Citibank credit card staff calls me 13 times in half a day!
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STOMPer Unhappy Customer was disgusted with the Citibank Credit Card staff who called him incessantly and demanded for his documents by a certain time, even insisting that he apply for ready credit after the STOMPer refused.
Unhappy Customer shared his woes with STOMP in an email:
"After my previous application for a credit card was not followed-up properly and declined as a result, a Citibank credit card staff called me up to insist that I submit a whole new application all over again.
"He wanted the necessary documents by a specific time but due to work commitments, I was unable to email him on time.
"He ended up calling me and pestering me for my documents umpteen times!
"Worst of all, he insisted that I take up ready credit in a forceful tone, claiming I could cancel after the free period.
"When I turned him down, he sounded fed up.
"I was deeply disgusted with the level of service by this company."
Upon reading Unhappy Customer's account, STOMPer Vettel Webber recalled his similarly bad encounter with Citibank staff:
"After getting a CitiClear card, I started to receive calls from Citibank telemarketers despite many reminders to put me on the 'Do Not Call' list.
"This one telemarketer called Benjamin persuaded me to sign up for a Citibank savings account, and even arranged for a dispatch to come to my office for me to sign the documents needed to open the account.
"The nightmare started after I signed the form. Benjamin called me numerous times saying that he did not receive the photocopy of my IC.
"After he called for the fourth time, I was so pissed off that I offered to go down to a Citibank branch to submit a photocopy myself.
"To my amazement, he advised me not to do that because it would be 'troublesome' and the staff are generally rude and inattentive. He also added that there is 'a high chance that the photocopy would be lost' and that I may get into trouble with loansharks.
"Eventually, he said he received my photocopy but because it was 'too dark and not visible', I had to fax it over again.
"What happened to all the previous photocopies of my IC? He never answered that.
"When I did not sign up for the account, Benjamin's final words to me were 'If I rely on your account for my commission, I would be a million steps away from my million dollar dream.'
"I never expected such poor attitude." -
One of them called me the other day. When she realised I was not based in sg, she quickly ended the conversation and said she would get another colleague to follow up. Nothing happened.
Fucked up la these bank staff...no sense of ethics and proper code of conduct. all cheebye kia.
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They may not be the real bank staff, but rather the outsourced staff.
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and most times i hear a certain accent.
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....certain accent
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He so sure the caller is from Citibank or not >.<
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call them back 14 times lor
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Originally posted by Rock^Star:
One of them called me the other day. When she realised I was not based in sg, she quickly ended the conversation and said she would get another colleague to follow up. Nothing happened.
Fucked up la these bank staff...no sense of ethics and proper code of conduct. all cheebye kia.
so where are you based now? china?
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Hmm... Most likely outsourced call center staff who simply do as they are told.
I've received all sorts of calls these days from all sorts of places.... Citibank, Diners Club, AIA, you name it.... as far as I can tell, the operators were all Filipina.
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yes you are right. they are outsouced to some call centre.