Comfort current booking system getting from bad to worst!!!
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Damn it!!! recieved a booking to pick up pax at St Jain Management School off Alexandra Rd after I drop a pax at Pasir Panjang road. Went there and waited... after 5 mins dun see pax come out I called pax.
Pax ask me "Which lor are you at?" I was totally confused!!! WHAT Lorong?!!?!?!
HE IS AT GEYLANG LOR 30!!!!!! AND MDT SAY ALEXANDRA ROAD!!!! WTF!!!!!
not first time liao!!! kena a few times already!!!! STUPID SYSTEM!!!!
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cause of stoopid operator also~~~~~
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No lar , don't blame the Comfort Call Centre .
It's customer's fault .
U know customers are the one "press 1" to confirm type ....
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Originally posted by Poolman:
No lar , don't blame the Comfort Call Centre .
It's customer's fault .
U know customers are the one "press 1" to confirm type ....
dont speak too soon if u dont know the exact situation -
What pool said is true.Extract from Comfort SMS booking Q@A.
Can you tell me, my most probable pickup addresses from my previous booking records with Comfort/ CityCab? Yes.
Just send AUTO to 71222 and our system will match the 2 most probable addresses under your mobile number and SMS back to you.What bro Sandisct encounter might due to the pax didnt hear properly before comfirm.I myself encounter once before. Booking destination at Dover rd, after 5mins decided to call pax, pax said she is at Marine Parade
.So i called comfort, comfort said pax wrong button
. But hor...something the system also cockup, last monday 3 cabs when to the same pickup point, i'm one of the driver.
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Got current booking Exxon Mobil Station Jalan Buroh (West Coast near Pandan Loop), arrived, called pax, can't see you, where? Exxon Mobil Station JALAN BULOH PERINDU (in East Coast). Not operator problem? Unlikely to be pax. Try calling call centre, mostly pinoys or other FT. What do they know about sg road names. Multiple cabs is caused by iphone app booking. They already know a few months ago, but software still got bugs. Now no more display "iphone booking" cos drivers start to reject these calls. knn.
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nowadays aln avoid calls liao waste time u turn or waiting. maybe no show some more unless no street pax or ulu area then accept. hmm
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best is take call only during peak or midnite other time bo eng. sorry hor. haha
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I kena twice. Call for taxi, but before number was given to me over the phone, line was cut. (Taxi confirm but my line was cut). I called again, but this time got taxi number. IN the end 2 taxis arrived, cos the 1st once already confirm but my line was cut. Both taxis got the my same job on their MDT. I gave $5.5 to the one whose number i din get over the phone. Dunno whose fault also? SingTel? DT
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Originally posted by KCTK:
Got current booking Exxon Mobil Station Jalan Buroh (West Coast near Pandan Loop), arrived, called pax, can't see you, where? Exxon Mobil Station JALAN BULOH PERINDU (in East Coast). Not operator problem? Unlikely to be pax. Try calling call centre, mostly pinoys or other FT. What do they know about sg road names. Multiple cabs is caused by iphone app booking. They already know a few months ago, but software still got bugs. Now no more display "iphone booking" cos drivers start to reject these calls. knn.
Huh..........
You also kana ar,
Fxxk la, Red the call centre oso same same la,
that time i tio call to Jalan Buloh Perindu at east cosat, reach liao cant find the hse no,call pax, pax said she was waiting at Jalan Buroh.....Phui, still ask me what time can arrived....
Another time is tio call to No.38 Chapel rd at east coast,
So no nid i said, ur'll know the pax waiting where hor.....
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there is one time i curiosity turn into this ulu stadium lane, in front just nice another cab so i just follow behind because i not sure that road. that cab also like not very sure, like half stopping half moving then sometime swing one side sometime swing another side. i just drive carefully slowly steadyly. then in front i think we both saw one passenger wave hands big big. that front cab suddenly brake and charge forward. i dont care just signal to one side prepare to overtake if that car stop. but something funny happen, that passenger pass that stop car and wave even bigger at me who is behind. so i stop and that passenger came up very quickly and told me destination. when i drive off next to that front cab, that driver stare at me! after i pass him, i look back and saw his rooftop is On Call!..i ask is my passenger the caller..the reply from the passenger is straight NO then quiet. so i also kept queit and continue drive..
