A day in a life of an IT support guy
-
I think he meant: What does a IT support personnel needs to learn or have experience in, before being able to be employed/work there.Originally posted by ndmmxiaomayi:What you mean? -
IT lor...computers..Originally posted by dark_snowboy:I think he meant: What does a IT support personnel needs to learn or have experience in, before being able to be employed/work there.
to me...a good IT support personnel needs to be
1.An Adrenaline Junkie
2.Willingness to learn
3.Good observation and troubleshooting skills
4.Good foundation in IT concepts like wireless...DNS...networking...VPNs...
5.Able to cope with stress
6.Good communication skills... -
you already sum it up bro.....Originally posted by Rockhound:IT lor...computers..
to me...a good IT support personnel needs to be
1.An Adrenaline Junkie
2.Willingness to learn
3.Good observation and troubleshooting skills
4.Good foundation in IT concepts like wireless...DNS...networking...VPNs...
5.Able to cope with stress
6.Good communication skills... -
Add good patience and good humour sense. They will help you along a great way... frankly, without these 2, you will barely survive...Originally posted by Rockhound:IT lor...computers..
to me...a good IT support personnel needs to be
1.An Adrenaline Junkie
2.Willingness to learn
3.Good observation and troubleshooting skills
4.Good foundation in IT concepts like wireless...DNS...networking...VPNs...
5.Able to cope with stress
6.Good communication skills... -
able to click with the users is another major plus point alsoOriginally posted by ndmmxiaomayi:Add good patience and good humour sense. They will help you along a great way... frankly, without these 2, you will barely survive...
-
Yeah...Originally posted by duotiga83:able to click with the users is another major plus point also -
would like to try out this line in the future
-
but i can tell you...you won't want to stay there for long......Originally posted by dark_snowboy:would like to try out this line in the future -
Well... people will stop you. But humans being humans... they are just one way. Must go through the school of hard knocks.Originally posted by dark_snowboy:would like to try out this line in the future -
i came across this 'broad of director' dun even know how to add a printer own his ownOriginally posted by ndmmxiaomayi:CEO! I hate them with a passion. Everything want cheap cheap, no data loss and whatever crap, but don't want to pay. Cut costs here and there, anything, the IT people dai ji.
i stood there and laught at him -
IT range so bigOriginally posted by Rockhound:IT lor...computers..
to me...a good IT support personnel needs to be
1.An Adrenaline Junkie
2.Willingness to learn
3.Good observation and troubleshooting skills
4.Good foundation in IT concepts like wireless...DNS...networking...VPNs...
5.Able to cope with stress
6.Good communication skills...
so wireless DNS networking VPNs and still got what other more common and important ones ?
And IT support including those hardware stuff ? i mean fixing/adding/removal of computer hardware -
LOL, I will secretly laugh at him, not in front.Originally posted by martin_lim85:i came across this 'broad of director' dun even know how to add a printer own his own i stood there and laught at him -
Wireless is a specialization of its own. Knowledge of networking is required to know wireless... because wireless networking branched off from wired networking. The concepts of wired networking applies to wireless as well. You will learn about wireless technologies in addition to networking technologies that you already know.Originally posted by Unidentified:IT range so big
so wireless DNS networking VPNs and still got what other more common and important ones ?
And IT support including those hardware stuff ? i mean fixing/adding/removal of computer hardware
Networking is also a specialization of its own. DNS, VPN (you will learn it in wireless as well), routing, subnetting, etc... all fall under networking. If you haven't finished your A+ book, I don't suggest you go further.
A+ books cover a little on networking as well, get those concepts before proceeding to networking. And I have to stress one thing - know your binary, hex and decimal system well. They are needed for networking. While you have tools for that... remember that if you are setting a brand new network, there's no such thing as tools. Everything is manual.
You are expected to know how to fix PCs (that means removing and putting it back, troubleshooting them, etc), so to answer your last question, yes. But you don't need to fiddle with the engineering part of it. Although it's good to know. -
The worse part is....ask vendor come down & fixbut no idea how to fix it.....
-
The Filipinos are comming.
14,000 already here.
This not counting the Indians.