horrible local computer shop
-
Singapore E-Commerce still has a long way to go especially for the retail sector.
I had placed an order for an Acer LCD display on-line with this company, Skylet Computer Corporation Pte Ltd at www.skylet.com. I had received the acknowledgement from this company via email mentioning the payment terms. In other words, my order was logged on with this company.
When I called them for the confirmation about the delivery date, only then did they inform me about their mistake in pricing and thus would not honour my purchase order. The company offered to give me a discount from their list price. Now here's the bite, the price offered by the said company for the item is more expensive than the listed price offered by the manufacturer! I was taken aback by the offer.
Anyone would expect a better discount from them. If the transaction can not be honoured, why put them on the web in the first place. The reason for e-commerce is to save time and to shop at my convenience.
In my telephone conversation with them, I was told that the acknowledgement from the company on my purchase order isn't a business transaction contract. Also, I was reminded that under the Terms and Conditions, "Prices, specifications and availability are subject to change without notice......". Thus, there is nothing I can do. Now I end up having to pay for their mistake by paying the difference in amount for the equivalent specification display as I promised it to someone.
In this respect, I wonder by stating such Terms and Conditions favourable to the company, will it allow leeway for unscrupulous organisations to obtain customers' data through on-line transactions? Also, will they use this opportunity to solicit for business?
After this experience, I may not want to undertake anymore on-line transaction for local retailers.
feeling sore -
acutally is not singapore e-commerence
it is the ethnics of the company ... and singaporean you know ... like face ....
when they have mistakes they will not be the first one to say they are wrong but to make other think they are in wrong ...
mu cents of thoughts -
I am SURE you will win the case if u bring this up to the some kind of commerce ministry. You remember a few years back a computer company had to sell 13 power laptops at 500+ when they were supposed to be priced at 5000 because the one keying in the price missed out a zero? You could count on that if u wanna try...
-
erm...actually you can't successfully sue for any genunine error in pricing, i.e. the price is not rediculously low. Hence, the only option would be to take take them to CASE, or the Tourism Board to blacklist them.
Just curious right, why do you even buy the said product when told of the difference in price. Since they said that the acknowledgement is not a contract right, you can back out of your order right? If they said you are bound by contract, then why the f**k can't they sell you at the price as stated in the contract? Second issue is whether have you make any payment to them prior to them informing you of the change in price? If you even pay them a deposit and they accepted it right, then they have no cause to revise their price since any payment exchange is considered a contract. Contracts do not have to be written you know. Anyway, if you have time to spare right? Then go and complain to CASE or the Tourism Board. At least make them malu. But remember not to make any degratory remarks to 3rd party. You may be sued instead. -
The Straits Times reported the court decision on the wrongly priced printer case. I think if the price is very different from the real price then the business can cancel the deal. Sounds fair but ... in unscrupulous hands it can mean I will put some low price down and trick you to order then say sorry that a mistake is made.
Question is how many times can he play this same trick before word gets out on the scam.
I think this is the result of businesses using heap e-commerce solutions which are not connected to their back-end systems, hence the pricing errors.
Cheers -
never shop at skylet unless u wanna change ur name to carrot or roberto... if u do walk around in sls... u will knoe that their prices r much higher than any other of them shops... and if it can be the same in their brick and mortar shops... guess it would also be the same with their online shop... next time try shopping around... or do some leg work and get it off their shop floor....
-
Quoted from: http://www.skylet.com/content/singapore/pressrelease.asp
Press Release
In response to our customers' enquiry into the matter, we wish to issue the following press release.
As our company had just launched our e-commerce website, we are still undergoing several technical and human factor glitches. We also noted with regret that several of our products have been mistakenly priced.
Customers who have placed sales orders wishing to purchase the products have been notified individually to clarify this matter. We have informed them of the unfortunate human error that took place and that we will be unable to proceed with their orders. We have also attempted to email all affected customers to seek their understanding and also to offer our sincere apologies.
Due to the nature of e-commerce and the IT industry, we foresaw that such incidents of typographical errors, fluctuations in price and stock availability would be possible hiccups. And we have also indicated to our customers that we will need to contact them after we received their confirmation orders, indicating their intention to purchase products from us, to confirm their purchases, subject to stock availability and price accuracy, and to arrange the delivery time and date. At no point of time during the entire process of making an order, was any form of monetary payments in the form of deposits or full payments being made to us either through cash or electronic means, eg. NETS, Credit Card. We have also indicated to our customers that only upon confirmation of the orders and actual deliveries of the products they ordered will any form of payment be expected.
