A SIMPLE WAY TO TURN AROUND AILING BUSINESS

PROCESS MANAGEMENT (OBJECTIVE-STEPS PROCESSING MANAGEMENT SYSTEM OR OSP)

“The secret of getting ahead is to get started. The secret of getting started is breaking your complex and overwhelming tasks into small manageable tasks and then starting on the first one.” - Mark Twain

PROCESS MANAGEMENT

Objective-Steps Processing Management System divides tasks in 4-step 10-department doable processes to let you turn around ailing business as follows:-

(a) Study of Ideas,
(b) Enquiry,
(c) Contracts and
(d) Contract Administration.

The idea step is processed to empower staff to brainstorm and formulate ideas on all aspects of their work and apply solutions to operation problems.

The enquiry step can be taken naturally to follow through any accepted ideas starting with applications of resources.

Following enquiry, staff is empowered to take actions to secure contracts to realize opportunities pertaining to enquiry for profits.

The final step as always is to execute all business contracts to fulfill diverse operational criteria and overcome constraints.

Set up contracts of the enterprise in 10 functional departments and in each departmental identify key tasks in 3-4 core activities for consistent and focused project-like management thus:

1.(General) 2.(Human Resource) 3.(Revenue) 4.(Accounts) 5.(Marketing) 6.(Services, normally open-ended outsourced works) 7.(Facility) 8.(Enforcement) 9. (Production) 10.(Compliance).

Communicate all tasks in standard 4-part task-lines and process tasks via forms (admin) and work forms (operational tasks in each department) viz:-

1. Forms (Processing all input task-lines in 4 steps)
2. Work Forms (delegating tasks in 10 departments)

From the Work Form of each department assess performances with inspection based on in-built schedule and communicate them as quantified assessments of “1” (variance) “2” (attained) and “3” (excellence) every Friday for solution with coordination and mass knowledge application.

A clearance Form is used to coordinate inter-departmental operations to avoid double-handling, mishaps, security and fire risks etc.

The above-stated processing of task variances can easily be looked after via a call centre to handle all problems via forms and work forms.

EXAMPLES OF FORMS

Standard letters (FGL) work orders (FGW), production orders (FNO), tender/quotations, (FQL), purchase orders (FCP), salary/remuneration orders, (FHS), contracts, (FCP) invoices, (FAI) vouchers, (FAV) etc.

EXAMPLES OF WORK FORMS

Examples of Work Forms include Work Forms (Account), (Security), (Car Park Management), (Stock Control) (M&E) etc which will upgrade your works immediately without hassle.

CEO/bosses/management will no longer have to wait for actions by staff indefinitely but take charge of enterprise translating all policies, decisions, and projects easily through the in-built processes set up within Forms and Work Forms to attain results with good corporate governance.

It has helped me to attain practical efficiency and productivity and many immense great benefit for my employers for years and their associates.

Note: Contact author of book "Objective-Steps Processing Management System Robert Teh Kok Hua at email: [email protected] for training at S$180 (basic) or S$300 (trainer) (read more at www.managefranchise.blogspot.com or book available at National Library)

I am willing to provide service without obligation and hope you will do a documentary/CD to pass this knowledge to people to help them run their enterprises more effectively and even turn around ailing businesses with truly hands-on process management.