Credit cards
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Be sure and cancel your credit cards before you die. This is so priceless, and so so easy to see happening, customer service being what it is today.
A lady died this past January, and Citibank billed her for February and March for their annual service charges on her credit card and added late fees and interest on the monthly charge. The balance had been $0.00, now somewhere around $60.00.
A family member placed a call to Citibank. Here is the exchange:
Family Member: "I am calling to tell you she died in January."
Citibank: "The account was never closed and the late fees and charges still apply."
Family Member: "Maybe, you should turn it over to collections."
Citibank: "Since it is two months past due, it already has been."
Family Member: So, what will they do when they find out she is dead?"
Citibank: "Either report her account to frauds division or report her to the credit bureau, maybe both!"
Family Member: "Do you think God will be mad at her?" (I really liked this part!!!!)
Citibank: "Excuse me?"
Family Member: "Did you just get what I was telling you - the part about her being dead?"
Citibank: "Sir, you'll have to speak to my supervisor." (Duh!)
Supervisor gets on the phone:
Family Member: "I'm calling to tell you, she died in January."
Citibank: "The account was never closed and late fees and charges still apply." (This must be a phrase taught by the bank!)
Family Member: "You mean you want to collect from her estate?"
Citibank: (Stammer) "Are you her lawyer?"
Family Member: "No, I'm her great nephew." (Lawyer info given)
Citibank: "Could you fax us a certificate of death?"
Family Member: "Sure." (Fax number is given)
After they get the fax:
Citibank: "Our system just isn't setup for death. I don't know what more I can do to help."
Family Member: "Well, if you figure it out, great! If not, you could just keep billing her. I don't think she will care."
Citibank: "Well, the late fees and charges do still apply." (What is wrong with these people?!?)
Family Member: "Would you like her new billing address?"
Citibank: "That might help."
Family Member: " Odessa Memorial Cemetery , Highway 129, Plot Number 69."
Citibank: "Sir, that's a cemetery!"
Family Member: "What do you do with dead people on your planet?
PRICELESS!! -
realli happen har?
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my colleague had to file income tax form for her husband who died in june 2006
real case! -
could be kinda sad.
but the credit card company ppl muz have been robots -
as long as it comes to the big M... there's no stopping of the insanity...
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when money is the factor, no one understand what is the meaning of death
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teach those staff a lesson by dropping a letter to their manager & newspapers...
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pay them in hell money.
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serious??
is the staff tat heartless??
tat time i just called n ask them to waive annual + interest, immediately ok.
never ask if im dying or wad leh.. (joking, sorry, no offense) -
mayb shd ask them try sending to the new addr, see if they get their payment hahahaha
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actualli there is a credit shield that we can apply, so that we are being protected if we meet any mishap.
Having a credit shield means if we die or permanent disabled, we need not repay the balance to the bank. -
What can the bank do with the dead people??
And how am I going to cancel the account with the bank after I pass away.? -
there are many such accounts in banks, from savings to FDs......Originally posted by joce:What can the bank do with the dead people??
And how am I going to cancel the account with the bank after I pass away.?
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This is funny sia...
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amazing.