Trend micro online

• DriftingGuy

  8 May 06, 10:06

  
  Hey guys.. I have a problem accessing my online scanner. When I tried to connect and when it starts "Updating and starting housecall";
  
  it replies with an error message saying "An error occurred while trying to transfer data from the internet! Do you want Trend Micro Housecall to try again transferring the data?"
  
  It keeps replying that message even while i click "ok"
  
  And I tried it on internet explorer and firefox, both didn't work
• meltz

  8 May 06, 10:14

  juz delete the folder install in yr pc will do ... trendmicro will install a fresh copy in yr pc
  
  C:\Documents and Settings\yrprofile\.housecall
• DriftingGuy

  8 May 06, 10:21

  
  u mean delete the whole folder har? I did liao... now when it tries to update my housecall the bar is "idle"
  
  then i go and click on the error0.log file and i got several messages:
  
  2006-05-08 10:23:45.515 SEVERE [java:hc.Config] Failed to verify domain "http://housecall65.trendmicro.com/housecall/ui-cached/html/default/banner.xml?locale=en_GB&impl=applet/html/java", HouseCall Server rejected!
  2006-05-08 10:24:53.796 SEVERE [java:hc.Config] Invalid HouseCall Server URL "null"
  2006-05-08 10:24:53.796 SEVERE [java:hc.applet.process.ReportThreatFindings] Cannot send out report information, caused by ; Failed to verify and configure domain
  
  Do you know what they mean?
• meltz

  8 May 06, 10:24

  Originally posted by DriftingGuy:

  u mean delete the whole folder har? I did liao... now when it tries to update my housecall the bar is "idle"
  
  then i go and click on the error0.log file and i got several messages:
  
  2006-05-08 10:23:45.515 SEVERE [java:hc.Config] Failed to verify domain "http://housecall65.trendmicro.com/housecall/ui-cached/html/default/banner.xml?locale=en_GB&impl=applet/html/java", HouseCall Server rejected!
  2006-05-08 10:24:53.796 SEVERE [java:hc.Config] Invalid HouseCall Server URL "null"
  2006-05-08 10:24:53.796 SEVERE [java:hc.applet.process.ReportThreatFindings] Cannot send out report information, caused by ; Failed to verify and configure domain
  
  Do you know what they mean?

  try to clear temp and cache file .. delete the folder also .. anything releated to trendmicro juz delete
• DriftingGuy

  8 May 06, 10:33

  
  Hmm deleted everything liao lei... sign.. nevermind thanks for the help meltz
• meltz

  8 May 06, 10:34

  Originally posted by DriftingGuy:

  Hmm deleted everything liao lei... sign.. nevermind thanks for the help meltz

  that wat i did when it happen ... it dont like u so wont work for u
  
  have u deleted this folder ??
  
  C:\Documents and Settings\----\Application Data\Trend Micro
• blackchickenahkai

  8 May 06, 10:47

  Originally posted by meltz:

  that wat i did when it happen ... it dont like u so wont work for u
  
  have u deleted this folder ??
  
  C:\Documents and Settings\----\Application Data\Trend Micro

  as ah yi always says...
  reformat lo..
  haha..
  then ppl like ah yi no need eat liow
• FireIce

  8 May 06, 10:48

  firewall?
• DriftingGuy

  8 May 06, 11:18

  Originally posted by FireIce:

  firewall?

  It worked fine before... and then i had this problem for the last two weeks
• ndmmxiaomayi

  8 May 06, 11:22

  Originally posted by blackchickenahkai:

  as ah yi always says...
  reformat lo..
  haha..
  then ppl like ah yi no need eat liow

  I where got like that say....
  
  If I say, I no need to work.
• ndmmxiaomayi

  8 May 06, 11:24

  Originally posted by DriftingGuy:

  u mean delete the whole folder har? I did liao... now when it tries to update my housecall the bar is "idle"
  
  then i go and click on the error0.log file and i got several messages:
  
  2006-05-08 10:23:45.515 SEVERE [java:hc.Config] Failed to verify domain "http://housecall65.trendmicro.com/housecall/ui-cached/html/default/banner.xml?locale=en_GB&impl=applet/html/java", HouseCall Server rejected!
  2006-05-08 10:24:53.796 SEVERE [java:hc.Config] Invalid HouseCall Server URL "null"
  2006-05-08 10:24:53.796 SEVERE [java:hc.applet.process.ReportThreatFindings] Cannot send out report information, caused by ; Failed to verify and configure domain
  
  Do you know what they mean?

  Is Java installed?
• DriftingGuy

  8 May 06, 11:25

  Originally posted by meltz:

  that wat i did when it happen ... it dont like u so wont work for u
  
  have u deleted this folder ??
  
  C:\Documents and Settings\----\Application Data\Trend Micro

  Hmmm i dont have this folder lei..
  
  Is there any other free online scanners that are as good as trend micro.. i am thinking its the virus thats causing all this problems haha
• DriftingGuy

  8 May 06, 11:26

  Originally posted by ndmmxiaomayi:

  Is Java installed?

  Yea Java is installed.. I also enable active-x in my ie
• ndmmxiaomayi

  8 May 06, 22:15

  Originally posted by DriftingGuy:

  Yea Java is installed.. I also enable active-x in my ie

  Using wireless?
• DriftingGuy

  8 May 06, 23:31

  
  Thanks for all the help.. although i still cant access the anti virus yet
• meltz

  8 May 06, 23:53

  Originally posted by DriftingGuy:

  Thanks for all the help.. although i still cant access the anti virus yet

  maybe virus or spyware .....
  
  try using trendmicro anti spyware scan first
• DriftingGuy

  11 May 06, 00:21

  Originally posted by meltz:

  maybe virus or spyware .....
  
  try using trendmicro anti spyware scan first

  I used bit defender to scan... and found several viruses! Then I tried trend micro after that.. again to no avail
• chanff8

  11 May 06, 12:28

  Some viruses are able to evade detection by some antivirus softwares. So when one can't work, use another