SINGAPORE : Singapore Airport Terminal Services (SATS) must continue to innovate and provide excellent service so as to preserve Changi Airport's lead among the emerging airports in the region.
This is the challenge set by Minister of State for Transport Lim Hwee Hua for SATS, at the company's event on Tuesday.
She says Changi Airport's partnership with SATS will continue to be a winning combination.
"SATS' efforts to leverage on new technologies to upgrade its product and service offerings have played an instrumental role in enhancing the overall user experience of Changi Airport," said Lim.
"Hardware-wise, it has invested some S$23 million in a comprehensive product and service upgrade, including a new dedicated lounge for disabled travellers at Terminal 1. To maintain Changi's standards of excellent service, SATS has started a new service quality campaign called "x-factor", a training programme which champions service excellence among staff," she said.
On Tuesday, SATS launched its new brand image as the premier ground handling and inflight catering service provider.
SATS, a wholly-owned unit of Singapore Airlines, was listed in May 2000.
Its network of ground handling and airline catering operations spans 25 airports, including Changi, in the Asia Pacific region.
- CNA /ls