Friday June 15, 8:17 AM
Taxi companies responding well to evening call bookings
SINGAPORE: Taxi companies have improved their response time to evening call bookings, according to performance indicators that have been used to monitor their performance since January.
This was revealed on Thursday during the launch of the "Helpful Cabbies Campaign".
The Land Transport Authority has been monitoring the response and despatch times of the taxi companies to incoming calls.
In the first quarter of this year, four cab companies had failed to meet the requirement of answering at least 80 percent of their calls in February.
The companies were ComfortDelGro, CityCab, SMRT and Yellow-Top Cab.
But since then, cab companies have made an improvement.
Raymond Lim, Transport Minister, said: "The results for April 2007 show that all the taxi companies were able to meet the new service requirements after making the necessary adjustments over the quarter from January to March."
ComfortDelGro has also launched a campaign to encourage taxi drivers to be more helpful and to go the extra mile at the following five locations – IKEA Alexandra, IKEA Tampines, IMM in Jurong, the Woodlands Checkpoint and the Tanah Merah Ferry Terminal – by helping passengers with their bulky items.
The company has even assigned eight service officers to conduct scheduled spot-checks at these locations a few times a week.
ComfortDelGro added that about 40 percent of their taxis have the ability to open their doors automatically, but it is not possible to track how many drivers are actually using that function.
The transport company also plans to launch a similar "Helpful Bus Driver Campaign" in two to three months.
- CNA/so
of course la ...... $4 extra , must be fast ....and efficient , or Singaporeans will complain more , hahahaha ...