Singapore Airlines can never be 100% perfect! DISGRACE!!!
-
Unfortunately, the airline is not 100% perfect. This issue needs to be seriously addressed. First, letÂ’s start with the cons of the trip:
Singapore Airlines Pte Limited was not perfect on my flights
The seats on Megatop 747s need to be revamped. It is unacceptable to have differing seats to those on the new Jubilee ERs.
The toilets on the Megatop 747s need to be revamped. It is unacceptable to have different toilet configurations and styles to those on the new Jubilee ERs.
Aviance staff at London Heathrow need to be issued with neutral-appearance pens or pens with Singapore Airlines insignia when checking-in Singapore Airlines passengers at least. I recommend such pens being used to check in any passenger
Singapore Airlines should take care of passengersÂ’ wishes on the ground. Specifically, if a booking is not to be amended by the airline itself or a third-party, the passenger should have that right and that right be enforced.
The safety video is out of date, cheesy and the part where they show the emergency exits and positions is unprofessional. This must be replaced.
The amenity kit in Economy Class is unimpressive. The plastic wallet is shabby compared to the airline experience and the style of amenities has not changed. This shows lack of adaptability and if one does not adapt, one will be assimilated. The toothpaste needs to be improved to normal high-quality retail outlet standard. The colour of these amenities should match the colour of Economy Class – the advertised purple. The socks are of poor quality and need to be redesigned. In addition, there is no eye mask (though it is a bit understandable as you’re in the dark when sleep time comes around). In essence, the whole thing needs to be replaced.
Singapore Airlines have a habit of pouring portions of beverage into those little plastic cups and smaller wine glasses. This is unacceptable and can convey a sense of over-dependence on Singapore Girls and/or stinginess. This needs to be rectified – specifically in the case of cans where the sharing of cans seems unprofessional and again, depicts stinginess and the passengers will be thirsty.
The sanitary napkins / towels have not changed as have not the covers that contain them. The sanitary napkin has developed since the 1990s at least and Singapore Airlines must provide higher quality amenities of this sort to female and intrigued passengers. Such a simple design simply does not cut it in this area
Duty-free shopping must be conducted more slowly and with more grace and charm. Calling out, “duty-free anyone, duty free?” is unacceptable. This must not happen.
Flight stewardess DPK failed to say, “Thank you”, to every passenger when collecting hot towels on board SQ317 on 14 December 2002.
The supervisor at Tan Son Nhat International Airport representing Singapore Airlines did not smile back at me. He was racist towards his own people and is a scar on the Singapore Airlines Group. He is to be “released” from the airline and given a negative reference. We do not have time or money to waste on such people. I am not impressed at his lack of courtesy.
Though Tan Son Nhat International Airport Ground Services staff do not wear Singapore Airlines uniform, they represent the airline at check-in. These staff are to be retrained if Singapore Airlines continues to use them. They are cold and do not smile. They do not portray the ethos of the airline. They anger me.
Flight stewardess LSL did not smile when delivering me by beverage of Coca Cola on flight SQ/SQF/VN173 on 13 January 2003.
It is not acceptable for passengers who do not know of all Singapore Airlines products and services and are not knowledgeable in this area of intelligence to have to ask to see the second bottle of red wine. If there is a choice, it should be openly-made available. Hiding the other bottle and hoping people do not notice is not the way.
Singapore Airlines in general need to improve upon the quality of bread at all airports. Bread should be soft on arrival on the passengerÂ’s tray and not easily-broken, hard or crumbly.
Singapore AirlinesÂ’ KrisWorld system is confusing to operate for people that skipped the instruction video of how to use the system. A button on the KrisWorld start screen should allow passengers to re-visit the video
Singapore AirlinesÂ’ KrisWorld systemÂ’s instructional video should be in parts and contain parts to all of KrisWorld and WISEMAN. These include, how to select video and audio, how to navigate to games, how to view FlightPath, how to navigate to multiplayer games and more recently, how to use the in-seat SMS / e-mail features.
