Top reason for calling IT Helpdesk
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Forget any of your passwords lately? If so, you've got plenty of company.
Together, password trouble -- and four other problem areas -- contribute to 75% of the calls corporate help desks get, according to a new study released by SupportSoft, a provider of technology-glitch automation software. For its "IT Headache Index," SupportSoft evaluated about 2 million call logs for 20 large global companies. SupportSoft has been analyzing corporate call logs quarterly for the last two years, but this is the first time it has made its findings public, says James Morehead, company's VP of product marketing.
Password problems, including the need to reset them, make up a fifth of the calls corporate IT help desks get.
"The number of different passwords needed to get work done is staggering," says Morehead.
The other top reasons for calling the help desk include systems issues, such as hardware failures, which make up 16% of calls; enterprise software problems, such as trouble accessing ERP (Enterprise Resource Planning) applications, which also contribute to 16% of the trouble; connectivity issues, like trouble accessing a VPN or virtual private network causes 12% of problems; and e-mail complaints -- like being unable to open a message, are responsible for 11% of the calls.
The other remaining reasons users cry uncle include an assortment of trouble, including slow-running PCs and printer problems. Looking ahead, Morehead predicts deployments of Microsoft's Vista will become a new reason for users to seek out help.
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Hmm... maybe in US... not so sure in Singapore... -
No need passwords lah.. Today in technology there are biometrics and other authentication methods to determine one's identity.
Such a hassle.
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bored.
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oh yahor...
mayi, thanks for reminding ...i need to call my IT -
LOL, ah mos
Another one like Ito. -
in my 1st job, i call my IT to jio them out for kopi break...
in my 2nd job, i call my IT to jio them for morning kopi break, and to talk cock over the phone
in my 3rd job, my PC broke down, i called my IT and got a message asking me to email them...how the hell am i going to do that when my PC is down -
someone ever call to tell me that their telephone spoil -_-''
is that my business -
how can they ever call u when their phone is spoilt?Originally posted by meltz:someone ever call to tell me that their telephone spoil -_-''
is that my business -
office so many phone ..Originally posted by Mospeada:how can they ever call u when their phone is spoilt?
they call me also no use .. like i know hw to repair phone .. -
See lah, cry wolf until they don't chup you.Originally posted by Mospeada:in my 1st job, i call my IT to jio them out for kopi break...
in my 2nd job, i call my IT to jio them for morning kopi break, and to talk cock over the phone
in my 3rd job, my PC broke down, i called my IT and got a message asking me to email them...how the hell am i going to do that when my PC is down -
no wor...1st and 2nd job...i very arh with the IT pple one....easy faults, i can still troubleshoot them myself oneOriginally posted by ndmmxiaomayi:See lah, cry wolf until they don't chup you. -
They think tech support means support everything.Originally posted by meltz:someone ever call to tell me that their telephone spoil -_-''
is that my business
We also got repair air con -_-! -
AIYA..... got anyproblem just call mayi hor? right mayi?
anyway, mayi i ask ar...... how come my washing machine sho much noise ar? then sometimes slow and fast??? can u help to to fix the programming error?
any how to make my steamboat work again? use wad to scan a logfile for u to anlaysis the problem?
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mai lame, I don't repair electronics.
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Originally posted by ndmmxiaomayi:mai lame, I don't repair electronics.