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Originally posted by RaTtY8l:
dont speak too soon if u dont know the exact situation
I don't know exact situation ? U saying me ? Do you know who is Poolman ? -
anyway , the Comfort call sucks is ONE big reason i threw my key back to them .
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Originally posted by Cash Lee:
What pool said is true.Extract from Comfort SMS booking Q@A.
Can you tell me, my most probable pickup addresses from my previous booking records with Comfort/ CityCab? Yes.
Just send AUTO to 71222 and our system will match the 2 most probable addresses under your mobile number and SMS back to you.What bro Sandisct encounter might due to the pax didnt hear properly before comfirm.I myself encounter once before. Booking destination at Dover rd, after 5mins decided to call pax, pax said she is at Marine Parade
.So i called comfort, comfort said pax wrong button. But hor...something the system also cockup, last monday 3 cabs when to the same pickup point, i'm one of the driver.This is a bug issues concerning Scheme A and Scheme B ... according to my friend .
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Usually Scheme A gets the job further from location . And usually it's Scheme B who is nearer and got the job quicker .
So Scheme B rules lar ....
Scheme A for fuck ?
Scheme A priority ? Fuck lar , u believe that ?
My friend believe Scheme A are for non fussy drivers , not Top driver .
People dun want the job , u throw to Scheme A drivers , 300% Scheme A drivers will take .
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If i am Comfort , i will not show any names & telephone numbers on MDT until it is confirm .
U want jobs , Yes or No ?
Also i will not come out with other applications like Iphone , sms booking or things like that .
I'll stick to Auto Booking .
One standard working system , too many applications can only mess the whole fuck thing up !
And i will implement PROBABLE DESTINATION on MDT ..... as in pax's last alighting location , base on GPS datas .
And i highlight to all drivers , PROBABLE DESTINATION is not 100% destination . Pls do not call in and scold operator .
eg
Mr Smith
OCBC Building , Chulia Street .
Drive Way
Telephone number
Probable Destination : River Valley
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anyway , Comfort also know their drivers catch calls by seeing names .
if they take out those names .... more throw keys ? Maybe .
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anyway i personally need to thank Comfort and their drivers for clearing all certain jobs inside CBD .
Like 3 stops , 2 stops and even 4 stops .
Like those outside CBD bookings , quite annoying sometimes .
Like those trips via CTE or Thomson or Bt Timah .
Without Comfort taking such calls , this below listed paxes can be very annoying to me alone .
1.Yishun
2.Woodlands
3.Sembawang
4.Hougang
5.Sengkang
6.Punggol
7.Serangoon
8.Bishan
9.AMK
10.SinMing
11.Lorong Ah Soo
12.Bedok Reservoir
13.Siglap
14.Kembangan
15.Bukit Panjang'
16.Yew tee
17.CCK
18.Rifle Range
19.Jurong Kechil
20.Upper Bt Timah / Hindehe Drive
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If you are a comfort or Citycab driver , and you happen to take 70% of those destination i listed after 8pm everyday , i say a big thank you to you .
You are The One .
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And guys believe me ....
Comfort and Citycab drivers .
if you keep getting jobs to Jurong side , believe me , it is a default on their data base that you are very strong in Tuas area !
They already have in hand a data base of drivers , that are consistently supporting those bookings at Tuas .
Quite bizarre nowadays , my friend ( tuas mate of mine ) , at 9pm , he surely get a call back to Jurong !!!
One night can go up 2 to 3 times .
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Sometimes u must be wondering why driving a Comfort , u kept getting those jobs to Hougang , and your friend driving a Citycab can go River Valley most times ?
Yes ...... CityCab and Comfort , there is a different .
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don't believe ?
nevermind .
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Me leh?? my calls mostly town n journey to the east 1 ....... :P
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When we receive and accepted a booking from any taxi coy, it is always the location we must faster go to. If a human operator is present, at most u get a similar sounding name. Like summerville, sommerville, etc so we know must be some PRC call centre worker's mistake.
But outright pick up point errors are 100% passenger error. They pressed too fast. Happened to me before. Pax also admitted fault when u called their hp. Who in the wrong? Pax lah!!