Toyota SE not as service conscious...
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Hi all,
Just went to both the showrooms and again, the BM SE just ignored me. Probably cos I am a single lady going there alone and they aren't exactly interested to serve me.
Went over to Kah Motors, and immediately the SE came over and asked how she can help.
4 years ago when I went, it was the same.
In the end, I bought a Honda instead of a Toyota. Though the decision wasn't exactly based on the service attitude, I thought they should at least come forward and offer information.
Deciding between Civic and Altis cos my Honda EXi is approaching its fifth year. But feel it would be quite 'boring' to sort of buy back the same Civic though it is more powerful, with leather seats, sports rims, and so was thinking of buying Altis...But the thought of going to BM again...hmmmm...sigh.
No other showrooms are like that, Renault, Ford. write in to the public relation department, that is if they have one.
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cos Borneo now like NTUC like that mah...customer so many...u dont see the NTUC auntie coming to ask u if u need help right?
lucky u were not looking for Lexus, i heard stories that they see the car u drive deciding to serve u anot.
a fellow friend went in an old car and Lexus SE told him "Toyota that side"
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Originally posted by jiayong:cos Borneo now like NTUC like that mah...customer so many...u dont see the NTUC auntie coming to ask u if u need help right?
lucky u were not looking for Lexus, i heard stories that they see the car u drive deciding to serve u anot.
a fellow friend went in an old car and Lexus SE told him "Toyota that side" 
Is like that one lah, Toyota selling like hot cakes, the SE surely will be corky cos people look for them to book cars. They dont even have to promote the car, just sit there waiting to pocket comissions.
Honda SE were the same during the time when Civic was selling like hot cakes.
If you go to those empty showrooms, the service will probably be better cos they are desparate for people to buy. So you can say that, in car industry the sales and service standard are inveresely proportional. Good sales = poor service, poor sales = better service.
This is the Singapore service mentality. It will take a long time to change. Maybe when Singapore was hit by something Hong Kong faced years ago, people will improve faster. -
yeah lor, it's true. when i accompanied my friend to look at toyota camry, the SE saw us drove an old suzuki swift in. & told us straight in the face that the camry has a 2L engine & comsumes more petrol.Originally posted by jiayong:a fellow friend went in an old car and Lexus SE told him "Toyota that side" 
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BM SEs won't be so arrogant for long because Toyota has not many silver bullets left.
Their flagship Corolla is not longer made in Japan, but replaced by Thailand-made ugly Altis and small Vios.
Their competitors have lowered prices and has come up with many good models.
Wait another 6 months and you'll see. -
Hm.... my friend driving a pinic said their after sale service also no good..... hm....Originally posted by TAL:Hi all,
Just went to both the showrooms and again, the BM SE just ignored me. Probably cos I am a single lady going there alone and they aren't exactly interested to serve me. Went over to Kah Motors, and immediately the SE came over and asked how she can help.
4 years ago when I went, it was the same.
In the end, I bought a Honda instead of a Toyota. Though the decision wasn't exactly based on the service attitude, I thought they should at least come forward and offer information.
Deciding between Civic and Altis cos my Honda EXi is approaching its fifth year. But feel it would be quite 'boring' to sort of buy back the same Civic though it is more powerful, with leather seats, sports rims, and so was thinking of buying Altis...But the thought of going to BM again...hmmmm...sigh.
No other showrooms are like that, Renault, Ford. write in to the public relation department, that is if they have one.
Then dun buy civic or altis lor.. buy other brand la...
hm..... so good... u can change car... so envy.... -
Originally posted by jiayong:cos Borneo now like NTUC like that mah...customer so many...u dont see the NTUC auntie coming to ask u if u need help right?
lucky u were not looking for Lexus, i heard stories that they see the car u drive deciding to serve u anot.
a fellow friend went in an old car and Lexus SE told him "Toyota that side" 
Then after that what happen... -
We r arrogant, we r arrogant, we will stand together and kao bei kao bu more.Originally posted by Toyota_supporter:
Is like that one lah, Toyota selling like hot cakes, the SE surely will be corky cos people look for them to book cars. They dont even have to promote the car, just sit there waiting to pocket comissions.
Honda SE were the same during the time when Civic was selling like hot cakes.
If you go to those empty showrooms, the service will probably be better cos they are desparate for people to buy. So you can say that, in car industry the sales and service standard are inveresely proportional. Good sales = poor service, poor sales = better service.
This is the Singapore service mentality. It will take a long time to change. Maybe when Singapore was hit by something Hong Kong faced years ago, people will improve faster. -
I actually managed to force one 'brochure' girl to find me one sales rep. It took her an embarrassing 10 minutes to look for one. When he finally came, I told him I wanted a test drive. He agreed and while driving, he actually said,' Lucky huh, you don't drive like other cha bo! They drive so slow and jerky.' I looked at him, quite stunned and told him I don't think all women drivers are bad drivers.
