Originally posted by charlize:If I really ask him, he will detail a 1000 page contingency route plan to bring you from point A to point B in any part of Singapore in the least amount of time and least amount of fares.
i think he's actually starting on the contingency plan!!
Originally posted by the Bear:i think he's actually starting on the contingency plan!!
He deserves to be CEO.
Originally posted by charlize:He deserves to be CEO.
SACK THE HAG-TROLL CEO!!!
TALKING BUS FOR CEO!!!
Originally posted by the Bear:SACK THE HAG-TROLL CEO!!!
TALKING BUS FOR CEO!!!
I believe he could be starting on the contingency plan for the EWL soon by tonight.
any longer and we will have thousands of dead bodies in that tunnel
hey guys, come on every year fare hike, they must have better service to warrant for those bright ideas and proposals.
these recent spike of events- they were truely
AN honest mistake
There was one guy who kana all the three breakdown and walked the tunnel two times.
I heard it from the radio.
As what the minister have recommended,
"Cheaper" Maintenance, "Faster" Breakdown, "Better" Income Opportunity.
Please kindly bring extra cash for your taxi rides later.
Originally posted by Medicated Oil:There was one guy who kana all the three breakdown and walked the tunnel two times.
I heard it from the radio.
As what the minister have recommended,
"Cheaper" Maintenance, "Faster" Breakdown, "Better" Income Opportunity.
Please kindly bring extra cash for your taxi rides later.
That guy needs to buy 4D or toto.
Now tourists have poor impression of our world class transport.
http://www.channelnewsasia.com/stories/singaporelocalnews/view/1171943/1/.html
Extract:
While many commuters Channel NewsAsia spoke with said it was quite a seamless
process to get on the shuttle bus service, many still voiced concern over the
reliability of the train system.
A commuter said: "We're actually
tourists here for three days so we are quite surprised it happened so
frequently."
Another said: "This the third time already right? Yeah, so a
bit not reliable now."
what i observed other than these frequent breakdonws, crowded areas, with facilities that commuters don;t really need, all may tag to a higher price tag to traingin o the trains. also instead of lookin out for stuff, standing by to help commuters ioften observed those smrt stuff at stations chatting while on duty instead, the fare card top up machine always won;t accept my 50 dollar notes, and when some idiots stand right in front of walkways and ticketing entrance and exit - during rush hours, the security and station control pesonnel just turn a blind eye away instead of asking them to stand aside. also smrt office stuff wearing their landyard during lunch hours chopping sits and laffing out loud at coffee shops during lunch hours - plus the every increasing price hikes and fares.
the train depots getting analled twice, a seerious laspe in depot security when they even have survalance cams!
smrt its time to wake up the idea !
At around 1110 hours there is an eastbound train arriving at Buona Vista, saying that it will terminate at Ang Mo Kio. Did anyone know what does the route looks like?
reallly a series of mishaps for many...one after another....luckily this morning incident happens on saturday and not monday morning when most are back to work...that would be even disastrous.....hopefully all these wont happen again....roads would be jammed with buses, taxis, as well as a load of foreigners squeezing up the bus with the locals....
what really happened? several MRT incidents in 2011alone ....
can our system take the increasing population added on by the foreigns in the MRT train as well as the obsesities of our locals?
since its advent as far back as 1987, MRT has been operating for 24 years to date...for such a large scale and sophisticated system, its life span should be much longer than that....of course that boils down to the daily maintenance of the system as well as the back up power system if it runs into failure.....and regularly followed up by engineers, auditors all the way up to the top management....again how the ground staffs are being trained and paid towards quality work as well as incident/ disaster response and recovery management....
its mere 24 years.....how was the system established and procured in the first place? What were the service level agreements with the suppliers? who is in charge of the procurement now and then? were certain technical gaps that time resolved or remain till it erupts? were there regular checks on the back up power system?
there should be a total review of the system - not just focussing on technical areas..but the whole management process as well.....
The Boss have already cancelled his leave to assure every one that an inquiry will be conducted on the whole system.
So, all areas will be look into for this inquiry.
All the concerned staff have already burning midlight oil to check the whole system to ensure that all of us can performed our xmas shopping without any more disturbance.
So, they will leave no stone unturned to rectify all existing and hidden issues.
What every one need now is a little patience and understanding for all the checks to be performed properly and not in haste.
As for the CEO, she have to take the full responsibility for the issue and to move on after fixing all the issues.
But, we already have some one who made loads of mistake and loss and is still in position.
