SE failed to return all calls as promised
-
Each time i called my SE, she'll said she needs to check or she's with customer and will call me back. But never return call and I'd to called her back instead. And recently, her speaking tone are like i own her a living.
Please advise what options do i have? -
from where? toyota?
-
Subaru Toa PayohOriginally posted by BrUtUs:from where? toyota? -
buy from her colleague instead lah ! She bang her head in front of you !!Originally posted by R2lover:Each time i called my SE, she'll said she needs to check or she's with customer and will call me back. But never return call and I'd to called her back instead. And recently, her speaking tone are like i own her a living.
Please advise what options do i have? -
I getting d car soon. U mean i could switch SE huh?Originally posted by storywolf:buy from her colleague instead lah ! She bang her head in front of you !! -
Hi R2lover... I've got problem with the SE also when I bought my R2... the SE simply bo chup.. he never bother to update me on the delivery and I've to called him every time to chase him for the delivery.. There was once I've called him from 2pm till 9pm to asked him to collect payment from me... and u know what.. he only return my call around 10pm.. Told him off by saying.. hey.. i need to beg u to collect payment is it?? He told me he's driving... i've replied.. wow.. drive from 2pm till 9pm plus hor.. Was so angry with him... My bf also tried calling him few times, and he dun even bother to return his calls. I've tried calling my SE team leader that I wanna change my SE but he told me I can't...Originally posted by R2lover:I getting d car soon. U mean i could switch SE huh?
Probably u wanna complain to their manager instead..
Anyway I've already got my car.. but on the day to meet the SE to collect my car.. I gave him a black face and asked my bf to liaise with him instead. -
Hi YoGurt75,
Good to knows that i m not alone and glad that u got the car.
I was told by her that the car will arrived on 30 Nov 2006. Once the car arrive at the Toa Payoh Showroom, she'll call me to come down for papers work & able to get the car 1 week later. On 19 Oct, was told that the COE bidding successful and car coming 1 week before 30 Nov. However the car was not deliver as promised, and told me car coming 30 Nov instead.
On 30 Nov - called her to check the status of car. Her tone was not good, and told me she'll let me know when car arrive asap. Still no return call.
So on 1 Dec, i called her at 1149hrs. she was with customer and will call me back. As usual, no return call. I called her at 1700hrs, her speaking tone is worst. And was told 2nd week of December as needs to clear LTA papers. -
Guess Subaru needs to send their SE for training.... Also, this will be my 1st and last time buying Subaru's car... bad experience with the SE...Originally posted by R2lover:Hi YoGurt75,
Good to knows that i m not alone and glad that u got the car.
I was told by her that the car will arrived on 30 Nov 2006. Once the car arrive at the Toa Payoh Showroom, she'll call me to come down for papers work & able to get the car 1 week later. On 19 Oct, was told that the COE bidding successful and car coming 1 week before 30 Nov. However the car was not deliver as promised, and told me car coming 30 Nov instead.
On 30 Nov - called her to check the status of car. Her tone was not good, and told me she'll let me know when car arrive asap. Still no return call.
So on 1 Dec, i called her at 1149hrs. she was with customer and will call me back. As usual, no return call. I called her at 1700hrs, her speaking tone is worst. And was told 2nd week of December as needs to clear LTA papers. -
Originally posted by YoGurt75:Guess Subaru needs to send their SE for training.... Also, this will be my 1st and last time buying Subaru's car... bad experience with the SE...
Agree. Subaru service sucks!
How to complaints to her manager? As i dunno who's her manager. -
I also dunno who is the manager.. Just call the HQ number and request to speak to the Outlet Manager...Originally posted by R2lover: Agree. Subaru service sucks!
How to complaints to her manager? As i dunno who's her manager.
BTW, my SE is Dillon. -
Thanks.Originally posted by YoGurt75:I also dunno who is the manager.. Just call the HQ number and request to speak to the Outlet Manager...
