E-mail Feebacks/Suggestions/Replies
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Not necessary. Different personnels reply to the emails last time. Especially for those who did not feedback to TIBS before, how would they know?Originally posted by cck_190:Actually, there's no need to. The person replying are all the same. We all know who the person is. -
Any reply from SBST regarding the proposed route from Pasir Ris to Keng Ridge?
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Not yet. If there is I'd post it here asap. I think they're analysing the feasibility of the route now..Originally posted by iamgoondu:Any reply from SBST regarding the proposed route from Pasir Ris to Kent Ridge?
In the meantime, COp Service 20 is in operation WEF 15 Feb 2004. It takes the same route as my suggested Service 20. 
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hey leave the number 20 for me leh....
anyhow i will be suggesting the ZYX84 route and do a bit of tweaking to the route so that SBS will have to say yes and implement it.
the suggestion will be called SBS service 48. the main aim of SBS service 48 is to provide fast links from Punggol to tampines and bedok and marine parade. the route i am workign out with the future takers of 48. namely yiwei. wot about ishak? wot u think?
ZYX -
[b]This was received on 10th Mar '04 (Thurs), regarding a follow-up on the Dover - NUS day service:
Our Ref : 2004/Feb/0449
Toll-free: 1800-2872727
Mainline: 6284-8866
Fax: 6282-5204
Website: www.sbstransit.com.sg
11/03/2004
To Whom It May Concern
Dear Sir
We refer to your feedback we received on 4 February with regards to your suggestion on converting taxi stands to bus stop at Dover station.
2 As matter fall under purview of LTA, you may wish to contact them at
[email protected] regarding your suggestions.
Regards
Yours sincerely
[name withheld for privacy purposes]
SBS Transit Ltd -
Why if LTA had converted the taxi stand into busstops, and SBST had decided not to implement a direct route between Dover and Kent Ridge?
Why if LTA had decided not to convert the taxi stand into busstops, as there is no current needs, the existing busstops at DOver has enough bays for the existing bus services?
It's a chicken and egg. SBST should have liase with LTA and NOT asking you to put up a request to LTA.
SBST is not sincere in implementing the said route. And I presume he/she had MARKED you. You are BLACKLISTED. THE reply is so unprofessional. -
I ever ask Tibs to amend 106 to Toa Payoh Int but they said that they have no plans of amending it.
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I have one here, with me complaining about the service frequency of sv163:
Mr Anthony Chua
[email protected]
Dear Mr Anthony Chua
We refer to your feedback we received on 22 Mar 2004.
We have noted your concern on the frequency and capacity provision on
Service 163. We will monitor this service closely and if need be, we will
not hesitate to boost capacity and deploy double deck buses where feasible.
Regards.
Yours sincerely
[Name removed to protect privacy of sender]
for Director
Corporate Communications
SBS Transit Ltd -
I would like to suggest an ammendment for service 985.
Since the withdrawal of 989, there has been overcrowding on service
188. I
would like to suggest that 985 should ply through these roads:
After Pavillion park, 985 should ply
-Bukit Batok Ave 5(Bt Batok Driving Ctr)
-Bukit Batok Ave 7(Opp Swiss Cottage/ CDANS
Then continue moving to Geylang Lor 1 terminal.
This slight change can save the time of many commuters. It is also more
profitable as there are a lot of students at Swiss Cottage Secondary
and
not forgetting the CDANS country club there.
I hope you would really consider this minor change which will be more
profitable for TIBS and convenient for commuters.
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Is it a good idea to suggest TIBS to amend 985 to my proposed route? 985 currently plies on a stretch of road(Bt Batok Rd) which has very,very little commuter. -
Erm... how long do you all have to wait a reply from SBST/TIBS regarding your feedback/suggestion?
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For TIBS, normally it will not take more than 3 to 5 days.Originally posted by freakybuses:Erm... how long do you all have to wait a reply from SBST/TIBS regarding your feedback/suggestion?
For SBST, it will normally take between 2 weeks to 8 weeks. -
no wonder i havent get a reply from SBST for 3 weeks until now!!!Originally posted by off_service:For TIBS, normally it will not take more than 3 to 5 days.
For SBST, it will normally take between 2 weeks to 8 weeks. -
TIBS reply on Service 106. It takes them 4 weeks to reply to my enquiry. I still has a feedback on Service 61 (which I sent a day earlier) and has yet to receive reply from them.
FEEDBACK ON Tibs SERVICE 106
We refer to your email dated 12 March 2004.
We appreciate your efforts to help us to enhance the level of service provided and have noted your feedback on this service. Service 106 operates with headway of 8 to 12 minutes. Generally, the service is operated smoothly. However at times, the enroute headway be affected by traffic conditions along Orchard Road. As you have mentioned, the exhibitions held at Suntec City on 12 March 2004 had led to traffic congestion along Orchard and Brash Bash Road. Thus had in turn affected the reliability of the service.