As our retail stores have limited opening hours, we may not be able to react quickly to customers who need information quickly and accurately. Therefore, this e-quotation facility was implemented to offer an alternative and more intimate channel of providing more information such as product details and relevant pricing to our customers at their convenience. This is also a reason why we have not implemented a payment gateway to our website.
At the same time, we would like to seek our customers' understanding in the need to enforce the following TERMS AND CONDITIONS which are reflected on the e-commerce website.
“Prices, specifications and availability are subject to change without notice. Changes may occur up to the time of confirmation of order acceptance by Skylet. Unless otherwise stated, prices shown are inclusive of GST. All efforts will be made to check for errors in typography and photography; however inadvertent errors may occur for which Skylet may not be responsible. Other trademarks and tradenames used in this document refer to either the entities claiming the marks and names or their products. Skylet disclaims proprietary interest in the marks and names of others.”
We would once again like to say a big sorry for the inconveniences caused.
We hope to clarify the doubts of this matter.
For further clarification regarding this matter, please call the E-Commerce Division at 6334 0709
Nicholas Ong
Divisional Manager
E-Commerce Division
Skylet Computer Corporation Pte Ltd -
Another sales gimmick... "Low- ball technique".......
-
Originally posted by delonchew:
This is as good as telling us that there is no firm pirce to be considered for our intended purchase at this company. Every order is subjected to negotiation. Good luck to us if we still want to proceed.
Quoted from: http://www.skylet.com/content/singapore/pressrelease.asp
[b]Press Release
In response to our customers' enquiry into the matter, we wish to issue the following press release.
As our company had just launched our e-commerce website, we are still undergoing several technical and human factor glitches. We also noted with regret that several of our products have been mistakenly priced.
Customers who have placed sales orders wishing to purchase the products have been notified individually to clarify this matter. We have informed them of the unfortunate human error that took place and that we will be unable to proceed with their orders. We have also attempted to email all affected customers to seek their understanding and also to offer our sincere apologies.
Due to the nature of e-commerce and the IT industry, we foresaw that such incidents of typographical errors, fluctuations in price and stock availability would be possible hiccups. And we have also indicated to our customers that we will need to contact them after we received their confirmation orders, indicating their intention to purchase products from us, to confirm their purchases, subject to stock availability and price accuracy, and to arrange the delivery time and date. At no point of time during the entire process of making an order, was any form of monetary payments in the form of deposits or full payments being made to us either through cash or electronic means, eg. NETS, Credit Card. We have also indicated to our customers that only upon confirmation of the orders and actual deliveries of the products they ordered will any form of payment be expected.
As our retail stores have limited opening hours, we may not be able to react quickly to customers who need information quickly and accurately. Therefore, this e-quotation facility was implemented to offer an alternative and more intimate channel of providing more information such as product details and relevant pricing to our customers at their convenience. This is also a reason why we have not implemented a payment gateway to our website.
At the same time, we would like to seek our customers' understanding in the need to enforce the following TERMS AND CONDITIONS which are reflected on the e-commerce website.
“Prices, specifications and availability are subject to change without notice. Changes may occur up to the time of confirmation of order acceptance by Skylet. Unless otherwise stated, prices shown are inclusive of GST. All efforts will be made to check for errors in typography and photography; however inadvertent errors may occur for which Skylet may not be responsible. Other trademarks and tradenames used in this document refer to either the entities claiming the marks and names or their products. Skylet disclaims proprietary interest in the marks and names of others.”
We would once again like to say a big sorry for the inconveniences caused.
We hope to clarify the doubts of this matter.
For further clarification regarding this matter, please call the E-Commerce Division at 6334 0709
Nicholas Ong
Divisional Manager
E-Commerce Division
Skylet Computer Corporation Pte Ltd[/b]
-
I think Skylet is right. As long as they haven't taken any money from you, they can back out of the deal at any time. Since they have refused to deal at the price they originally quoted, you should logically be able to back out too.
-
loser's company.hahaha.burn it down dudes!jack thier web!!!!
-
Why don't they put things on sale at $1 and say prices are changed without any further notice d-_-b
-
i used to shop over there like 1-2 years back because of their wide variety of products. Didnt know they sux now...
-
u wun succeed if u sue them.. trust me...
-
the will only offer u the error price only becos of their goodwill.. they have the right nt to give u offer..
