Channel NewsAsia - Thursday, July 24
SINGAPORE: SP Services, a member of the Singapore Power Group, is upgrading its billing system, which it said will improve its quality of customer service and cater to future business needs.
A company spokesperson told Channel NewsAsia that the software upgrade has got nothing to do with recent complaints by its customers about seemingly inflated electricity bills.
SP Services said plans to upgrade its billing software came about two years ago.
The company added it is normal practice for IT systems to be upgraded after five to 10 years as technology and business requirements change over time.
It said the new system will give the company the flexibility in the future to introduce new features such as better management of customer enquiries through the use of a customer relationship management.
There will be no change to the billing format for customers, with the new Enterprise Business System, which will go live on August 9.
During the migration period, SP Services said some e—services will be temporarily suspended.
To help customers with specific service requests, customer service operation hours will be extended one week before and after the system cutover.
All customer services will resume on August 11.
A record number of complaints about overcharging for electricity were investigated by Singapore Power in June. More than 1,000 complaints were looked into. Singapore Power has said that there were no billing errors.
It attributed the spike in household electricity consumption to several factors. The main reason, it said is that charges for April were underestimated. — CNA/vm