What is wrong with Singaporean Customers???
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Service staff has to put up tons and tons of nonsense from our own fellow Singaporeans bad attitude and mentality every day 24/7, no wonder not many are keen to take up service jobs, which are also low in pay isn't it.
sg mentality as customers is : I am king, you are here to serve me and bash by me verbally and if I am in a bad mood, thats 2 bad for you mate! I am paying your company for services, so its natural that I demand quality service as I am paying for your salary. Whatever I want, you provide for me and there are no excuses for not providing it as I am the almiighty king customer.
Anyway if you are in service line, I am sure you are putting up with alot of nonsense from sg customers, not your fault also becomes your fault isnt it.
I agree wth PM Lee that service in SG needs to improve incrementally, but what about customer's behaviour themselves? Most are outright rude, and some are even outrageous with their demands to say the least.
I pity service staff who have to put up with these customers day in day out, week in week out, year in year out, not to mention the pathetic pay and benefits.
It's time sg look at themselves as customers, how they behave badly towards service staff if their demands are not met, as they are not an outlet of your frustrations and anger over a small tiny insignificant issue. Service staff are also humans, they have their own families and problems to solve, not to mention the anger inside waiting to be exploded when they are scolded by nasty and rude customers over a small matter. Even if the service staff makes a mistake, no big deal as they are also humans, prone to error. to err is human isn't it, but to forgive is divine. -
It takes 2 hands to make a clap, same goes to service culture
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I dun agree with what Raymond Lim said today
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i agree on it tooOriginally posted by marcteng:Service staff has to put up tons and tons of nonsense from our own fellow Singaporeans bad attitude and mentality every day 24/7, no wonder not many are keen to take up service jobs, which are also low in pay isn't it.
sg mentality as customers is : I am king, you are here to serve me and bash by me verbally and if I am in a bad mood, thats 2 bad for you mate! I am paying your company for services, so its natural that I demand quality service as I am paying for your salary. Whatever I want, you provide for me and there are no excuses for not providing it as I am the almiighty king customer.
Anyway if you are in service line, I am sure you are putting up with alot of nonsense from sg customers, not your fault also becomes your fault isnt it.
I agree wth PM Lee that service in SG needs to improve incrementally, but what about customer's behaviour themselves? Most are outright rude, and some are even outrageous with their demands to say the least.
I pity service staff who have to put up with these customers day in day out, week in week out, year in year out, not to mention the pathetic pay and benefits.
It's time sg look at themselves as customers, how they behave badly towards service staff if their demands are not met, as they are not an outlet of your frustrations and anger over a small tiny insignificant issue. Service staff are also humans, they have their own families and problems to solve, not to mention the anger inside waiting to be exploded when they are scolded by nasty and rude customers over a small matter. Even if the service staff makes a mistake, no big deal as they are also humans, prone to error. to err is human isn't it, but to forgive is divine.
customers think they are really no.1 and ALWAYS right -
=( customers too demanding
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Customers are king!!!
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Service Staffs r at fault too... their attitude at times really is quite bad lor... Its a double fault at both side... A little bit of tolerance from both side will make the world nicer!!
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Service staffs are the sole culprits... their attitude at times really is damn very bad lor!!!
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It takes 2 hands to make a clapOriginally posted by vindicated:Service staffs are the sole culprits... their attitude at times really is damn very bad lor!!!
Even you go NTUC FairPrice, they have pasted basic service 'ABC' to cashiers like greeting and say thk you, bye bye... But you think it would work when no one replies back? -
now it is not ABC.
GST - greet, smile, thank you.
kns. -
Though they changed the alphabect, it is still the sameOriginally posted by dragg:now it is not ABC.
GST - greet, smile, thank you.
kns.
Somemore NTUC's one can be seen by customers... 2nd thoughts is like kinda of, their staff were not trained in this so needs reminder -
its what they do best.
huantangbuhuanyao. -
Anyway, talking abt part time job, I only know NTUC employes p-t ppl most