SINGAPORE: Singapore's ability to satisfy customers has dropped.
In the just-released Global Competitiveness Report of over 100 countries, Singapore has slipped to 21st position, down from 8th place just six years ago.
NTUC Deputy Secretary General Lim Swee Say noted this might be because Singapore was not improving fast enough in service standards compared to other countries.
He was speaking at this year's Excellence Service Awards ceremony.
The report places Japan in top spot for customer satisfaction while Hong Kong is in 10th position. - CNA