USB printer detection woes
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I've got this new USB printer, Canon s9000.
Most of the time, my computer will pop this dialogue box (see below) when I insert the usb cable.
As a result, I can't get my computer to detect the printer at all.
- I've tried changing the USB cable.
- I've installed the latest printer driver (only by chance because the printer was detected just that once for the installation to finish successfully).
- The printer just came back from servicing and the guys there successfully did a print test using Win98. I'm using WinXP.
- Printhead was changed.
What could be the problem here?
Anyone faced with this problem before?
Help is greatly appreciated!
Computer specifications:
Pentium 4, 2ghz. 2g ram. WindowsXP SP2
Update
After searching the internet, it seems that people tried shutting down the computer and pulling out the plug to release the static.
It worked for me at the detection stage. Meaning, in the Printers and Faxes window, it showed that s9000 is ready.
But when I tried to print, it says that printer is not responding.
I pull out the usb cable and replug and got the error message again. -
How old is your PC? Is it bought before 2002?
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Have you try shutting down your computer, unplug and plug in your USB printer, switch back on your computer? It works sometimes...
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Install the driver comes with your printer?
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Originally posted by ndmmxiaomayi:How old is your PC? Is it bought before 2002? July 2002
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Originally posted by MosPosterior:Install the driver comes with your printer? I installed the latest driver I downloaded from their website, instead of the CD.
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I'm afraid that your computer might be too old to detect the new USB hardwares.Originally posted by Parka: July 2002
Try updating the drivers for your USB hubs. The latest version is 5.1.2600.1106 -
Can click on the box and see what's the error message and show us here? mayb you follow the message u can also solve it yourself
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That should be the point..Originally posted by Parka: I installed the latest driver I downloaded from their website, instead of the CD.
The CD will definately contain more useful drivers than those in the net..
The CD will know what your PC needs, the latest driver in net might be for WinXP SP2 or even Long Horn.
Since your printer doesn't need any new colour defination, the driver from your CD should be more than enough.. -
Originally posted by troublemaker2005:Can click on the box and see what's the error message and show us here? mayb you follow the message u can also solve it yourself It will just show that there's some device connected to one of the USB ports.
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Originally posted by ndmmxiaomayi:I'm afraid that your computer might be too old to detect the new USB hardwares.
Try updating the drivers for your USB hubs. The latest version is 5.1.2600.1106 How do I go about updating them? -
Either through Windows Update or you right click My Computer, Properties, Hardware, Device Manager.Originally posted by Parka: How do I go about updating them?
Right click on USB Root Hub, Update Driver. -
Originally posted by ndmmxiaomayi:I'm afraid that your computer might be too old to detect the new USB hardwares.
Try updating the drivers for your USB hubs. The latest version is 5.1.2600.1106 My driver version is 2.2.2.0
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borrow this thread a bit... how do people post just a section of their print-screen pic huh? example: the dialogue box in the first post....
or sometimes just a sentence of a chinese text like below:-
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Print screen first. Then go to MS Paint, use the select tool and cut off the part you want.Originally posted by TehJarVu:borrow this thread a bit... how do people post just a section of their print-screen pic huh? example: the dialogue box in the first post....
or sometimes just a sentence of a chinese text like below:-
Paste in a new blank MS Paint, adjust the size accordingly, save it and post it up. -
thanks mayi!
but after i pasted it, how to adjust the size....... (see, got so much blank space at the bottom...) -
find your prob 'complicated'. you claim that your s9000's a new printer then you say it just come back from servicing. please if you have the the user and installation manual please follow it step by step religiously. i have downloaded the s9000 user guides over at canon.com.sg and its not very user friendly. miss a step and most probably it will not work. i know of scanners and printers and other peripherals that may have rather 'complicated' installation process too.Originally posted by Parka: I've got this new USB printer, Canon s9000.
Most of the time, my computer will pop this dialogue box (see below) when I insert the usb cable.
As a result, I can't get my computer to detect the printer at all.
- I've tried changing the USB cable.
- I've installed the latest printer driver (only by chance because the printer was detected just that once for the installation to finish successfully).
- The printer just came back from servicing and the guys there successfully did a print test using Win98. I'm using WinXP.
- Printhead was changed.
What could be the problem here?
Anyone faced with this problem before?
Help is greatly appreciated!
[i]Computer specifications:
Pentium 4, 2ghz. 2g ram. WindowsXP
try going through the installation process again patiently step by step against the user manual. -
After this, click on the select tool again. Click on anywhere, as long as it's the big blank white space as you have shown in the picture. You will see some small dots. To adjust, scroll to the bottom, an updown cursor will show up if you are at the dot. Just click and drag up, the size will be adjusted. Same goes for adjusting the width.Originally posted by TehJarVu:
thanks mayi!
but after i pasted it, how to adjust the size....... (see, got so much blank space at the bottom...) -
I've tried updating. Most are 5.1.2600.0 or 5.1.2600.2180.Originally posted by ndmmxiaomayi:I'm afraid that your computer might be too old to detect the new USB hardwares.
Try updating the drivers for your USB hubs. The latest version is 5.1.2600.1106
The error dialogue still pops. -
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Originally posted by troublemaker2005:find your prob 'complicated'. you claim that your s9000's a new printer then you say it just come back from servicing. please if you have the the user and installation manual please follow it step by step religiously. i have downloaded the s9000 user guides over at canon.com.sg and its not very user friendly. miss a step and most probably it will not work. i know of scanners and printers and other peripherals that may have rather 'complicated' installation process too.
try going through the installation process again patiently step by step against the user manual. Thanks. I'll try that.
The model of the printer is 1-2 revision behind.
Physically, it's new. But because there's this problem, I sent it for servicing, and now it's back with the problem after servicing.
Frustrating. -
I don't know if this way would work, it can be frustrating. Shut down your computer and off the power supplies. Leave it there for about 30 minutes or so. Plug in the USB cable for the printer. On your power supply and start up the PC.Originally posted by Parka:I've tried updating. Most are 5.1.2600.0 or 5.1.2600.2180.
The error dialogue still pops.
See if it helps. -
troublemaker, you sleeping early ma? If no, continue helping Parka. I'm going off to sleep, got lessons tomorrow. Thanks!
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Thanks.
I suspect this is going to take quite long. No hurry -
finally can leOriginally posted by ndmmxiaomayi:After this, click on the select tool again. Click on anywhere, as long as it's the big blank white space as you have shown in the picture. You will see some small dots. To adjust, scroll to the bottom, an updown cursor will show up if you are at the dot. Just click and drag up, the size will be adjusted. Same goes for adjusting the width.
thanks mayi!