We wish to assure you that we accord top priority to service reliability and service management is carried out at Interchanges to ensure a consistent and regular frequency between our buses. We will continue to monitor this service closely and action will be taken when required so as to ensure that the buses arrive at stops as scheduled.
We thank you for bringing the matter to our attention and look forward to your continued support.
Best regards.
Yours sincerely
TRANS-ISLAND BUS SERVICES LTD -
Originally posted by iamgoondu:
Did you send an e-mail or a letter. If send e-mail, 1 day they can reply.
[b]TIBS reply on Service 106. It takes them 4 weeks to reply to my enquiry. I still has a feedback on Service 61 (which I sent a day earlier) and has yet to receive reply from them.
FEEDBACK ON Tibs SERVICE 106
We refer to your email dated 12 March 2004.
We appreciate your efforts to help us to enhance the level of service provided and have noted your feedback on this service. Service
106 operates with headway of 8 to 12 minutes. Generally, the service is operated smoothly. However at times, the enroute headway be affected by traffic conditions along Orchard Road. As you have mentioned, the exhibitions held at Suntec City on 12 March 2004 had led to traffic congestion along Orchard and Brash Bash Road. Thus had in turn affected the reliability of the service.
We wish to assure you that we accord top priority to service reliability and service management is carried out at Interchanges to ensure a consistent and regular frequency between our buses. We will continue to monitor this service closely and action will be taken when required so as to ensure that the buses arrive at stops as scheduled.
We thank you for bringing the matter to our attention and look forward to your continued support.
Best regards.
Yours sincerely
TRANS-ISLAND BUS SERVICES LTD -
I had received their acknowledgement letters (a day after I sent my suggestion). But that's acknowledgement and not reply, you are interested in reading acknowledgement letters?
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Not sure if this topic is relevant here, I had feedback concerning the upgrading of MRT stattions from Redhill to Clementi, by replacing wall tiles with cemented walls. Anyway for your viewing pleasure.
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Dear Sir/Madam,
Thank you for your feedback. This reply is provided in consultation with SMRT.
Wall tile finishes was a common practice when the older stations, such as Redhill, Queenstown, Commonwealth, Buona Vista and Clementi Stations, were built. These stations have been operational for more than 15 years.
Some of the tiles at these stations had detached from the wall and fallen off. SMRT hence decided to remove the tiles, plaster and paint the exposed walls to ensure commuters’ safety and avoid the high cost of replacing the tiles. SMRT has advised that the refurbishment work had been completed and their Contractor had been tasked to rectify the identified defects. With the refurbishment work, the walls can be easily maintained through regular cleaning and repainting once every 5 to 7 years.
Having experienced such problems with wall tiles, we have decided to use cladding for the walls of Dover station instead, which requires regular cleaning only. According to SMRT, there is no significant cost difference between maintaining the wall finishes of Dover and Redhill Stations, except that Redhill Station would require repainting of walls every 5 to 7 years.
We would also like to highlight that the maintenance cost of wall finishes only constitutes about 5% of the total maintenance cost of each station. The bulk of maintenance cost is for the electrical and mechanical equipment such as fare equipment and escalators, which is also comparable between different stations.
My Suggestion
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SMRT had earlier put in a pretty obscene amount to retrofit those MRT stations, Redhill, Queenstown, Commonwealth, Buona VIsta, Clementi.
After causing more than 2 years of inconveiences to public, the upgrading were completed early this year.
What improvements have been make? Honestly after the retrofitting, the MRT stations looks awful, the workmanship wes terrible (I refer to BV station), who has buy off the job done?
It would be stupid to have the mosaic tiles back in those stations, let's hope we had learnt an expensive lesson from here.
If in the first place, the removal of mosaic tiles was for ease in maintenance, why Dover station was not designed with that in mind?
Can you tell me what is the mainteinance fees for Dover station as compared to Redhill station?
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I have been waiting for Tibs reply for 2 weeks!!!Originally posted by off_service:For TIBS, normally it will not take more than 3 to 5 days.
For SBST, it will normally take between 2 weeks to 8 weeks. -
Sorry
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Our Ref: 2004/Apr/0414
Toll-free: 1800-287 2727
Mainline: 6284-8866
Fax: 6282-5204
Website:
15/04/2004
Mr _____________
_________________
Dear Mr _______________,
Thank you for your feedback we received on 7 Apr 2004
We are pleased to know that you enjoyed the ride on our Long Buses.
We have noted your suggestions and where possible, we will have more of such buses.
We look forward to your continued support.