Singapore AirlinesÂ’ comment forms distributable on board the aircraft need to be enhanced appearance-wise. These are currently bland and do not exude a feeling of warmth that should come with any compliment or complaint received.
Sanitary napkin absorbency test:
Tested were the Singapore AirlinesÂ’ sanitary napkin and the Kotex brand sanitary napkin provided by Vietnam Airlines.
The Singapore AirlinesÂ’ sanitary napkin absorbed 0.25 pints / 118.25ml of water. The Kotex brand Vietnam Airlines sanitary napkin absorbed 0.3125 pints / 147.81ml of water. Hence, the Singapore Airlines sanitary napkin has failed against its competitor. It should also be noted the inflexibility and lack of wings on the former napkin compared to the latter.
So here after a total of 36 pages in Microsoft Word, editing time of 2001 minutes, 302 paragraphs and 15890 words, you have come to the conclusion of my trip report! -
eh???? wrong forums???
-
Mod pls lock this thread...
y do planes got to do wif cars....
-
Ok I don't know about the rest but I do know that the different aircraft has different space inside them.Originally posted by kalaboo:Unfortunately, the airline is not 100% perfect. This issue needs to be seriously addressed. First, letÂ’s start with the cons of the trip:
Singapore Airlines Pte Limited was not perfect on my flights
The seats on Megatop 747s need to be revamped. It is unacceptable to have differing seats to those on the new Jubilee ERs.
The toilets on the Megatop 747s need to be revamped. It is unacceptable to have different toilet configurations and styles to those on the new Jubilee ERs.
Plus as airlines make their money from number of seats, they will optimise the number of seats per aircraft, basing on their make. It does not make sense to buy a bigger aircraft and place the same amount of seats as a smaller one
If they wanted to standardise everything, they would have just bought aircrafts of the same model. -
If you have nothing much to comment, i suggest you shut your mouth since you have not travel on SQ. Stupidity makes no sense in forums like this
-
Let's just say that when I'm on SQ. I am too busy to notice the air stewardess and what they do or even bother with the food. I don't even give a damn because I'm too busy preparing for my meetings when the plane touch down or I'm going through the points with my collegue.
You must be one bored passanger on flight.
However, if you doing an internal audit for them, this is confidential stuff and it is extremely unprofessional to disclose them here. -
1) I wish he provided experiences with other airlines to compare with
2) He should have been picked to head the Remaking Singapore commitee -
vito_corleone:
For your info, I'm not one of those person that picks fault in everything. And they did not just deliberately gave me a bad service, it is already in bad shape from the way I see it and if you do not know much about airlines, please do not comment
gasband:
HOWEVER, if you are not the person who experience all these yourself, why do you think you are qualified to comment on it?
And dun come up with your stupid comments as if no one else takes the plane as much as you do. For one, I DO TAKE PLANES.
I am not saying SQ is perfect. I am not a fan of them. Their service do suck to a certain standard. But your kind of bashing makes us feel that:
1) you are bored
2) you are from Airasia or Jetstar or Lion or Valuair
3) you are bored
I'd experience SQ several times and that is why I cannot tolerate this bad services anymore. This is by far has got to be stopped and at least I'm taking the first step and the initiative to address this issue unlike you who doesn't even bother about anything. For what ever planes u'd board I do not know but I'm sure you didn't board any SQ plane before.
And I'm not bored, am not from other airline company. I'm simply a traveller that has taken SQ flight several times and other airlines as well. It is my perspective views on the airlines, and all I'm saying is my evaluation worth to be considered to improve the airlines much of all correct the mistakes of Singapore girls and the unwanted stress on board. -
vito_corleone:
For your info, I'm not one of those person that picks fault in everything. And they did not just deliberately gave me a bad service, it is already in bad shape from the way I see it and if you do not know much about airlines, please do not comment
gasband:
HOWEVER, if you are not the person who experience all these yourself, why do you think you are qualified to comment on it?
