People can reward SMRT taxi drivers with tips.

• SBS 233 X

  8 Dec 05, 22:47

  Passengers can reward SMRT taxi drivers with tips if you think they provide a good service.
  
  Source from Channel 8 News.
• Poolman

  9 Dec 05, 01:01

  That's not the main news .
  
  The main news is , commuters can get a full refund of the taxi fare in 7 working days if they felt that particular SMRT cabby service no good .
• Poolman

  9 Dec 05, 01:04

  SMRT really jia lat , desperate until must come out with this sort of funny thing .
  
  Spoil market .
  
  Good means good , no need this sort of implementation .
• Poolman

  9 Dec 05, 01:08

  Dunno why must whack here whack there . Benefit who ?
  
  The only action that they can do to beat ComfortDelgro : "Merge all those four taxi companies , SMRT , Smart , TransCab and SilverCab into a Mega Giant , or ComfortDelgro is still the Big Brother !
• meleagent

  9 Dec 05, 01:12

  Originally posted by Poolman:

  That's not the main news .
  
  The main news is , commuters can get a full refund of the taxi fare in 7 working days if they felt that particular SMRT cabby service no good .

  ooo. No strings attached? Wow no more nite rider for me
• shade343

  9 Dec 05, 01:34

  I applaude SMRT proactive initiative. This is a step in the right direction to raise service standards in singapore.
• Aveme

  9 Dec 05, 01:38

  oh is SMRT cab the one which is black with yellow top version?
• Poolman

  9 Dec 05, 03:17

  Originally posted by Aveme:

  oh is SMRT cab the one which is black with yellow top version?

  No la , they are white ... or rather biege ? With a simple red SMRT's logo on the front door .
  
  The yellow-top one is under ComfortDelgro's arm - Yellow-Top Cab Pte Ltd .
• Poolman

  9 Dec 05, 03:24

  Originally posted by shade343:

  I applaude SMRT proactive initiative. This is a step in the right direction to raise service standards in singapore.

  From the service perspective , it's a okay move , but again , there'll be side effect ..... and this side effect is quite "lethal" , more SMRT cabby will jump ship to another taxi company , thus they'll have more un-hired taxi lying in the back-yard .
  
  One taxi per day $92 , 10 days $920 , 30 days $2760 ...... 100 taxis $276, 000 they lost per month ! That's 100 only estimation .
  
  I predict they have more than 500 taxis lying untouched ! That's about $1.38 million lying in their backyard per month ! In one year they lost $13.8 million in revenue .
  
  Wow , whose money ?
• MobyDog

  9 Dec 05, 04:04

  Tips...
  
  Liao... lah
  
  What if all taxi drivers demand tips.... than how.
  
  If did not give than Will they give a bulldog look.
  
  Better prepare extra loose change to give them exact change...
  
  Remenber in restaurant.. they thens to give you denomination that you would likely leave behind.. so as not to make yourself look Meow...
• Volvo Olympian

  9 Dec 05, 09:04

  Originally posted by Aveme:

  oh is SMRT cab the one which is black with yellow top version?

  The black with yellow top version is called STTA = Singapore Taxi Transport Assn.
  The one W/O Any booking number.
• dragg

  9 Dec 05, 09:20

  Originally posted by Poolman:

  SMRT really jia lat , desperate until must come out with this sort of funny thing .
  
  Spoil market .
  
  Good means good , no need this sort of implementation .

  Minister lim swee say contradicted her on the spot by saying it will not work.
• stellazio

  9 Dec 05, 09:23

  i think people will ask for refunds more den give tips no matter how good the service is..sure kana abuse..
• iveco

  9 Dec 05, 12:37

  Originally posted by dragg:

  Minister lim swee say contradicted her on the spot by saying it will not work.

  Who is that "her"? Iron Lady?
• Poolman

  9 Dec 05, 14:19

  Originally posted by stellazio:

  i think people will ask for refunds more den give tips no matter how good the service is..sure kana abuse..

  Ya lor , that's y i said more SMRT cabby sure Buay song this move and jump ship .
  
  Once commuters abuse this priviledge , The SMRT management will summon the respective cabby to the head office for a "coffee" , where got time ?
• Poolman

  9 Dec 05, 14:20

  Originally posted by iveco:

  Who is that "her"? Iron Lady?