-
The point is the prices quoted are not binding (error or no error). The price is not firm during the whole process. Only when you pay at the point of delivery then the price is firm? That means we have the right to refuse to accept delivery and the shop will not be able to sue us?Originally posted by J86:the will only offer u the error price only becos of their goodwill.. they have the right nt to give u offer.. -
Is easy to blame on typo error...I understand human make mistakes but dun they hve other staff to do e checking b4 going to print/ posting on web site?? or r all e staff sleeping on e job n approved e artwork w 2 eyes closed?? U r a company quoting e prices to e public n not to ur friends, so extra care should be taken!
like for example a flyer is designed by e graphic department of a company . But is A&P (Advertising & Promotion) department that must do e final check on every detail inc e prices b4 going 4 print.
If they dun honor wt they hve printed or posted that will be considered as misleading to Customers n u can launch a complain w CASE. If i will u i will keep a look out to see if they repeat e same mistake n give out e same excuse over n over again. If it is than go ahead n report them to CASE n contact e Press. (e more media e better) cause that is consider as Cheating! BTW if u r a Singaporean u should go to Case, Spore Tourism Board is 4 tourists, they will refer u to CASE anyway.
But for me I dun hve much faith in a company that dun honor their mistakes. In other words, what trust do I hve in their products n after sales service?? I rather take my $$ to go some other shops n spend it happily. FYI u can break a contract wout any penalty if e Court decides that e T&C by e retailer is unreasonable to you. -
Hello there.
I am new and is now browsing thru the posting. I saw this and had this to say. I hope it will help ( and not too late ).
For a contract to be valid, there must be four things: offer, acceptance, consideration and legality. When you response to their pricing, you are offering to buy from them at that price. They can reject you or counter offer. However, since they have acknowledge the offer and possibily accepted your offer. The consideration is the price of the product and since this is a legal transaction, ( no illegal things like gambling ), this contract is valid. They cannot now say the price can be changed as and when they want, then there is no end to pricing since they can also changed it when you collect the goods, right ? I do not know how the content of the acknowledgment letter but, in most cases, you should not lose. Question is whether you can afford lawyer or not. ( The legal fee may be more expensive ).
BTW, I am not a lawyer but had studied some contract law. The best way now is for you to take the matter to CASE. Join them as member and they would be in a better position to help you. HOpe this help, happy new year.
-
another example here, but this time no worries of 'overwhelming' response....Originally posted by koosong:Singapore E-Commerce still has a long way to go especially for the retail sector.
I had placed an order for an Acer LCD display on-line with this company, Skylet Computer Corporation Pte Ltd at www.skylet.com. I had received the acknowledgement from this company via email mentioning the payment terms. In other words, my order was logged on with this company.
When I called them for the confirmation about the delivery date, only then did they inform me about their mistake in pricing and thus would not honour my purchase order. The company offered to give me a discount from their list price. Now here's the bite, the price offered by the said company for the item is more expensive than the listed price offered by the manufacturer! I was taken aback by the offer.
Anyone would expect a better discount from them. If the transaction can not be honoured, why put them on the web in the first place. The reason for e-commerce is to save time and to shop at my convenience.
In my telephone conversation with them, I was told that the acknowledgement from the company on my purchase order isn't a business transaction contract. Also, I was reminded that under the Terms and Conditions, "Prices, specifications and availability are subject to change without notice......". Thus, there is nothing I can do. Now I end up having to pay for their mistake by paying the difference in amount for the equivalent specification display as I promised it to someone.
In this respect, I wonder by stating such Terms and Conditions favourable to the company, will it allow leeway for unscrupulous organisations to obtain customers' data through on-line transactions? Also, will they use this opportunity to solicit for business?
After this experience, I may not want to undertake anymore on-line transaction for local retailers.
feeling sore
http://www.webshop23.com/shop/product_info.php?cPath=28&products_id=80&osCsid=0de731b1630e638fd7c23a7cc0e1f8ad -
are you talking about the $200 19" LCD up fro sale at Skylet website?
if you are, I see that they really made a mistake at the pricing of their website, from my point of view, they will not honour such a deal. Ask yourself this question, would you honour the deal if you're the company? Humans make mistakes, why not make it a learning experience, not just to blame others for not honouring, how come we are not blame being greedy and overlook at the small fine print at the website?
-
that was fast, they have just corrected the error....Originally posted by lolex:another example here, but this time no worries of 'overwhelming' response....
http://www.webshop23.com/shop/product_info.php?cPath=28&products_id=80&osCsid=0de731b1630e638fd7c23a7cc0e1f8ad