new complaint today ........
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Cpmplaint about what issue ? That cabby is doing the right thing in the company's interest , and also own interest .Originally posted by SBS9889U:I wan to complain! today i took SHC XXXX L(Comfort), i board the taxi then the BC stupidly go n accept booking, then ask me get off his cab! WTF! I still remember his face and rego, but how to complain? Which hotline?
Many has complaint about this thing , the company never deal with us about this issues .
We are fully protected against this allegations .
Once i called up our company to ask about this thing , they replied we have the right to reject customer , but in a courteous manner , must tell the customer nicely .
The rule states that once the meter is pressed , it's a business obligation to accept the customers , but b4 the meter is pressed , we have the right not to take you , and the booking customers must come as priority .
The booking became a valid reason for us to reject you .
I'm so sorry that this happens to you , just take it easy , bro . -
now getting a $2.40 taxi like getting very difficult
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Well, with the fares increasing soon, might be much harderOriginally posted by 105090:now getting a $2.40 taxi like getting very difficult 
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Wow, this is so different then HK lei, even if we received radio call and reply to accept job, if there's customer halted the cab, and enter, we have to drive them, otherwise, if they complain, then we have to go back and forth to the TD office (Transportation Department=LTA) to give explanination....so annoying....and ususlly those radio calls are big $$$ too....therefore, if I received that radio booking, I will usually use the fastest route and fastest driving manners to take that customer to his/her destination, then try to receieve booking, otherwise, I will call my friend to do it...and we split $$$.
BTW, Finally there will be 20 taxis in HK that will allow the use of Octopus to pay (EZ link card), I hate that, I rather have hard earn cash...no money, then don't take cab la....take the bus...this is why we taxi industry doesn't want credit card reader/ EPS, and we ban this idea since 1985....Originally posted by Poolman:Cpmplaint about what issue ? That cabby is doing the right thing in the company's interest , and also own interest .
Many has complaint about this thing , the company never deal with us about this issues .
We are fully protected against this allegations .
Once i called up our company to ask about this thing , they replied we have the right to reject customer , but in a courteous manner , must tell the customer nicely .
The rule states that once the meter is pressed , it's a business obligation to accept the customers , but b4 the meter is pressed , we have the right not to take you , and the booking customers must come as priority .
The booking became a valid reason for us to reject you .
I'm so sorry that this happens to you , just take it easy , bro . -
Soon Singapore will do the same , just that the money will credit to our account within 2 working days . Same la , card or cash .Originally posted by art0925:Wow, this is so different then HK lei, even if we received radio call and reply to accept job, if there's customer halted the cab, and enter, we have to drive them, otherwise, if they complain, then we have to go back and forth to the TD office (Transportation Department=LTA) to give explanination....so annoying....and ususlly those radio calls are big $$$ too....therefore, if I received that radio booking, I will usually use the fastest route and fastest driving manners to take that customer to his/her destination, then try to receieve booking, otherwise, I will call my friend to do it...and we split $$$.
BTW, Finally there will be 20 taxis in HK that will allow the use of Octopus to pay (EZ link card), I hate that, I rather have hard earn cash...no money, then don't take cab la....take the bus...this is why we taxi industry doesn't want credit card reader/ EPS, and we ban this idea since 1985....
In Sinagpore , comfort delgro has the biggest corporate customers base , they pay by corporate cards , we cannot say no to credit and corporate cards , it's a serious offense .
Cos Singapore encourage cardless transactions . -
No la , reverse , the $2 peak hour surcharge is to encourage us to take more taxi stand customers , if they willing to pay extra $2 , or they have to take a bus or train , then ComfortDelgro achieve their objective of getting more to take buses and train , that's what they want eventually . Taxi drivers has been taking too much revenue from buses and train , i think .Originally posted by SMRT Buses:Well, with the fares increasing soon, might be much harder -
Not true. If you have accepted booking you have to put out Busy sign. If you stopped to pick up passenger, you cannot then chase him out.Originally posted by Poolman:Cpmplaint about what issue ? That cabby is doing the right thing in the company's interest , and also own interest .
Many has complaint about this thing , the company never deal with us about this issues .
We are fully protected against this allegations .
Once i called up our company to ask about this thing , they replied we have the right to reject customer , but in a courteous manner , must tell the customer nicely .
The rule states that once the meter is pressed , it's a business obligation to accept the customers , but b4 the meter is pressed , we have the right not to take you , and the booking customers must come as priority .
The booking became a valid reason for us to reject you .
I'm so sorry that this happens to you , just take it easy , bro .
