User Monitoring Most Effective When BlendedHalf of all mission-critical Web site problems are found by disgruntled users, not IT teams, according to Coradiant, a real-user monitoring product provider.
"It's as if you were sitting in restaurant, and my job was to check to make sure your coffee was warm, and I'm going around once a day, not every five minutes," Vice President of Product Management and Co-founder Alistair Croll said during a recent interview. "It's something I wouldn't know about unless users start screaming and saying the coffee is cold."