IT Training School Manager deserves to be sacked
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I am writing this to complaint about one of the more popular IT training school in Singapore. I have paid for my MCSE 2003 course last November 2003 scheduled to complete by July this year.
Because of low attendance rate, the school cancelled my remaining 3 courses which I need to attend in order to sit for my MSCE exams. I need to complete my MCSE course by July due to a project I was scheduled by my boss. Now that I cannot complete my course by July due to the class cancellation, I am losing my job.
I am especially unhappy with the woman manager who was tasked to help me solve my problem. I have called her 5 times over one month and a half months about the problem. Everytime she answered my call, she told me to wait for another three/four days and she will call me back. She never did. And it was already 5 times she didn't call me back when she promised. I wanted to know if she can solve my problem, or else I want to refund the remaining 3 courses (about S$2K!) and take the classes at another school which has confirmed classes. She just refused to call me back and kept me waiting for over one month.
As the Sales executive who was handling my account has left the company, the manager took over my account from her exec. Therefore, she is expected to help me solve this problem. When I paid for the course, I was given a confirmed class schedule from the school in November, which I gave it to my boss so that he could schedule me for a very important project in August after completing my training.
Today, she was supposed to call back to let me know if the courses will resume or not. I have told her when I called her last Friday that it was the last time I will believe in her to wait for her call. She didn't call again! I have told her that if the courses cannot resume, I want to cancel the courses and refund back my money. She said that today she will call me to confirm my courses and said that the courses will start in July. Well, she refused to call me back again.
For your info, the woman manager is from New Horizons Computer Training school. -
Aye, this school organise alot of free workshops for IT companies.
service so bad..... -
Hey dude, u need to be more firm and stand your ground! Dun appear to be meek, by allowing the IT manager to keep on delaying the process. Pay her a personal visit to show her u mean business. No use talking over the phone.
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Same problem with my school, stupid idiot say want call me, ask me go back wait for her call, never call.
Lucky its not exactly that important, otherwise I everyday go down and ask about it. -
call everyday
bug her everyday
she not in, harass someone else in the office
make ur presence known
make the whole organisation know about u and her and the issue
gather ur classmates to protest
write to the papers -
how about considering hire some thugs to cause some injury.
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and then this guy might have to complete his MCSE in changi prison........Originally posted by gaoyue:how about considering hire some thugs to cause some injury. -
Make a formal report to CASE.
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hey the thugs are from malaysia, they come hit wham bang and left, who can find em?Originally posted by FireIce:and then this guy might have to complete his MCSE in changi prison........ -
this statement harbours some discriminative element.................................Originally posted by gaoyue:hey the thugs are from malaysia, they come hit wham bang and left, who can find em?
i reserve my comments on this aspect...... -
I always thought new horizons is a reputable IT school, isnt it?
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I like ur suggestions......Originally posted by FireIce:call everyday
bug her everyday
she not in, harass someone else in the office
make ur presence known
make the whole organisation know about u and her and the issue
gather ur classmates to protest
write to the papers
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Totally agree I and my sister have the similiar problem too.Originally posted by kschaw:I am writing this to complaint about one of the more popular IT training school in Singapore. I have paid for my MCSE 2003 course last November 2003 scheduled to complete by July this year.
Because of low attendance rate, the school cancelled my remaining 3 courses which I need to attend in order to sit for my MSCE exams. I need to complete my MCSE course by July due to a project I was scheduled by my boss. Now that I cannot complete my course by July due to the class cancellation, I am losing my job.
I am especially unhappy with the woman manager who was tasked to help me solve my problem. I have called her 5 times over one month and a half months about the problem. Everytime she answered my call, she told me to wait for another three/four days and she will call me back. She never did. And it was already 5 times she didn't call me back when she promised. I wanted to know if she can solve my problem, or else I want to refund the remaining 3 courses (about S$2K!) and take the classes at another school which has confirmed classes. She just refused to call me back and kept me waiting for over one month.
As the Sales executive who was handling my account has left the company, the manager took over my account from her exec. Therefore, she is expected to help me solve this problem. When I paid for the course, I was given a confirmed class schedule from the school in November, which I gave it to my boss so that he could schedule me for a very important project in August after completing my training.
Today, she was supposed to call back to let me know if the courses will resume or not. I have told her when I called her last Friday that it was the last time I will believe in her to wait for her call. She didn't call again! I have told her that if the courses cannot resume, I want to cancel the courses and refund back my money. She said that today she will call me to confirm my courses and said that the courses will start in July. Well, she refused to call me back again.
For your info, the woman manager is from New Horizons Computer Training school. -
name the IT training school here la....so we can spead the words
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I pui on them, my coy paid them $8000 include CCNA MCSE and what the ferk Test pass ..... 2002 JulyOriginally posted by seizure_:I always thought new horizons is a reputable IT school, isnt it?
guess what? I only taken 1 subject and now they tell me CCNA new version I have to pay another $300.
Before CCNA change version they send me a schedule in Excel sheet to pick my date, when I pick and call them up they either tell me fully booked or no response and eneded no date.
Pui on them.
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Originally posted by kschaw:Originally posted by Sir_Horny:name the IT training school here la....so we can spead the words
I am writing this to complaint about one of the more popular IT training school in Singapore. I have paid for my MCSE 2003 course last November 2003 scheduled to complete by July this year.
Because of low attendance rate, the school cancelled my remaining 3 courses which I need to attend in order to sit for my MSCE exams. I need to complete my MCSE course by July due to a project I was scheduled by my boss. Now that I cannot complete my course by July due to the class cancellation, I am losing my job.
I am especially unhappy with the woman manager who was tasked to help me solve my problem. I have called her 5 times over one month and a half months about the problem. Everytime she answered my call, she told me to wait for another three/four days and she will call me back. She never did. And it was already 5 times she didn't call me back when she promised. I wanted to know if she can solve my problem, or else I want to refund the remaining 3 courses (about S$2K!) and take the classes at another school which has confirmed classes. She just refused to call me back and kept me waiting for over one month.
As the Sales executive who was handling my account has left the company, the manager took over my account from her exec. Therefore, she is expected to help me solve this problem. When I paid for the course, I was given a confirmed class schedule from the school in November, which I gave it to my boss so that he could schedule me for a very important project in August after completing my training.
Today, she was supposed to call back to let me know if the courses will resume or not. I have told her when I called her last Friday that it was the last time I will believe in her to wait for her call. She didn't call again! I have told her that if the courses cannot resume, I want to cancel the courses and refund back my money. She said that today she will call me to confirm my courses and said that the courses will start in July. Well, she refused to call me back again.
For your info, the woman manager is from New Horizons Computer Training school. -
well, most private training schools in some way are very slack one, their main goal is to entice you to join their courses than you'll see how sui bian they actually are. thats the reason why i recommended poly over private schools in some other thread long time ago. the only reason why i joined ftms was i needed an excuse for deferment, if i could pass the exams without studying, without attending lessons, you can roughly see how high the quality of my school le.Originally posted by Sir_Horny:name the IT training school here la....so we can spead the words
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NH called me today. I am going down to meet the woman manager, the new sales executive and the programs manager today. I fear meeting the three of them at once, but what to do, I have to settle this issue personally.
I don't know it the forum has helped me, but NH called me after my posting. I think writing to the forum helps a lot. I should have written to sgForums last month, when they failed to called me as promised the first time.
I thank all who has contributed to the thread and hopefully I can get what I want this time.
Sincerely.