Eh saw at Raffles Place this morning SMRT personnel holding paper showing how to get to other stations from Raffles Place[using Fullerton Hotel bus stop], this was before bridging bus service started.
Prior to that around 0750hrs, 2 policeman station on the road os SCB battery road totally clueless...
There were close to 20 people standing on both sides on the road near SCB/UOB plaza 2 unsure what to do as they were directed up to take shuttle which did not come till later...
group eventually made their way to fullerton hotel bus stop after info was given to them to take alternate transport ie SBST/SMRT buses to their destination.
After crowd disperse, MIB in subaru drove off...
Around 0830, SMRT personnel came to direct passengers
ACx
When it was announced in 2002 that Ms Saw Phaik Hwa would become SMRT's chief executive, eyebrows were raised.
She was someone outside the military and public sector elite, and a woman to boot.
It did not matter that she had 19 years' experience in duty-free retail chain DFS Venture Singapore, rising to become a regional president who oversaw 1,000 staff in Singapore, Malaysia and Indonesia.
Service is key
'Today, service is the buzzword everywhere in every industry... As a company, we don't want to see the ride as the only service which is important. There must be good service in every transaction with every customer.'
MS SAW, on making it a priority to improve service
WHO IS SAW PHAIK HWA?
Industry people and analysts sniffed at her mainly retail and marketing background and absolute lack of experience in running a large public transport business.
But Ms Saw was unfazed.
'I'm here to manage a public organisation where there is a lot of service involved and profits are important,' she said in one interview. 'I have done this all my life. It's really about running a very big business very efficiently.'
She put it this way in another interview: 'I didn't have to learn to be a CEO; all I needed was to learn a new trade.
'It's like running the same show, just that you have a different cast, a different storyline, and they fall in love and seek revenge at different times.'
Nine years later, the plot has taken a decidedly dire twist and Ms Saw now finds herself very much the villain.
The 57-year-old CEO has attracted most of the blame for a series of breakdowns on SMRT's rail lines.
The worst occurred during a five-hour breakdown on Thursday, when one desperate passenger had to smash open a window to let air into the stiflingly hot carriage of a stalled train.
Barely 36 hours later, the same train line suffered another seven-hour outage, just as commuters were rushing into town on the last weekend before Christmas.
Online, netizens are howling for her resignation, one even coming up with a template resignation letter on his blog. At Hong Lim Park on Saturday, 80 people attended a public demonstration calling on her to quit.
How did it all come to this?
On paper, Ms Saw seems to have done well, growing SMRT's net profit from $56.8 million in 2002 to $161.1 million this year. SMRT is a company now renowned among investors here for its high dividend yield.
One area Ms Saw felt had potential was commercial space and she set about turning SMRT stations into retail paradises.
The rental of retail space in the stations now accounts for about 45 per cent of the total net earnings.
Under her watch, rail ridership has also gone up, averaging a combined 1.79 million a day in September this year. Her critics, however, note that this could also have been due to the addition of new rail lines and the growth of the resident population.
Her confidence has translated to colourful media profiling to match the explosion of colours on her head.
Ms Saw has her hair cut famously short and her fringe is almost always dyed in bright hues that include green and orange.
'If you have to dye your hair, why dye it black? So boring,' she once retorted.
'You might as well take the opportunity to do what you want. If it's not nice, just change colour, no big deal.'
But while some would agree her trademark candour has been a nice contrast to the drone of some official statements, it has also landed her in the soup on several occasions.
Asked last year about what SMRT can do about overcrowded trains, she famously angered commuters by replying: 'People can board the train; it is whether they choose to.'
SMRT was censured for a security breach in May last year that saw two foreigners break into the operator's Changi depot and spray-paint graffiti on the side of a parked MRT train.
Despite steps taken to strengthen security, a second breach occurred at SMRT's Bishan depot in August this year.
Internally, there has also been talk of instability within the ranks of top management. Recent departures include deputy CEO Yeo Meng Hin and senior vice-president of finance Catherine Kuan.
SMRT sources say that despite being pilloried in the recent breakdown, Ms Saw has been working hard behind the scenes.
She has been stationed at the company's headquarters in North Bridge Road since last Thursday night.
She spent much of Friday morning discussing strategies before holding a media conference at 3.30pm.
And when the system went down again early on Saturday, The Sunday Times learnt that Ms Saw visited the affected stations in Bishan, Toa Payoh and Orchard.
She walked the tunnels at Orchard to assess the damage there before going to Bishan depot to look at the damaged trains.
For someone who has always promised to make 'improving service' a priority, it looks like Ms Saw now has her work cut out for her.