And dun come up with your stupid comments as if no one else takes the plane as much as you do. For one, I DO TAKE PLANES.
I am not saying SQ is perfect. I am not a fan of them. Their service do suck to a certain standard. But your kind of bashing makes us feel that:
1) you are bored
2) you are from Airasia or Jetstar or Lion or Valuair
3) you are bored
I'd experience SQ several times and that is why I cannot tolerate this bad services anymore. This is by far has got to be stopped and at least I'm taking the first step and the initiative to address this issue unlike you who doesn't even bother about anything. For what ever planes u'd board I do not know but I'm sure you didn't board any SQ plane before.
And I'm not bored, am not from other airline company. I'm simply a traveller that has taken SQ flight several times and other airlines as well. It is my perspective views on the airlines, and all I'm saying is my evaluation worth to be considered to improve the airlines much of all correct the mistakes of Singapore girls and the unwanted stress on board.
elindra
If you don't use napkins, then what you use to wipe your ass?
It ain't unpleasant nor unprofessional if Singapore Airlines didn't take note of its quality in the first place. I wouldn't need to point out these mistakes they made. Be more alert next time.
Kuali Baba:
I would luv to be the remaking of Singapore Committee. Other airlines I'd already made a serious comparisons, if you would like to read in my forum "Chit-chat" on the Complains against Singapore Airlines - Evaluation Process 1, 2 & 3" It is all there, all written in details and enclosed with time and date. My point is to address the seriousness of these problem that has yet to be solved. -
elindra
If you don't use napkins, then what you use to wipe your ass?
It ain't unpleasant nor unprofessional if Singapore Airlines didn't take note of its quality in the first place. I wouldn't need to point out these mistakes they made. Be more alert next time.
Touche
I don't use sanitary napkins to wipe my ass.
YOu mean you actually use the freaking napkin to wipe your ass??
I don't need to prove to you if I have taken SQ before. All I can say is that their service is satisfactory to me so far.
Like I said, my time is either busy with work or to be honest I'm dead to the world (asleep). I have no major issues to complain.
It's good that you have found room for improvement so just submit it to SIA for their comment. -
Deleted due to double post
-
Why don't you say instead of just providing sanitary napkins, they should provide tampons as well because not all ladies use sanitary napkins
-
Your reaction of calling others stupid and concluding that I do not travel on SQ are uncalled for.Originally posted by kalaboo:I take it that you do not travel often and have yet boarded SQ, that's very unimpressive for a non SQ traveller to make a comment on no ground basis. It's a bold and display of stupidity on your side.
I don't like to boast. But you challenge me.
I am on a plane almost every week, have taken many different airlines (including SQ) and travels on all three cabins (First, Business and Economy).
So, am I qualified to comment?
Apparently, you have not been through worse. Have you ever been on a flight where people are cooking on the plane? Have you ever had the experience of a plane landing while you seat is in full recline (flat bed)? Have you have the experience when a flight has to return to the port where it took off because of a suspected engine failure? Have you ever experience circling in the skies because of bad weather and the plane cannot land until visibility is better? Have you ever waited at the airport for 12 hours because of a missed connection? Have you ever been off-loaded from a flight because the flight is overbooked? Enough experience? -
Heh , abit off the topic
But i will like to add that the 747 Megatop you are sitting in is actually 12 years old to date lor ... cannot expect much from it right?
The Airbus 340 - 200/300 i believe you are talking about when you refer to the Jubilee is actually 4 years till date, SIA is currently making a effort to change all their long haul flight to the Boeing 777 leow ... no matter how rich they are or how poor they are, Boeing and Airbus takes 8 months to ship a new Big Top or the MEga top from date of purchase ...
And dun worry about the toilet, i have already filed tons of complains on it already, they replied a few of my mails and such saying thank you and they will make an effort to go improve it...
But personally i feel that they provide good overall service. Opinions is based on individual lah, i can understand how you feel, wait till you try Air India or Air Lanka, then you tell me about SIA
Just my 2 cents on this post