I
Once back at the showroom, he disppeared quite fast, as if the reason he wanted to come back fast was to serve another customer!! -
True, the altis look ugly at the rear.......Originally posted by stealthguy:BM SEs won't be so arrogant for long because Toyota has not many silver bullets left.
Their flagship Corolla is not longer made in Japan, but replaced by Thailand-made ugly Altis and small Vios.
Their competitors have lowered prices and has come up with many good models.
Wait another 6 months and you'll see. -
i also heard a lot of other stories...Originally posted by CarDreamer:
Then after that what happen...
(1) a guy wearing simple clothes went to BM. BM's first question to him was "did u bring your check book today?". he walked off to another car dealer next door.
(2) my colleague asked for discount at BM. he was told "if u are not interested, never mind, there are many others in the queue behind u".
(3) another friend of mine was so put off by the BM SE's attitude that he refused to testdrive and just walked off.
if they can just brush up their attitude a bit, i am sure their sale will be even better... -
Actually there is nothing much you could do since the Toyota resale value is quite stable for most people to ignore... if you are those who hope to change new car every 3-5 years, dun think many are brave enough to go those less popular japanese brands not even to mention the continental brands.Originally posted by y720:i also heard a lot of other stories...
(1) a guy wearing simple clothes went to BM. BM's first question to him was "did u bring your check book today?". he walked off to another car dealer next door.
(2) my colleague asked for discount at BM. he was told "if u are not interested, never mind, there are many others in the queue behind u".
(3) another friend of mine was so put off by the BM SE's attitude that he refused to testdrive and just walked off.
if they can just brush up their attitude a bit, i am sure their sale will be even better... -
you can go to the carpark and you will see the number of toyota there...... one level at least 2 or 3 new ones..... I feel that this batch of new toyota will be very much harder to sell off in the yrs to come..... I may be wrg abt this but we shall see.... Ya true the people there are damn rude and impolite.... even the merc provides better services.... :<
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Well, I have been to Toyota showroom a few times and also try to test drive a few times. The SE seems pretty okay. I guess we should not "one bamboo stick sink the whole shipload of people".
I am sure they also know that Toyota is a well known brand and they would also like to spend their time wisely and invest them in potential customer that has a higher chance of booking the car. That is only human nature and we should also put ourselves in their shoes. However, I do agree that they should not discriminate or screen customer based on appearance or worst still, give sarcastic remarks.
If you are sincerely interested in their product, you could always go to the SE that will give u the best service and don't let your commission go to those that don't deserve it. -
Nowadays, resale value of car is their PARF + Remaining COE. With so many Toyota cars on the road, their resale value won't be much higher.Originally posted by manualisbetter:Actually there is nothing much you could do since the Toyota resale value is quite stable for most people to ignore... if you are those who hope to change new car every 3-5 years, dun think many are brave enough to go those less popular japanese brands not even to mention the continental brands. -
I agree totally that Toyota SE are a snobbish lot. I was there a ciuple of months back, deciding to buy the Altis. The place was packed and there was no SE wanting to serve. Best part, I went up to 2 of them (they were standing there chit chatting with each other). I started to enquire about the Altis and so forth. Was I shocked by their reply! The Altis is over there, go take a look lor..so many people queing to buy already...you can wait 3 months or not? got bring cheque book? if got bring, then I will serve you later...
Well, you know what I did? I turn to my wife and said 'Told you right...Altis so common...come, we go and see the new Accord...pay cash hor?'
Well, today I am driving a City 1.5L iDSI CVT with dual airbags, ABS with EB, steermatic 7 mode and I was served by the best Honda SE, with lots of accessories throw in FOC, great after sales service and I have never regretted my choice.
Oh yes, I went back to the Toyota showroom a few days after I pick up my City. This time with 2 male buddies and we talk loudly ' Heng ah, never buy Toyota...". Bo liao right but you should have seen the faces of the Toyota SE .as we zoom off in my City... -
is IDSi version come with airbag + ABS ? If yes , might considere buying it .. HOw much you bought your CIty ? can recommend SE ?Originally posted by david3305:I agree totally that Toyota SE are a snobbish lot. I was there a ciuple of months back, deciding to buy the Altis. The place was packed and there was no SE wanting to serve. Best part, I went up to 2 of them (they were standing there chit chatting with each other). I started to enquire about the Altis and so forth. Was I shocked by their reply! The Altis is over there, go take a look lor..so many people queing to buy already...you can wait 3 months or not? got bring cheque book? if got bring, then I will serve you later...