Affected passengers should write in to the relevant taxi company, copy your complaint letter to:
BUS & TAXI REGULATION DIVISION
10 Sin Ming Drive #03-00 VTL Building Singapore 575701
Fax : 65535329 , or email their Deputy Director Mr POON Joe Fai
[email protected]
I usually copy such complaint letters also to the member of parliament and occasionally the Minister or Perm Sec in charge of the relevant Ministry. That will get you a response quickly. Make sure you list down all the people you will be forwarding the complaint to in your letter. Civil servants will act faster if they know you are copying the complaint to their bosses. -
You can chase a passenger off the cab if you haven't moved off and a booking comes in just as he starts to get on board.Originally posted by oxford mushroom:Not true. If you have accepted booking you have to put out Busy sign. If you stopped to pick up passenger, you cannot then chase him out.
Affected passengers should write in to the relevant taxi company, copy your complaint letter to:
BUS & TAXI REGULATION DIVISION
10 Sin Ming Drive #03-00 VTL Building Singapore 575701
Fax : 65535329 , or email their Deputy Director Mr POON Joe Fai
[email protected]
I usually copy such complaint letters also to the member of parliament and occasionally the Minister or Perm Sec in charge of the relevant Ministry. That will get you a response quickly. Make sure you list down all the people you will be forwarding the complaint to in your letter. Civil servants will act faster if they know you are copying the complaint to their bosses. -
Not true. I checked with the taxi company when that happened to me once. They told me the driver involved was disciplined.Originally posted by SBS9818A:You can chase a passenger off the cab if you haven't moved off and a booking comes in just as he starts to get on board.
Drivers are supposed to put up the sign if they have accepted a call. If not, they are required to take the passenger. -
On our Roof Top already "ON CALL , what "BUSY" ?
Unless , it's a non LED one , if not , Comfort one how to put "BUSY ?
I am surprised the comfort's taxi operation department told you if their drivers want to take a booking job , they have to put busy , knowing when we cabby put busy , there won't be any booking coming in .
Anyway , did they sided with their own drivers ? They did , right ? That's what i am saying .
This type of cases no ground to complaint .
There is a priority , and booking is a priority .
Let's learn something today , alright people ? -
This is Comfort's fault .
Cos nowadays , cabby has to put "auto bidding" all the time ...... 'auto-bidding" is about only sound indication that you are bidding a job , but don't know where the bidding , near or far , got it or lose it bidding .
And comfort do not allow drivers to put busy and bid , the system don't work , no job will come in .
So drivers just TAXI around and bid at the same time , in customer service , we saw a customer , we have to pick , just co-incidence , the job confirm upon u getting on board , take you only $2.40 , but take the call @ booking +$4 , i'm so sorry that most drivers would opt for the latter .
In fact for me , the best to aviod this type of complaint , must be tactical . Have to la ....... see what this driver landed up ? In the complaint department ........ not worth it , because he's doing good customer service , at least he bother to stop for customer .
Stop for customers not really a good idea sometime . -
No, driver kenna demerit point or something...company said driver cautioned and told his contract will be terminated if he offends again.Originally posted by Poolman:On our Roof Top already "ON CALL , what "BUSY" ?
Unless , it's a non LED one , if not , Comfort one how to put "BUSY ?
I am surprised the comfort's taxi operation department told you if their drivers want to take a booking job , they have to put busy , knowing when we cabby put busy , there won't be any booking coming in .
Anyway , did they sided with their own drivers ? They did , right ? That's what i am saying . -
In all, there should be better regulations governing taxi drivers. At this time, it seems too many jokers fooling around.
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Then if the customer decide to give the driver start fare of like $5, then will the driver sacrifice 1 out of 2 chance of suspension for the sake of extra $$$?Originally posted by Poolman:This is Comfort's fault .
Cos nowadays , cabby has to put "auto bidding" all the time ...... 'auto-bidding" is about only sound indication that you are bidding a job , but don't know where the bidding , near or far , got it or lose it bidding .
And comfort do not allow drivers to put busy and bid , the system don't work , no job will come in .
So drivers just TAXI around and bid at the same time , in customer service , we saw a customer , we have to pick , just co-incidence , the job confirm upon u getting on board , take you only $2.40 , but take the call @ booking +$4 , i'm so sorry that most drivers would opt for the latter .
In fact for me , the best to aviod this type of complaint , must be tactical . Have to la ....... see what this driver landed up ? In the complaint department ........ not worth it , because he's doing good customer service , at least he bother to stop for customer .
Stop for customers not really a good idea sometime . -
Your one which company?Some private company like Transcab?Originally posted by oxford mushroom:Not true. I checked with the taxi company when that happened to me once. They told me the driver involved was disciplined.
Drivers are supposed to put up the sign if they have accepted a call. If not, they are required to take the passenger. -
ComfortOriginally posted by SBS9889U:Your one which company?Some private company like Transcab?