wrong, they wanted to do that but PTC stopped them...
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Originally posted by ^tamago^:
If I'm not wrong, they wanted to do that but PTC stopped them...
actually PTC should allow them. den no business
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Temporary Changes in Bus Services due to Chinatown Yuan Xiao Jie Celebrations & Thaipusam Procession
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i'm sometimes very impressed at how fast you all monitor that page. :lol:
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Service 103M Diversion at Seletar West Camp
http://www.sbstransit.com.sg/press/20090205_Svc_103M_Poster.pdf
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Originally posted by tranquilice:
Service 103M Diversion at Seletar West Camp
http://www.sbstransit.com.sg/press/20090205_Svc_103M_Poster.pdf
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Express 502/502A extended to Soon Lee Depot
http://www.sbstransit.com.sg/download/20090223_Additional_Stops_Exp_502_502A.pdf