Erm, can you be more exact on Blue Screen of Death? What message you see from there?Originally posted by fudgester:Just five minutes ago while I was surfing sgforums and a Diablo II strategy website I received the infamous Blue Screen of Death.
I immediately switched off my laptop and waited a few minutes. Now, upon startup, everything seems normal. Weird. I don't know what's wrong.
I don't know what to do now besides doing a virus scan using Trend Micro. Any suggestions?
Should I do a hijackthis scan and post the results here or something?

just curious, how do make that screenshot of the blue screen???Originally posted by ndmmxiaomayi:Start your Diablo II again and see if you get the error again. Then copy down the errors, especially the boxed ones:
I don't know, I copied this picture somewhere. I only boxed up the important parts.Originally posted by mochou:just curious, how do make that screenshot of the blue screen???
normally pressing "printscrenn" and then paste in in MSpaint sure wont work.
software that can save screen shot wont be working when the blue screen comes.
so how?
Ok I did what you said, and this is what I got when I checked System:Originally posted by MosPyramid:Erm, can you be more exact on Blue Screen of Death? What message you see from there?
Anyway you can right click "My Computer">Manage>Computer Management (Local)>System Tools>Event Viewer
Check what is the last event you had before entering BSoD.
Check both Application and System.

Hmm... MSN Messenger. That's about it.Originally posted by ndmmxiaomayi:Besides surfing the Net, are you doing anything else? Any programs are opened, say Windows Media Player?
Don't think that's the cause for BSOD.Originally posted by fudgester:Hmm... MSN Messenger. That's about it.
I also have ZoneAlarm firewall and Trend Micro OfficeScan in the background.
I don't think so either. Which is why I'm vexed at the moment.Originally posted by ndmmxiaomayi:Don't think that's the cause for BSOD.
Download the hotfix from Microsoft before going off.Originally posted by fudgester:I don't think so either. Which is why I'm vexed at the moment.
Anyway, I'm going offline now, and I'll continue monitoring my computer over the next few days. If I do get another BSOD, I'll be careful to take note of the error message and post here again.
Thanks to everyone for all your help.![]()
In my opinion, your combined usage of Trend Micro and ZoneAlarm is a sure way of inviting BSODs. And usually, BSODs are pointers to memory violation or conflict errors, brought on by applications, or failing RAM modules or a combination of software and hardware faults.Originally posted by fudgester:Hmm... MSN Messenger. That's about it.
I also have ZoneAlarm firewall and Trend Micro OfficeScan in the background.
The BSoD occurred while I was updating my Blogspot blog (using Firefox). I was also browsing sgforums in another window. Other programs running in the background are ZoneAlarm firewall, Trend Micro Officescan, and MSN Messenger 7.5.Originally posted by ndmmxiaomayi:I think there are problems with your USB controller, based on this Microsoft Support article.
Did this happen when you are trying to start or shut down the computer? If yes, it's quite likely that it's your USB controller and you probably have to change your motherboard.
If this article doesn't help, the next nearest article I found is this. All you have to do is to download the file, and see if it helps. Update us again.