ON-CALL customers more priority
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i use comfort WAP booking. no horse run de.Originally posted by FireIce:but the line is always busy
or i hold until donkeys come home liao still not assigned a cab
so wat now?
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Hahaha ..... rumour la .Originally posted by BufPuf:i heard from the taxi driver that
if drivers were caught 'driving empty' and not picking up customer..
they will be suspended for 2 weeks and fine or something
got those LTA people 'secret cover'..caught them 1
I have been doing it for years , oops !!!!
Don't know why , once got many customer , i always wanna pang jio . Don't know LTA people know what's pang jio ? -
If taxi drivers like that suspend two weeks , than in two weeks from today , there won't be any taxi left on the road .Originally posted by BufPuf:i heard from the taxi driver that
if drivers were caught 'driving empty' and not picking up customer..
they will be suspended for 2 weeks and fine or something
got those LTA people 'secret cover'..caught them 1
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Taxi drivers are required to accept all fares as long as their cab is for hire. Whether it is 1 or 4 places, regardless of the destination, they cannot refuse to pick up a passenger as long as they are available. Once a passenger has boarded the taxi, they are required to reject any bookings even if one should arrive at that time.
Passengers who are affected can take down thge registration number and report it to the LTA. They will NOT condone such errant drivers. -
That is not what was told to us by our company , anyway ...... it's not a big issue , just don't pick customers on the street can liao , pick already more problems .Originally posted by oxford mushroom:Taxi drivers are required to accept all fares as long as their cab is for hire. Whether it is 1 or 4 places, regardless of the destination, they cannot refuse to pick up a passenger as long as they are available. Once a passenger has boarded the taxi, they are required to reject any bookings even if one should arrive at that time.
Passengers who are affected can take down thge registration number and report it to the LTA. They will NOT condone such errant drivers. -
Someone is lying...either you or your taxi company. This is an exerpt of the reply I got from LTA:Originally posted by Poolman:That is not what was told to us by our company , anyway ...... it's not a big issue , just don't pick customers on the street can liao , pick already more problems .
"Following your feedback, we have requested the taxi companies to clarify their call booking system. The taxi companies have explained that their drivers must accept all fares as long as their taxis are available for hire. The taxi drivers are required to reject the booking job if it has been despatched after the passenger has boarded his taxi. In view of the above, we have advised the taxi companies to remind their taxi drivers that it is an offence to refuse to convey their passengers without reasonable excuses or refuse to stop upon beaconed.
We would like to assure you that LTA take all passengers' feedback seriously and would not condone any bad behaviour from our taxi driver...."
I will forward your response to LTA as well. Did you say you are with Comfort? -
aiya LTA say is one thing..but taxi drivers do is another thing
how many of us would know that if we don't find out from LTA?
the taxi drivers (as usual) can just lie and say that they have to pick up on-call customers -
Originally posted by oxford mushroom:
Waa, relax la, can clarify slowly one, why need to go and stir..
Someone is lying...either you or your taxi company. This is an exerpt of the reply I got from LTA:
"Following your feedback, we have requested the taxi companies to clarify their call booking system. The taxi companies have explained that their drivers must accept all fares as long as their taxis are available for hire. [b]The taxi drivers are required to reject the booking job if it has been despatched after the passenger has boarded his taxi. In view of the above, we have advised the taxi companies to remind their taxi drivers that it is an offence to refuse to convey their passengers without reasonable excuses or refuse to stop upon beaconed.
We would like to assure you that LTA take all passengers' feedback seriously and would not condone any bad behaviour from our taxi driver...."
I will forward your response to LTA as well. Did you say you are with Comfort?
[/b] -
Originally posted by oxford mushroom:
Are you too free, oxford mushroom?
Someone is lying...either you or your taxi company. This is an exerpt of the reply I got from LTA:
"Following your feedback, we have requested the taxi companies to clarify their call booking system. The taxi companies have explained that their drivers must accept all fares as long as their taxis are available for hire. [b]The taxi drivers are required to reject the booking job if it has been despatched after the passenger has boarded his taxi. In view of the above, we have advised the taxi companies to remind their taxi drivers that it is an offence to refuse to convey their passengers without reasonable excuses or refuse to stop upon beaconed.
We would like to assure you that LTA take all passengers' feedback seriously and would not condone any bad behaviour from our taxi driver...."
I will forward your response to LTA as well. Did you say you are with Comfort?
[/b] -
the replies from LTA etc are all model answers...
the people there got answer templates to handle such complaints from tough nuts
just do things practically instead of "theorectically" -
Passengers should know their rights and not allow errant taxi drivers to get away with poor service, especially since they have raised taxi fares.
Don't accept the lies the taxi driver tells you...always check withe the regulator and make complaints. -
Originally posted by oxford mushroom:
The taxi dat did dis kinda tings 2 me was SHC 2378 L of Comfort.
Someone is lying...either you or your taxi company. This is an exerpt of the reply I got from LTA:
"Following your feedback, we have requested the taxi companies to clarify their call booking system. The taxi companies have explained that their drivers must accept all fares as long as their taxis are available for hire. [b]The taxi drivers are required to reject the booking job if it has been despatched after the passenger has boarded his taxi. In view of the above, we have advised the taxi companies to remind their taxi drivers that it is an offence to refuse to convey their passengers without reasonable excuses or refuse to stop upon beaconed.
We would like to assure you that LTA take all passengers' feedback seriously and would not condone any bad behaviour from our taxi driver...."
I will forward your response to LTA as well. Did you say you are with Comfort?
[/b] -
Originally posted by oxford mushroom:
Yes , I am with ComfortDelgro . To be precise , Yellow Top cabs Pte Ltd .