'As a company, we don't want to see the ride as the only service which is important,' she once said. 'There must be good service in every transaction with every customer.'
With a Committee of Inquiry looming and a panel called in to relook at the company's procedures, it looks like SMRT will have to go back to basics in the next few months.
'There's only one way, (and that) is to get better at this,' said Ms Saw at the close of Thursday's press conference.
That remark should apply as much to the company, as it does to her.
Mr Lui 1st reaction from return is to examine the SOP.
If eveything follow SOP, what happened if the situation is not covered by it ?
Just like the back up power of the train did not power up the light and ventilation.
Should we suffocated and die so we can maintain the SOP ?
'I'm here to manage a public organisation where there is a lot of service involved and profits are important,' she said in one interview. 'I have done this all my life. It's really about running a very big business very efficiently.'
===================
the public may not like her but i believe the shareholders do.
she brings in the money. as she said, 'profits are important'.
With all the profit she bring in, she also ignore the number 1 rule for customer service - customer is always right.
Now she is paying the price of cutting cost for the basic.
As one of the website stated, the SMRT story is the same for Singapore.
Old guard worked hard to create the miracle for SIngapore.
The new guards took over and assume every thing will always to be smooth.
Start cutting corner to maximise profit and ignoring the people. (Cos they will complain, boycott and suck thumb with the price hike in the end)
In the end, who pay the price ?
The crack is also showing on the other transport company with all the incidents highlighted in STOMP. (We have quite a few serious bus accidents this year)
If we dun voice our right and keep on being forgiving, every one of us will suffer the consequence cos none of them take any public transport at all.
i agree totally we should all voice out.
i hope its not too late to reverse the situation of this country.
If the SOP make sense and it's proper, then there's no issue...
Ppl on the ground just listen to orders or instructions..
Anyway, if anything, the whole transportation model has to change.. No more of the days relying on just MRT - feeder bus system
Originally posted by sbst275:If the SOP make sense and it's proper, then there's no issue...
Ppl on the ground just listen to orders or instructions..
Anyway, if anything, the whole transportation model has to change.. No more of the days relying on just MRT - feeder bus system
Yes the system will have to change to cope the increase commuters.
NS-EW trains to run slower; dislodged "claws" found in tunnels
SINGAPORE: Trains for the North-South and East-West Lines will be running slower, as the Land Transport Authority (LTA) has asked SMRT to apply a temporary speed restriction of 40 kilometres per hour in certain areas.
At a media conference on Sunday afternoon, Transport Minister Lui Tuck Yew said this will add five minutes to an end-to-end journey, which normally takes 60 minutes.
Fewer trains will also be in service, as some have been damaged.
This means that fewer trains will be in service during peak hours.
An
overnight inspection of Singapore's rail system by the LTA found
several "claws" dislodged, mainly at sections of tunnels in the city
area.
These claws secure the third rail to the support structure.
They were found in areas where floating slab tracks are installed to minimise vibrations to nearby buildings.
The
LTA will continue its investigations to determine if there's any
correlation between the floating slab tracks and dislodged claws, as
well as if there are any other contributing factors.
The LTA wants SMRT to closely monitor the tracks, including the third rail.
It
has also urged SMRT to install monitoring equipment to measure train
vibration in these tunnel sections to ensure that the floating track
structures are functioning well to absorb vibration.
The LTA has completed full inspection of the tracks and trains on the North-South and East-West Lines.
Services resumed at 11am, with the southbound stretch from Ang Mo Kio to Marina Bay starting later at noon.
The
LTA said services resumed later than planned to allow the team of
engineers to complete inspection of the tracks and trains and rectify
the problems.
It said, while train services have fully resumed, much more work must be done.
It said more time is needed to identify and analyse how the equipment damage occurred and caused disruptions.
A
team of 150 staff from LTA and SMRT worked overnight, covering the
tracks to examine the third rail which carries power supply to the
trains.
The LTA said the findings have helped them better
understand the possible reasons for the two disruptions on the
North-South Line on Thursday night and Saturday morning.
It said
it is committed to get to the bottom of the matter and seeks the
public's understanding and patience while it carries out the
investigations and restores public confidence.
- CNA/ck
Wah, it's true according to the above report.
Rental income makes up 45% of net earnings.
Soon it will overtake fares as the dominant income earner.
any contingency plans for tml?
Originally posted by Fcukpap:any contingency plans for tml?
Is that so hard to plan?
If cannot take mrt, then have to take bus or cab lor.