Regards
Yours sincerely
______________
for Director
Corporate Communications
SBS Transit Ltd
[This post has been amended at the request of BlessingSatan.] -
Dear all, this is with regards to the peak hour volume on sv963. I finally got quite fed up with the situation (yesterday was by far the worst when i had to wait for the 3rd bus cos the other 2 buses were so packed and the driver didnt stop at the bus stop at all) and send an email to LTA. The reply was very within a day.
Dear XXXXXX
I refer to your feedback on Service 963 to the Land Transport Authority
which was forwarded to us today.
We would like to apologise for the inconvenience caused due to the waiting
time of Service 963. We wish to take this opportunity to explain that after
1900 hours, Service 963 departs HarbourFront Interchange with an interval of
16 to 18 minutes. Our latest checks showed that the capacity provided on
Service 963 is able to meet the demand. For your information, we have
recently added an additional bus to its operating fleet. To facilitate our
investigations, we would appreciate it if you could provide us with specific
information like the date and time of the incident if you encounter long
waiting time in future. This will help us to narrow down the trips to
ascertain the mentioned incident. Meanwhile, do be assured that we would be
monitoring the service closely and action would definitely be taken when
required so as to ensure that service meets the demand.
We wish to take this opportunity to explain that our hotline is only
available from 7:30 am to 6:30 pm on Mondays to Fridays. For your
information, you can send your queries to us directly via our website.
Thank you for making the effort in giving us your feedback to help us
improve our service.
Warmest Regards
XXXXXXXX
DID : XXXXXXXX
Fax : XXXXXXXX
Email: XXXXXXXX@xxxxxxxx -
Strong reasons for LTA to built more rail lines in future,No offence
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You can expect improvements for the first few weeks since you sent your feedback...but then, it will be back to normalOriginally posted by rancour5:Dear all, this is with regards to the peak hour volume on sv963. I finally got quite fed up with the situation (yesterday was by far the worst when i had to wait for the 3rd bus cos the other 2 buses were so packed and the driver didnt stop at the bus stop at all) and send an email to LTA. The reply was very within a day.
Dear XXXXXX
I refer to your feedback on Service 963 to the Land Transport Authority
which was forwarded to us today.
We would like to apologise for the inconvenience caused due to the waiting
time of Service 963. We wish to take this opportunity to explain that after
1900 hours, Service 963 departs HarbourFront Interchange with an interval of
16 to 18 minutes. Our latest checks showed that the capacity provided on
Service 963 is able to meet the demand. For your information, we have
recently added an additional bus to its operating fleet. To facilitate our
investigations, we would appreciate it if you could provide us with specific
information like the date and time of the incident if you encounter long
waiting time in future. This will help us to narrow down the trips to
ascertain the mentioned incident. Meanwhile, do be assured that we would be
monitoring the service closely and action would definitely be taken when
required so as to ensure that service meets the demand.
We wish to take this opportunity to explain that our hotline is only
available from 7:30 am to 6:30 pm on Mondays to Fridays. For your
information, you can send your queries to us directly via our website.
Thank you for making the effort in giving us your feedback to help us
improve our service.
Warmest Regards
XXXXXXXX
DID : XXXXXXXX
Fax : XXXXXXXX
Email: XXXXXXXX@xxxxxxxx
I sent a feedback on 307 like this before.Situation improved for the first few weeks, then become back to normal -
Will keep on feedbacking on 963 to dear SMRT until they do something....
963 load is increasing loh..even at 10 at night sometimes also cannot get seat. Btw, the situation hasnt improved. I took 963 to school today and guess, but the time it reached bukit batokave 3, the bus was fully packed and subsequent bus stop cannot board liao ubtil the bus reach clementi. -
Seems like service 963 is now one of Tibs favourite cashcows.
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The latest reply from TIBS aka SMRT
Dear XXXXXX
I refer to your email. We have noted your feedback on the capacity provided on Service 963 and will be conducting a check into the matter. Do be assured that we would be taking the necessary action to ensure that passengers are able to board the bus.
Have a nice day.
Warmest Regards
XXXXXXXXXx
DID : XXXXXXXXXx
Fax : XXXXXXXXXXXx
Email: XXXXX
From: XXXXXX
Sent: 23/04/2004 22:57
To: XXXXXX
Subject: RE: Complaint on Service 963
DEar XXX, the issue i want to raise here is that the buses are on shedule but because the bus capacity was insufficient and the bus was fully packed, thus i waited for the third bus before i could board the bus. Sorry for the Misunderstanding. Also I took a bus today TIb 826 A CACMerc 0405 bus at 810am at bukit batok east ave 4. By the time it reached Bukit Batok east ave3. The bus was already fully packed and no one could board after that. The situation persisted till we reached Clementi fire station bus stop. I can imagine the people who cannot board who will be cursing.
Have a Nice day.