MDA fines SingNet $50,000
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SINGNET has been fined $50,000 for a half-day pay-TV outage earlier this year.
The 12-hour outage between 6am to 6pm on Mar 1, which was caused by a software glitch, affected 10,000 households.
The penalty was announced on Wednesday by media sector regulator Media Development Authority of Singapore (MDA).
In a statement, it said it had decided to fine SingNet because it had failed to meet certain licensing obligations as a national pay-TV provider.
SingNet 'has to provide pay TV services at a reasonable quality that meets public expectations and is satisfactory to MDA. In addition, SingNet is also required to operate an efficient consumer service and provide avenues for speedy resolution of consumers' complaints on its service'.
While SingNet 'took efforts to correct the software malfunction and resume service ... the outage impacted more than 10,000 subscribers which is not insignificant and caused a lot of inconveniences'.
In addition, SingNet 'could also have provided better consumer support and resolved consumer complaints in a timely manner. SingNet's call handling was evidently lacking when consumers complained that they could not get through to their call centre for hours, and even on the day after the breakdown'.
-- ST
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Wow Singtel got fined.
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woah. like tt i wonder DBS will tio fine how much sia.....
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Originally posted by FireIce:
woah. like tt i wonder DBS will tio fine how much sia.....
Oh yah DBS the incident. -
Singtel so rich fine 50 k not a big deal.
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bcos it's the subscribers' money wat~
from all the wrong billings, extra charges...... -
song bo 50K fine -
Useless fines. Now SingNet has to increase broadband fees to cover back the cost liao...
Should give all SingNet users one week free internet. That will be more justifiable. -
50K to singtel is like a clothes pin to a finger.
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Peanuts to them.
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no choice. left hand has to slap right hand. but not so hard, hor?
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Originally posted by ditzy:
50K to singtel is like a clothes pin to a finger.
haha lol -
Originally posted by Junyang700:
Useless fines. Now SingNet has to increase broadband fees to cover back the cost liao...
Should give all SingNet users one week free internet. That will be more justifiable.yep.. i agree. FINES, we won't know where it goes.
it should be "converted" to advantages that filtered down to US, the people..
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Say FINE Singtel $50,000 or 1 million, the money go one round for wayang to everybody then end of day same same return to their own pocket. Singtel also own by garhmen wat. You FINE yourself for littering ah? Siao