BTW, my SE is Dillon.
Mine SE is Jessie. -
Dun mention. Hope u get ur car soon...Originally posted by R2lover:Thanks.
Mine SE is Jessie.
-
Strange... I booked the car earlier than you but you got car first.Originally posted by YoGurt75:Dun mention. Hope u get ur car soon...
Hmmm... I needs to knock some sense out of the SE. -
Is it that u booked the car earlier than me? Think really have to keep pestering/complaining bah...Originally posted by R2lover:Strange... I booked the car earlier than you but you got car first.
Hmmm... I needs to knock some sense out of the SE. -
Originally posted by YoGurt75:Is it that u booked the car earlier than me? Think really have to keep pestering/complaining bah... Thank you again.
Switching to complaints mood now & charge straight at the TP Subaru outlet. -
Originally posted by R2lover: Thank you again.
Switching to complaints mood now & charge straight at the TP Subaru outlet. gd luck -
why does everyone love phonecalls so much? they're usually pointless and a waste of time. do what i do. drive down to the place and find the person. make the phonecall when u're switching off ur engine. if they're busy, say u're already here and show up in front of their face. they'll have to attend to u next. and they can't run.
if you're not driving, just take whatever transport u take and make the call when u alight from ur transport. -
That what i did on 25 Nov. I went down to showroom to find her. She said she'll look for us once she done with this customer. But waited for more than an hour, & saw her with another customers. So we left and signal her to call us but still no follow-up from her.
Still no use la!Originally posted by Tayysj:why does everyone love phonecalls so much? they're usually pointless and a waste of time. do what i do. drive down to the place and find the person. make the phonecall when u're switching off ur engine. if they're busy, say u're already here and show up in front of their face. they'll have to attend to u next. and they can't run.
if you're not driving, just take whatever transport u take and make the call when u alight from ur transport. -
1 hr? so little.. muz prepare a whole day free.. every 15 min bug her. after 1 hr ask her for her manager
-
machiam war, need strategy one. -
wow, after getting the sales from you, really dun giv you respect liao.Originally posted by R2lover:That what i did on 25 Nov. I went down to showroom to find her. She said she'll look for us once she done with this customer. But waited for more than an hour, & saw her with another customers. So we left and signal her to call us but still no follow-up from her.
Still no use la!
complaint to manager lor. go website write in lor.
must mention name always when complainting.
if the manager dun side with the SE, then him/her kanna liao.
i frankly say , good sales man are hard to come by. also give them some allowance for mistakes la.
but when they really deserve it, then makes sure they LOST their job lor. -
subaru SE is the worse..after i sign the dotted line .im on my own..promise 2 claim bk my old car insurance for but never happen!!!btw my SE is Catherine.Avoid her at all cost!!!!
-
On Sat(02 Dec) abt noon, called Subaru HQ(Motorimage) looking for Sales Mgr. A receptionist's answered that all had left except her. But after refused to give her my name & hp nos. The PA of Sales Manager answered and she cld check the car status.
Guess wat! The car still overseas & will be in mid Dec & i get it end of this mth. But SE told me the car already here but needs LTA to approval. Why SE likes to lies huh?
The Sales Mgr in email stated that all these are miscommunication & there's no shipment arrived for Subaru cars on the 30th of Nov.
Maybe i shld go to CASE to report this unfair practices.Originally posted by revotune:wow, after getting the sales from you, really dun giv you respect liao.
complaint to manager lor. go website write in lor.
must mention name always when complainting.
if the manager dun side with the SE, then him/her kanna liao.
i frankly say , good sales man are hard to come by. also give them some allowance for mistakes la.
but when they really deserve it, then makes sure they LOST their job lor. -
go kia and look for janet.
she my cousin. -
Originally posted by missqi:go kia and look for janet.
she my cousin. Thanks.
I'll put this into consideration only if i could get back the deposit.