Well, you know what I did? I turn to my wife and said 'Told you right...Altis so common...come, we go and see the new Accord...pay cash hor?'
Well, today I am driving a City 1.5L iDSI CVT with dual airbags, ABS with EB, steermatic 7 mode and I was served by the best Honda SE, with lots of accessories throw in FOC, great after sales service and I have never regretted my choice.
Oh yes, I went back to the Toyota showroom a few days after I pick up my City. This time with 2 male buddies and we talk loudly ' Heng ah, never buy Toyota...". Bo liao right but you should have seen the faces of the Toyota SE .as we zoom off in my City... -
Yes, the highest spec City comes with dual airbags, ABS with EB, CVT and 7 speed steermatic and of course the only rear ultra seat in its class. I bought mine at $69,500 back in Feb 04.
The SE that serves me is Alice Goh. Young lady, mid 20s. You talk pwerful English, she also can talk the same, you talk like ah beng, she also can talk like ah lian...haha...thats the best part of it...
now the price have drop to $66k, with the introduction of the VTEC version but iDSI still best value for money. Max power at 2700 rpm copares to VTEC at 5500rpm and FC is 600 km on 42 litres..and auto some more...well, you do your sum..
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Actually this is going on for many years. I just went recently and it is still the same.
I have been thinking to shoot one petition (with many many names) to inform Toyota Japan on the fine service of BM. (Just too bad, they got the no.1 selling car in Singapore...) -
Agreed.Before my dad get his altis, i did go to BM,wanting to test drive that car...Guess wat did the SE tell me off when i approach?Originally posted by TAL:Hi all,
Just went to both the showrooms and again, the BM SE just ignored me. Probably cos I am a single lady going there alone and they aren't exactly interested to serve me. Went over to Kah Motors, and immediately the SE came over and asked how she can help.
4 years ago when I went, it was the same.
In the end, I bought a Honda instead of a Toyota. Though the decision wasn't exactly based on the service attitude, I thought they should at least come forward and offer information.
Deciding between Civic and Altis cos my Honda EXi is approaching its fifth year. But feel it would be quite 'boring' to sort of buy back the same Civic though it is more powerful, with leather seats, sports rims, and so was thinking of buying Altis...But the thought of going to BM again...hmmmm...sigh.
No other showrooms are like that, Renault, Ford. write in to the public relation department, that is if they have one.
He says"Today is weekend,alot of pple,if u wan to test drive,come on wk day..."
I almost punch him....Think i young no $ to buy car ah!!!! -
I think we should complain to BM boss about their SEs or even write in to Japan Toyota HQ. We do not deserve to be served or be getting such attitude. We are paying 'blood sweat' money and yet this is what we get.
I also heard from my colleague who just recently bought a Vios. There was something wrong with the boot release and he called his SE. That guy don't even care to entertain him and tell him he's busy and just hang up. My poor friend has to go down to the workshop and wander around for help. So much for BM great after sales pitch. Yes Toyota is No.1 in engineering, No.1 in reliability, No.i in after sales value but their personal factor really hits the bottom. -
I really hope tat all of the car lover can stop supporting toyota.
Damn lousy SE...
If u are not:
1) 40yr and above
2) Wear tie and and suit
3) hold a stack of cash in yr hand
Then i think no one will care for u... unless it is a weekday and they are bored till nothing better to do.. then u might have a chance to ask.
I have give up vios for matrix and i will not regret.. just the service from SE have make me more than happy to sigh the dotted line..
Wat 4-5 months wait for vios..
To hell with them -
Buying a car... the service of the car is secondary..... dun let this noise change the choice of your car....
talking abt Hyund** salesperson... they are same as the rest of the industry....... most of the salespple are very nice when they want you to sign on the dot..... after that.... u can sense their change in attitude.....cheez -
These SE depends on their Toyota brand. As long as Toyota is number one, we are stuck with this type of SE. May be they are too busy or may be there is no need to sweet talk customers that make them so arrogant.
I suppose all SE in Singapore loves to sell Toyota because they do not need to work so hard ! Also a good retirement job... can shake legs, talk on mobile, no wastage of saliva, only need to say Yes and No, no eye contacts required. If threaten, just shout 'hello, u buying or not, open your eyes, this is Toyota !
Customer service will only improve when another brother do their R&D and comes in to say: Toyota...so what, I am better than u
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I went to BM, after looking at the Toyota, I had to consider because I am lossing $13K on my current ride just for 1 yr, and the current ride is only a Lancer.
The BM SE actually said, if you can't bear the loss, just continue to drive your Lancer lor!!
Never step into BM showroom since