  SMRT CEO is a "her" , u dunno ?
• iveco

  9 Dec 05, 14:21

  Originally posted by Poolman:

  SMER CEO is a "her" , u dunno ?

  I know. Manager433 always refers to her as Iron Lady. So I learnt from him.
• Poolman

  9 Dec 05, 14:22

  Originally posted by MobyDog:

  Tips...
  
  Liao... lah
  
  What if all taxi drivers demand tips.... than how.
  
  If did not give than Will they give a bulldog look.
  
  Better prepare extra loose change to give them exact change...
  
  Remenber in restaurant.. they thens to give you denomination that you would likely leave behind.. so as not to make yourself look Meow...

  Comfort and Yellow-Top Cabs Pte Ltd taxis : " No tipping please , we're richer than u !! "
• dragg

  9 Dec 05, 16:55

  Originally posted by iveco:

  Who is that "her"? Iron Lady?

  the CEO of SMRT.
  
  
• 105090

  10 Dec 05, 08:57

  Cabby have to Greet customer, be polite, drive properly. Ask you for your preferred route. This qualifies the cabby for a "tip".
  
  If customer not happy with service, can complain for full refund in terms of a taxi voucher..
  
  SMRT says 80% of its calls is on commendation of cabbies, 20% complains, thats why they have this scheme.
  
  They trust obedient Singaporeans not to abuse this system and claiom for refunds all the time.
  
  SMRT cabbies all have to speak english well, implying that they are mostly english-educated?
  
  SMRT taxis a subsidiary of
  
  SMRT Dial-a-Cab: 6555 8888
  
• shade343

  10 Dec 05, 11:40

  Originally posted by stellazio:

  i think people will ask for refunds more den give tips no matter how good the service is..sure kana abuse..

  Singaporeans are more mature liao. Even if this were to happen, it would only be a miniority group of people doing it.
• shade343

  10 Dec 05, 11:44

  Originally posted by Poolman:

  From the service perspective , it's a okay move , but again , there'll be side effect ..... and this side effect is quite "lethal" , more SMRT cabby will jump ship to another taxi company , thus they'll have more un-hired taxi lying in the back-yard .
  
  One taxi per day $92 , 10 days $920 , 30 days $2760 ...... 100 taxis $276, 000 they lost per month ! That's 100 only estimation .
  
  I predict they have more than 500 taxis lying untouched ! That's about $1.38 million lying in their backyard per month ! In one year they lost $13.8 million in revenue .
  
  Wow , whose money ?

  Why should the cabbies jump ship? In fact, more cabbies will sign on with SMRT. SMRT new initiative will encourage taxi drivers to adopt a Pro customer service attitude. Commuters who ride with SMRT will definitely remember the service they had and will, next time, flag down SMRT cabs.
  
  So this ,in turn , will generate more business for SMRT taxis as commuters will remember them for their good service.
  
  I think you are a comfort taxi driver right?
• AF2005

  10 Dec 05, 11:47

  singaporeans are never good tippers and thus the complaints will go up for free ride.
  here, taxi drivers are never use to tipping from local except from ang mo.
  
  
• shade343

  10 Dec 05, 13:00

  Originally posted by AF2005:

  singaporeans are never good tippers and thus the complaints will go up for free ride.
  here, taxi drivers are never use to tipping from local except from ang mo.
  
  

  Well, we need to change that. And SMRT is trying to change the mentality with this new initiative.
• 105090

  10 Dec 05, 15:00

  There is several taxi drivers incentives among the 5 companies namely ComfortDelgro, SMRT, SMART, Transcab, Premier Taxis.
  
  Some of these schemes includes:
  
  Tipping for cabbies by SMRT
  
  Convenient diesel refill at many kiosks for ComfortDelgro
  
  Cabbie bonus by all companies http://www.sgforums.com/?action=thread_display&thread_id=143328
  
  Guaranteed Income by SMRT http://www.sgforums.com/?action=thread_display&thread_id=151958
  
  Cabbies Paid to recruit new drivers by SMRT and Silvercab http://www.sgforums.com/?action=thread_display&thread_id=153541
  
  Mercedes taxis for cabbies to drive.
  
  and many more benefits like medical and healthcare etc.
  
  Comfort/ YTC benefits > http://www.comfort-transportation.com.sg/driver_benefits.html