Someone is lying...either you or your taxi company. This is an exerpt of the reply I got from LTA:
"Following your feedback, we have requested the taxi companies to clarify their call booking system. The taxi companies have explained that their drivers must accept all fares as long as their taxis are available for hire. [b]The taxi drivers are required to reject the booking job if it has been despatched after the passenger has boarded his taxi. In view of the above, we have advised the taxi companies to remind their taxi drivers that it is an offence to refuse to convey their passengers without reasonable excuses or refuse to stop upon beaconed.
We would like to assure you that LTA take all passengers' feedback seriously and would not condone any bad behaviour from our taxi driver...."
I will forward your response to LTA as well. Did you say you are with Comfort?
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Agree absolutely with 105090 .Originally posted by 105090:the replies from LTA etc are all model answers...
the people there got answer templates to handle such complaints from tough nuts
just do things practically instead of "theorectically" -
It's better LTA and Comfort liased more with this sort of issues , and come out with one foraml standing order , to make sure cabby must this .... must that ..... must so and so ..... must what what what .....
once and for all . -
How we lie ? We can't be lying if our LED is shown ON CALL before u sit down , are you going to be satisfy when you see the sign ? We can show you our roof top LED indicator , cos Comfort can only be On call when it's really on-call ? No on-call mean TAXI always !Originally posted by BufPuf:aiya LTA say is one thing..but taxi drivers do is another thing
how many of us would know that if we don't find out from LTA?
the taxi drivers (as usual) can just lie and say that they have to pick up on-call customers
If you people are talking about those drivers using the conventional plastic on-call sign , please complain to LTA , emphasis it's a non-comfort taxi . -
You should clarify with Comfort with this issue , if you know the taxi number .Originally posted by SBS9889U:The taxi dat did dis kinda tings 2 me was SHC 2378 L of Comfort.
Must provide Comfort with the time , the date , the place , etc ..... so they can "investigate" ....... -
I once also like that , the customer open door , want to sit down , my display said : " Job Confirm " .
This job i bidded almost 1 minute ago , now then confirmed to me , i quickly said nicely to the customer : " sorry sorry miss , one booking came late for me , sorry sorry , i can't take you , please take another taxi , sorry sorry ! "
Sorry sorry said until lost count .
The tricks is : Must reject customer nicely la .
Since then , there's no turning back for me .
It's either i take on-call ...solely on-call , nothing else , no need to hide either ( get a job on the highway)..... or "off" my display , solely on street flag down customer .
Tactical .
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An article in Straits Times today. Enforcement officers in plain clothes are out to catch errant drivers:
"ONE in 10 cabbies has been caught picking and choosing customers in the past six months and the problem has increased slightly, said Singapore's largest taxi operator, ComfortDelGro, without giving any figures, since it raised fares on Monday.
But they could be fined and even fired, it warned.
And so could cabbies who vanish minutes before the peak hours, wanting to pick up passengers only when the peak hour surcharges kick in, which have just been raised from $1 to $2.
ComfortDelGro said yesterday it will be stepping up spot checks to ensure its cabbies do not pick and choose customers or disappear minutes before the peak hour surcharges kick in.
Plainclothes enforcement officers will look out for errant cabbies, especially during the peak hours, between 7am and 9.30am on weekdays and 5pm and 8pm from Mondays to Saturdays.
First-time offenders will be warned. Further offences may result in demerit points or termination of hiring contracts.
ComfortDelGro spokesman Tammy Tan said the company's enforcement team of eight full-time staff had spot-checked some 1,700 cabbies in popular locations like Shenton Way or Suntec City in the past six months.
Ten per cent of the cabbies checked had tried to choose their customers and were immediately warned."
(Straits Times, 13 July) -
LTA has made it clear:Originally posted by Poolman:I once also like that , the customer open door , want to sit down , my display said : " Job Confirm " .
This job i bidded almost 1 minute ago , now then confirmed to me , i quickly said nicely to the customer : " sorry sorry miss , one booking came late for me , sorry sorry , i can't take you , please take another taxi , sorry sorry ! "
Sorry sorry said until lost count .
The tricks is : Must reject customer nicely la .
Since then , there's no turning back for me .
It's either i take on-call ...solely on-call , nothing else , no need to hide either ( get a job on the highway)..... or "off" my display , solely on street flag down customer .
Tactical .
"The taxi drivers are required to reject the booking job if it has been despatched after the passenger has boarded his taxi. "
Passengers with such encounters can take down the registration number and make a complaint to LTA. Taxi companies will respond if pressure is put on them by LTA....look at today's papers. -
Originally posted by oxford mushroom:
of course LTA must tell you this to make you , a complainant happy ma .
LTA has made it clear:
[b]"The taxi drivers are required to reject the booking job if it has been despatched after the passenger has boarded his taxi. "
Passengers with such encounters can take down the registration number and make a complaint to LTA. Taxi companies will respond if pressure is put on them by LTA....look at today's papers.
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Usually LTA will refer this issues to the taxi company , and the taxi company will "investigate" , and verbally will warn the drivers , no second chance liao .
Comfort does practise giving first time offender a chance .
Comfort cabbies who has experience like me , will surely not get anmore complaints , cos we don't take street customers .
Cabbies have their say also a , if we reject 3 bookings a day , we will be suspended from taking jobs the whole day .
I can imagine LTA received tonnes of similiar complaints each month , so far , non of my colleagues got what so called termination due to this .
I also know one of my colleague got terminated due to fighting on-to-one with a customer . -
This is small issue , LTA usually gets the taxi company to deal it .
But LTA has their stand against a few important issue . They can't stand a few issues , they will demand an immediate termination if drivers found to be guilty .
Issues like
1.Molesting
2.Fighting
3.ovecharge
4.cheating
5.raping
6.abuse customers verbally , vulgars .
7.beating up customers
this is serious . cabby no second chance .